Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Average customer rating
4.8
(6,713 Reviews)
Rating breakdown 6,713 reviews
5 Stars
5,892
4 Stars
654
3 Stars
100
2 Stars
26
1 Star
41
69%of customers recommend this product.
(
55 out of
80)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Customer Rating
5
Amazing Device
on March 31, 2026
Posted by: Kind78
[This review was collected as part of a promotion.] Pretty amazing upgrades from the galaxy 23 ultra the AI features are phenomenal I'm trying to learn all the functionality and experience the tools available from camera, to the privacy screens. I absolutely love this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Phone is slow it doesn't work with apps I need
on April 1, 2026
Posted by: King101
[This review was collected as part of a promotion.] It freezes with door dash and lyft. That's one of the reasons I use phones I get no issues like that on them
Value
2
Response from Samsung USBy R&R Team, April 2, 2026
Hi there King101, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We understand how important the speed and specific apps are to you every day for your job. We have provided links to articles to help you adjust the refresh rate to a higher level for faster speeds, and troubleshoot the freezing, and app specific failures you mention. We have also shared a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Great looking phone
on April 4, 2026
Posted by: Rome20
[This review was collected as part of a promotion.] Went from a note 10 plus to s26U. Out of the box seems luxurious and feels great in the hand. Display is good and privacy screen is a plus. Only complaint is I wish it was a bit smaller.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
The Beginning of Innovation
on April 5, 2026
Posted by: EquinoxJC
[This review was collected as part of a promotion.] The new Samsung S26 Ultra is a great step in the right direction. The increased ram, optimized Galaxy AI, and new privacy screen show that Samasung is listening to users and their concerns. Users want the innovative, forward thinking, and consumer focused Samsung of old. In my day-to-day I use my device for watching videos and reading. With the animations and new UI it brings me back to the nostalgic feeling when I got my first Samsung phone. All while having the powerful utility of modelers phones and advanced AI. This is a return to form for Samsung and I'm hopeful a return of innovation for the company.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
GREAT PHONE!
on April 7, 2026
Posted by: Samsungfan9000
[This review was collected as part of a promotion.] This phone is great 10/10 if you have a chance pick one up love all of Samsung products the AI on it is pretty good too
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Lighter & Brighter
on April 8, 2026
Posted by: Mdog92
[This review was collected as part of a promotion.] Much lighter and brighter than the Galaxy S24 Ultra! And the GalaxyAI feature is a huge plus when trying to organize daily life tasks, such as appointments, shopping lists, birthdays, and other important events
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on April 8, 2026
Posted by: Glammywife20
[This review was collected as part of a promotion.] The Galaxy AI, does help when you need it. It holds a charge better than my old phone ever did. When taking a picture, I can zoom in really close. The video is really cool. The phone is light weight.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I'm in love!
on April 8, 2026
Posted by: Happy2beme
I absolutely love mine. Was easy to transfer data from my S21 to the new 26 Ultra. Fast processing. Photos are awesome. The battery is great. I can set charging to 80-85% so it doesn't kill the battery. Clear display.
Written by a customer while visiting Samsung US