Best Buy - Samsung - Galaxy S26 Ultra 256GB - Black (Verizon) customer reviews - product reviews

Customer reviews from Samsung US

Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)

Average customer rating

4.8

(10,809 Reviews)

Rating breakdown 10,809 reviews

5 Stars

9,480

4 Stars

1,073

3 Stars

158

2 Stars

1 Star

64%of customers recommend this product.

(

70 out of 109

)

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Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)

Customer Rating

Awesome everything EXCEPT the display

on March 11, 2026

Posted by: Bpnd

The phone feels great, camera is great, battery is great.

But the display is so fuzzy to me that I can't use it. Even with privacy display off, the screen strains my eyes when reading text. I wanted to like this phone a lot but I unfortunately will have to return it.

If you are thinking of buying this phone, definitely check it out in store before you do. I did not, and I probably should have.

I had a s23u and a fold 7, and my partner had a s25u, and I had no problem with those phones screens. So there's definitely something introduced with the s26u that strains my eyes.

No, I would not recommend this to a friend.

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, March 12, 2026

Hi Bpnd, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We know how important the ability to comfortably use your new device for prolonged periods of time is to you every day. We have provided a link to the complete manual to assist you with different display options that may better align to your preferences. We have also shared a link to the Samsung Support Team to assist you if this experience continues or you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US

Customer Rating

Great phone but cases w/o magnets are limited

on March 11, 2026

Posted by: Grammymidge

from Hatton, AL

Nice Phone with new options that make it nicer to use. I wouldn't change anything about the phone. The only issue I have is the limited availability of cases that do not have the magnets in it. This is causeing an error to pop up telling me that the magnets will cause an issue with the response of the stylus. What I do not understand is that Samsung is offering these accessories for the Ultra when the issue exists.

Features

Performance

Design

Value

Written by a customer while visiting Samsung US

Customer Rating

The privacy screen function is neat.

on March 12, 2026

Posted by: AdmPiplup

[This review was collected as part of a promotion.] Main reason I upgraded was for the privacy screen feature. Camera also seems faster and better than the s24. Galaxy AI is very useful in organizing photos in gallery. I really wish we could get an ad card slot again for extra storage .

Value

Written by a customer while visiting Samsung US

Customer Rating

S26 ultra

on March 12, 2026

Posted by: JBphoto

[This review was collected as part of a promotion.] So far so good. I'm still learning how to use AI features. The privacy display is not as good as I expected.

Value

Written by a customer while visiting Samsung US

Customer Rating

I love how easy it is to use.

on March 13, 2026

Posted by: GatorGal1

[This review was collected as part of a promotion.] I use my phone as my primary camera for travel. The pictures are stunning. The color and deph of field are unmatched. I love the hands free photography using my voice or my pen. The AI allows me to remove anything I want quickly.

Value

Response from Samsung USBy R&R Team, March 13, 2026

Hey there GatorGal1, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We couldn't be happier to hear that you are so pleased with the enhanced features and new capabilities available on your device, and that you are enjoying your travling and capturing amazing photos and videos during your journey. We have shared a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US

Customer Rating

Is it really an update or upgrade from previous...

on March 13, 2026

Posted by: SamsungLovva

[This review was collected as part of a promotion.] I'm Not so sure if this new galaxy device deserves all the attention it has gotten recently in the media?! The updates or so called upgrades are literally Not existing with this latest model of Ultra Samsung phone. The privacy screen might be useful for few of us but definitely Not worth it since it's reduced brightness level will be annoying for most of us. Also there are screen protector brands that offer the feature for a lot less dough than the actual cost of upgrade from previous model galaxy phones like S25 /S24 Ultras

Value

Response from Samsung USBy R&R Team, March 15, 2026

Hey there SamsungLovva, thank you for taking time out of your day to provide your feedback on your Samsung Galaxy S26 Ultra. We completely understand how important it is to feel that you have made a good investment in a new device that is helpful for so many daily tasks. We have provided a link to the complete manual for your device that will help you customize the new privacy display for only specific apps, times of day, or notifications for the ability to have the brightness in the display you are seeking with the privacy in times you are wanting, and truly experience the best of both worlds. This can also help you discover all of the enhanced features and best align the settings to your preferences. Lastly, we have provided a link to the Samsung Support Team to assist you if you ever have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US

Customer Rating

Galaxy 26 ultra

on March 14, 2026

Posted by: Sloppytacos

[This review was collected as part of a promotion.] Couldnt be happier with my galaxy purchase. Has all the things I need conveniently at my finger tips. Plus the addition of galaxy AI just makes the whole process easier. Just by clicking a few buttons and speaking to the AI, I can write a text, send an email, mark the date and time on a calender all at the same time.

Value

Written by a customer while visiting Samsung US

Customer Rating

First week

on March 18, 2026

Posted by: Rickyb

[This review was collected as part of a promotion.] So far it's perfect. Battery is great, photos seem remarkably better, and Love the design.

Value

Response from Samsung USBy R&R Team, March 18, 2026

Hi Rickyb, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We are happy to hear how much you are loving the battery life, camera quality, and updated design of your new device. We have provided a link to the complete manual to help you maximize your experience with additional features like the new privacy display, horizontal lock, and Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US

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