Best Buy - Samsung - Galaxy S26 Ultra 512GB - Sky Blue (Verizon) customer reviews - product reviews

Customer reviews from Samsung US

Samsung - Galaxy S26 Ultra 512GB - Sky Blue (Verizon)

Average customer rating

4.8

(6,521 Reviews)

Rating breakdown 6,521 reviews

5 Stars

5,727

4 Stars

631

3 Stars

2 Stars

1 Star

68%of customers recommend this product.

(

48 out of 71

)

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Customer Reviews for Samsung - Galaxy S26 Ultra 512GB - Sky Blue (Verizon)

Customer Rating

Removed Camera Shutter feature on SPen

on April 3, 2026

Posted by: Joicall

I have been buying Samsung for years now. I can't wrap my head around the idea that someone thought it was a good idea to remove the SPen camera shutter feature on its newest Samsung Ultra 26.

Design

Response from Samsung USBy R&R Team, April 3, 2026

Hi there Joicall, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We understand how disappointing it can be when features you have used in the past with your device have been changed in some way. We have provided a link to the complete manual to assist you with the hand gestures and voice commands you can use with your device for the remote control of your camera. We have also shared a link to the Samsung Support Team to assist you further if you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US

Customer Rating

Great phone love it

on March 15, 2026

Posted by: Bigguy

[This review was collected as part of a promotion.] When i got this new it was the easiest phone i have ever had to setup. Was very streamline when doing it. The phones new upgrads are very nice. I love how samsung made the new phone look . I had a s22 ultra and is a lot lighter in weight then my old phone.

Value

Written by a customer while visiting Samsung US

Customer Rating

New Phone Same Phone

on March 13, 2026

Posted by: Strive4Gr8ness

[This review was collected as part of a promotion.] While the Galaxy AI is cool and engaging but honestly I went from a S23 Ultra to this 26 model and I truly feel my previous phone was bigger that I liked and allowed me to use older apps such as the Numberpad Keyboard because the T9 keyboard is very complicated on this device. It could option to save added words like slang to dictionary and a space bar where the 0 would be while allowing the prediction to work better. The new camera itself is great especially for close up in depth photos. I do wish charger boxes would be a thing again as with what phones are costing now there should be more included not less. I've been Team Samsung for years such as washers, televisions and phones but I feel lately they are doing too much to compare phone wise to the "fruit phone". While the phone is nice I sadly don't feel it was worth the jump I expected when upgrading.

Value

Response from Samsung USBy R&R Team, March 15, 2026

Hello Strive4Gr8ness, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We know upgrading to a new device can come with a bit of a learning curve and cause frustration as you adjust new settings and features to your preferences. We have provided a link to the complete manual for your device to help you best customize your new device to your preferences and discover new features you may want to integrate in to your usage. We have also shared a link to the Samsung Support Team if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US

Customer Rating

Disappointing!

on March 23, 2026

Posted by: Joanna

I'm disappointed with the Galaxy S26 Ultra! I replaced my S23 with this, and the S23 is a much better phone. The fact that the S Pen has no connectivity and can't snap photos is a major downgrade. The built-in privacy screen isn't worth it when you can buy a privacy screen protector.

Response from Samsung USBy R&R Team, March 24, 2026

Hello Joanna, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We know how disappointing it can be when features you have used in the past have been changed and you are working to discover the new ways to use features you enjoy. We have provided a link to an article to help you with the redesigned S Pen features available on your device. We have also provided a link to the complete manual for your device to help you with the hand gestures and voice commands you can use with your camera, and the ways you can customize the privacy display to only enable with specific apps and notifications to provide an experience unique to display protectors you can find for your device. We have lastly, provided a link to the Samsung Support Team to assist you if you have questions about your device as you continue usage. We appreciate you being a Samsung customer. -Elizabeth
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US

Customer Rating

Horrific expierence setting up phone.

on March 25, 2026

Posted by: Ex samsung for life

2 stars are for the upgrade expierence. The phone is fine. The expierence transfering and setting up the phone has been the worst upgrade expierence of my life. Its 2026, we have robots on other planets, you guys can and must to better than you are.

Response from Samsung USBy R&R Team, March 26, 2026

Hello there, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We completely understand how frustrating it is when your inital setup is not going as expected. We do have resources available online to help you finalize your setup if this frustration is ongoing, including the complete manual for your device, and our team of experts to assist you directly through chat. We have linked both of these resources below to help you finalize your setup, and answer any questions you may have about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US

Customer Rating

Not necessarily an upgrade

on April 3, 2026

Posted by: G Pollet

Should have stayed with my S25 Ultra!
I feel misled over the so calked10bit display.
Privacy screen, not so private.
Samsung has forced their customers to use Google messaging, which sucks, I Hate it!
MAKE SAMSUNG MESSAGES COMPATIBLE!
Went from titanium to aluminum frame.

Response from Samsung USBy R&R Team, April 6, 2026

Hello G Pollet, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We understand how frustrating it can be when your new device is not meeting your expectations in appearance or features. We would love to help you adjust the settings of your device to your preferences for the best possbile experience with your new phone. We have provided a link to the complete manual for your device that highlights the different settings options for the new Privacy Display that has a more intense setting, as well as the ability to adjust to only enable for specific apps or notifications to help you get the brightness you may be seeking along with the privacy you need at times. This can also help you adjust the messaging settings to best align to your usage preferences. Lastly, we have provided a link to the Samsung Support Team to assist you any time you have questions about your new device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages

Written by a customer while visiting Samsung US

Customer Rating

I love samsung

on April 4, 2026

Posted by: Trapped2004

[This review was collected as part of a promotion.] I love my new samsung 26 ultra! The Galaxy AI is so cool. It does everything I need my phone to do. I have been struggling to figure out a medical issue and it took sending the test results and my Galaxy AI figured out everything I've been trying to figure out for years now! I love the clipboard feature and how you can pin things to the clipboard and then click them later to paste. Amazing stuff 👏

Value

Written by a customer while visiting Samsung US

Customer Rating

Always and Forever A Samsung Girl!

on April 8, 2026

Posted by: AngieMarie

[This review was collected as part of a promotion.] Absolutely love my new Samsung Galaxy S26 Ultra. Best one yet! And I was able to get the pink one was even better. Ive been buying Samsung phones for many years now and this one by far is the best to date. Love all the new AI features, functions, how vivid the colors and still love the stylus. I use my phone for everything so speed is a must. Im not sure why some are not happy with the screen but I LOVE IT!
THANK YOU SAMSUNG for hitting this one out of the park yet again!!! Can't wait to see what's in store next!

Value

Written by a customer while visiting Samsung US

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