Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 512GB - Sky Blue (Verizon)
Average customer rating
4.8
(6,550 Reviews)
Rating breakdown 6,550 reviews
5 Stars
5,752
4 Stars
632
3 Stars
100
2 Stars
25
1 Star
41
68%of customers recommend this product.
(
49 out of
72)
Customer Reviews for Samsung - Galaxy S26 Ultra 512GB - Sky Blue (Verizon)
Customer Rating
3
My Galaxy s26 Ultra
on March 27, 2026
Posted by: Notafan
[This review was collected as part of a promotion.] So how excited i was to get this phone. I am a Android girl and I've always loved Samsung Galaxies but I'd throw this one off on the freeway. The charging time is slow the battery life is normal and this privacy screen does not qualify as private it simply is just a little blurry. I would not recommend anyone get this new phone and it's also heavy and bulky. I am very disappointed.
Value
3
Response from Samsung USBy R&R Team, March 27, 2026
Hello there, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We completely understand how frustrating it can be when you have a new device that is not meeting your expectations in functionality. We have provided links to resources to help you with the battery life, charging speed, and Privacy Display settings that can be altered to certain apps, and enhanced to align to your preferences. We have also shared a link to the complete manual to help you with the additional features like Galaxy AI to have the best possible usage of your device. We have strive to decrease the weight of each new generation of device and this Galaxy S26 Ultra is the most lightweight Ultra device to date. We have lastly provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations or you have questions about your new device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Device
on March 31, 2026
Posted by: Kind78
[This review was collected as part of a promotion.] Pretty amazing upgrades from the galaxy 23 ultra the AI features are phenomenal I'm trying to learn all the functionality and experience the tools available from camera, to the privacy screens. I absolutely love this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Phone is slow it doesn't work with apps I need
on April 1, 2026
Posted by: King101
[This review was collected as part of a promotion.] It freezes with door dash and lyft. That's one of the reasons I use phones I get no issues like that on them
Value
2
Response from Samsung USBy R&R Team, April 2, 2026
Hi there King101, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We understand how important the speed and specific apps are to you every day for your job. We have provided links to articles to help you adjust the refresh rate to a higher level for faster speeds, and troubleshoot the freezing, and app specific failures you mention. We have also shared a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Great looking phone
on April 4, 2026
Posted by: Rome20
[This review was collected as part of a promotion.] Went from a note 10 plus to s26U. Out of the box seems luxurious and feels great in the hand. Display is good and privacy screen is a plus. Only complaint is I wish it was a bit smaller.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
The Beginning of Innovation
on April 5, 2026
Posted by: EquinoxJC
[This review was collected as part of a promotion.] The new Samsung S26 Ultra is a great step in the right direction. The increased ram, optimized Galaxy AI, and new privacy screen show that Samasung is listening to users and their concerns. Users want the innovative, forward thinking, and consumer focused Samsung of old. In my day-to-day I use my device for watching videos and reading. With the animations and new UI it brings me back to the nostalgic feeling when I got my first Samsung phone. All while having the powerful utility of modelers phones and advanced AI. This is a return to form for Samsung and I'm hopeful a return of innovation for the company.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
GREAT PHONE!
on April 7, 2026
Posted by: Samsungfan9000
[This review was collected as part of a promotion.] This phone is great 10/10 if you have a chance pick one up love all of Samsung products the AI on it is pretty good too
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Lighter & Brighter
on April 8, 2026
Posted by: Mdog92
[This review was collected as part of a promotion.] Much lighter and brighter than the Galaxy S24 Ultra! And the GalaxyAI feature is a huge plus when trying to organize daily life tasks, such as appointments, shopping lists, birthdays, and other important events
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on April 8, 2026
Posted by: Glammywife20
[This review was collected as part of a promotion.] The Galaxy AI, does help when you need it. It holds a charge better than my old phone ever did. When taking a picture, I can zoom in really close. The video is really cool. The phone is light weight.
Value
5
Written by a customer while visiting Samsung US