Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 512GB - Sky Blue (Verizon)
Average customer rating
4.8
(6,548 Reviews)
Rating breakdown 6,548 reviews
5 Stars
5,750
4 Stars
632
3 Stars
100
2 Stars
25
1 Star
41
68%of customers recommend this product.
(
48 out of
71)
Customer Reviews for Samsung - Galaxy S26 Ultra 512GB - Sky Blue (Verizon)
Customer Rating
5
Samsung Galaxy S26 ULTRA. !!!!
on April 5, 2026
Posted by: PhoneInEachHand
[This review was collected as part of a promotion.] All the new AI features save me time and effort. The streaming is fast. The games are crisp and smooth! This phone is a game changer! Best move I have made in a long time!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Best Samsung galaxy yet!
on April 8, 2026
Posted by: Coty84
[This review was collected as part of a promotion.] Love the new S26 ultra. I use the phone more than any other Samsung I've owned, thanks to the ease of galaxy Ai and all the other amazing features the phone has. I highly recommend it to anyone. Great job Samsung!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Worst purchased ever. Took 2-3 weeks to receive.
on March 9, 2026
Posted by: BlackLotus
[This review was collected as part of a promotion.] Got Lost during shipment. Samsung is unreasonable. People got phone 2 weeks before me. They sent me a defected phone. Slower then my older phone. I do not recommend Samsung Products. Poor customer support.
Value
1
Response from Samsung USBy R&R Team, March 10, 2026
Hello BlackLotus, we appreciate your feedback on your Samsung Galaxy S26 Ultra. We know how frustrating it can be when your device is not meeting your expectations in functionality. We have provided a link to an article to help you adjust the refresh rate to help maximize the speed of your device. We have also provided a link to the Samsung Support Team for your convenience if you continue to experience frustrations, or have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
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How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
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Written by a customer while visiting Samsung US
Customer Rating
1
Not so durable
on April 3, 2026
Posted by: Sohamsj
Plz use a screenprotector, I learnt the hard way.
Owned note series since s9, always bought a screen protector, skipped for the first time buying into hype of a strong durable screen.
Another issue with this phone is it goes into listening AI mode even if the phone is idle or not in use.
My First note that's cracked, not a first I was looking forward to.
Owned note series since s9, always bought a screen protector, skipped for the first time buying into hype of a strong durable screen.
Another issue with this phone is it goes into listening AI mode even if the phone is idle or not in use.
My First note that's cracked, not a first I was looking forward to.
Response from Samsung USBy R&R Team, April 3, 2026
Hi there Sohamsj, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We understand how frustrating it can be when your device is not meeting your expectations and may have gotten some damage so early in your usage. We have provided links to the complete manual for your device to help you discover the features of your device and align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you if you are in need of a repair to your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
4
I expected more
on March 17, 2026
Posted by: csaba20
[This review was collected as part of a promotion.] There are a lot of good things to say about the phone. The battery life (and charging speed), the performance, the improved speakers, etc... But I can't help but to dwell on where it falls short. The display is clearly worse than previous iterations. Not only it's noticeably dimmer (even when privacy display is off), but it looks looks pixelated; I noticed it as soon as I turned on the phone when reading text. The fact that Samsung flagship still doesn't have built in magnets for magsafe is baffling; and they also created a technology (Qi 2.2) that practically blocks all case manufacturers from having a case that allows your phone to reach the advertised 25w magsafe charging speed consistently.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
TEMU 26 ULTRA
on March 29, 2026
Posted by: Tallfish
The new Temu 26 ultra say goodbye to the spen being handy.
Say goodbye to the titanium case 😢 but hey here's aluminum foil.
And say hello to the nothings been upgraded Temu 26 ultra
Say goodbye to the titanium case 😢 but hey here's aluminum foil.
And say hello to the nothings been upgraded Temu 26 ultra
Response from Samsung USBy R&R Team, March 30, 2026
Hello Tallfish, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We know how disappointing it can be when features you have used in the past have been changed on your new device. We have provided a link to an article to help you with the redesigned S Pen features available on your device. The change from titanium to the armor aluminum is to help the device feel more lightweight in your hand while not sacrificing the durability of your device. We have provided a link to the Samsung Support Team for your convenience if you have questions about your new device. We appreciate you being a Samsung customer. -Elizabeth
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
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Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
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Written by a customer while visiting Samsung US
Customer Rating
1
Voice to Text Button Still Out of Reach
on March 22, 2026
Posted by: J951
The new S26 Ultra continues to have the voice to text button on the left side of the keyboard, which is awkward considering most users are right handed and I use it all the time.
Features
1
Performance
3
Design
1
Value
3
Response from Samsung USBy R&R Team, March 23, 2026
Hey J951, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We completely understand how frustrating it can be when a feature you use quite often is not as convenient for your usage as it has been in the past, and that it can take time to adjust the way you may be holding your device, or the accessories that can further enhance your experience. We have provided a link to an article to help you with the S Pen features available on your device that may better align to your usage. We have also provided a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Samsung Support
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Samsung Community
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Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
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Written by a customer while visiting Samsung US
Customer Rating
1
Not so Good
on March 13, 2026
Posted by: Daleduro13
Camera still sucks in selfie mode. The AI feature to grammar check your spelling still censors you. This phone is as fast/laggy as my S23 ultra, nothing seems like an update on this phone. My Iphone17 pro max 1TB was cheaper than this phone and has better quality all around. Samsung sucks now
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, March 17, 2026
Hello there Daleduro13, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We completely understand how frustrating it must be when you have a new device that is not meeting your expectations. We have provided links to articles to help you with the camera quality, and speed of your device at your convenience. We have also provided a link to the Samsung Support Team to offer direct assistance through chat with the features of Galaxy AI you believe are not operating as intended or expected. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
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Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US