Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Sky Blue (Verizon)
Average customer rating
4.8 out of 5
4.8
(6,558 Reviews)
Open Ratings Snapshot
Rating breakdown 6,558 reviews
5 Stars
5,759
4 Stars
633
3 Stars
100
2 Stars
25
1 Star
41
69%of customers recommend this product. 
(
52 out of 75
)
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Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Sky Blue (Verizon)
Customer Rating
1 out of 5
1
Mediocre Device
on April 2, 2026
Posted by: Lundy1980
from Ormond Beach FL
Cameras are the same as the last 4 years. The Display is not as color accurate as previous years due to the new "privacy Display feature" that makes the colors more washed out and Grey, battery life is a little better then previous years not by much, performance is a little better then the last 4 years of phones in the s series lineup, they did make the cooling chamber a bit bigger then last year's which helps with overheating but it can still be a problem at times especially while gaming or doing something intensive, the durability is about the same as 2 years ago except the screen is a little tougher they downgraded the frame of the device to the one used 2 years ago, otherwise its the same exact phone as the last 4 years so "upgrade" at your discretion
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
3 out of 5
3
Design
2 out of 5
2
Value
3 out of 5
3
Response from Samsung USBy R&R Team, April 3, 2026
Hi there Lundy1980, thank you for sharing your experience of your Samsung Galaxy S26 Ultra. We understand how important it is to feel that you've made a good investment in a new device that you enjoy using every day for a range of tasks. We have provided a link to an article to help you with the temperature of your device during your prolonged usage. We have also shared a link to the complete manual to help you adjust the Privacy Display to only enable with specific apps or notifications to help you have the brightness you may be seeking with your normal usage, and make use of the privacy when desired. We have also shared a link to the Samsung Support Team to assist you if you have questions about the differences between the titanium and armor aluminum for peace of mind with the durability of your device while continuing to lighten the design for comfort in your hand. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Phone of the year!
on March 11, 2026
Posted by: Dav9Ol
[This review was collected as part of a promotion.] The Samsung Galaxy S26 Ultra is easily the most powerful and useful smartphone I’ve owned. As someone who works heavily with data and photography and relies on technology for both work and everyday life, this device is a game changer!
One feature I use constantly is Galaxy AI. During my workday, I often review long emails and technical reports, and Galaxy AI helps summarize content quickly so I can focus on the key points. It’s also extremely helpful for improving written responses when communicating with colleagues.
For photography, this phone is incredibly useful when scouting locations or capturing quick shots when I don’t have my full camera gear with me. The detail in the photos is impressive, and the horizontal lock when recording action videos is superb. I also use the Galaxy AI photo editing tools to quickly clean up images and remove distractions before sharing them on social media.
The privacy display is magnificent! Now I can open my wife's text in public haha.
I could go on, but this phone is powerful and versatile, and in my opinion, the best smartphone in the world right now.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 11, 2026
Hi there Dav9OI, thank you for taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We are thrilled to hear that you are finding this new device to be the most powerful device you have used, with so many amazing features and capabilities that help you with a number of daily tasks. We have provided a link to the Samsung Support Team. These experts can assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Just Okay
on March 28, 2026
Posted by: Aurelius
[This review was collected as part of a promotion.] The phone is just okay. It's loaded with a bunch of Galaxy AI features most people won't care about or even want.
The privacy display is a cool feature in theory, but that's where it ends. In reality the privacy display just dims the screen and makes it a little darker when viewed from an angle, but it is still easily viewable and readable. Hopefully Samsung will improve the privacy display if they continue to use it on future models.
The material the phone is made of is also subpar. Just from trying on 2 different cases there is a spot on my phone where the colour has been rubbed off.
It's a shame Samsung chose to spend so much time pushing features nobody wants, while completely neglecting any development or improvement of hardware and features their customers have been asking for for years now.
Value
2 out of 5
2
Response from Samsung USBy R&R Team, March 30, 2026
Hello Aurelius, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We completely understand how disappointing it can be when your device is not meeting your expectations. We have provided a link to the complete manual for your device to help you adjust the settings to maximize the new Privacy Display, and potentially only enable for specific apps to help you also have the brightness you may be seeking at other times. We have also provided a link to the Samsung Support Team to assist you with the hardware frustrations you mention experiencing with your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Removed Camera Shutter feature on SPen
on April 3, 2026
Posted by: Joicall
I have been buying Samsung for years now. I can't wrap my head around the idea that someone thought it was a good idea to remove the SPen camera shutter feature on its newest Samsung Ultra 26.
Design
3 out of 5
3
Response from Samsung USBy R&R Team, April 3, 2026
Hi there Joicall, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We understand how disappointing it can be when features you have used in the past with your device have been changed in some way. We have provided a link to the complete manual to assist you with the hand gestures and voice commands you can use with your device for the remote control of your camera. We have also shared a link to the Samsung Support Team to assist you further if you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not worth the upgrade, should have waited.
on March 13, 2026
Posted by: Hajro
from Davenport, IA
I upgraded from S23 Ultra. I wish I waited. The battery life on the 26 Ultra is same. I'm still charging my phone 3 times a day. Performance wise, I didn't notice any change, it's still overheating from back. Even as I'm writing this review the phone is getting hot. Camera and display are good. Durability so far is good. Overall I should have waited.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
4 out of 5
4
Value
2 out of 5
2
Response from Samsung USBy R&R Team, March 13, 2026
Hello Hajro, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We know how distressing it can be when your device is not operating as intended or expected. We have provided links to articles to help you troubleshoot the temperature and maximize the battery life of your device. We have also provided a link to the complete manual and Samsung Support Team to help you discover the full capabilities of your device, and answer any questions you may have about your device. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Bluetooth
on March 20, 2026
Posted by: Connect2me
[This review was collected as part of a promotion.] There is a limit to how many Bluetooth devices you could connect to the phone. I wish it could handle more than 3 at once. If you have more than 3 devices connected to the Bluetooth, whichever device you connected last gets knocked off.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, March 21, 2026
Hi Connect2me, we appreciate your feedback on your Samsung Galaxy S26 Ultra. We know how disappointing it can be when your device is not operating as intended or expected. We have provided a link to a troubleshooting guide to help you with the Bluetooth connection staying connected. We have also provided a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone love it
on March 15, 2026
Posted by: Bigguy
[This review was collected as part of a promotion.] When i got this new it was the easiest phone i have ever had to setup. Was very streamline when doing it. The phones new upgrads are very nice. I love how samsung made the new phone look . I had a s22 ultra and is a lot lighter in weight then my old phone.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Not necessarily an upgrade
on April 3, 2026
Posted by: G Pollet
Should have stayed with my S25 Ultra!
I feel misled over the so calked10bit display.
Privacy screen, not so private.
Samsung has forced their customers to use Google messaging, which sucks, I Hate it!
MAKE SAMSUNG MESSAGES COMPATIBLE!
Went from titanium to aluminum frame.
Response from Samsung USBy R&R Team, April 6, 2026
Hello G Pollet, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We understand how frustrating it can be when your new device is not meeting your expectations in appearance or features. We would love to help you adjust the settings of your device to your preferences for the best possbile experience with your new phone. We have provided a link to the complete manual for your device that highlights the different settings options for the new Privacy Display that has a more intense setting, as well as the ability to adjust to only enable for specific apps or notifications to help you get the brightness you may be seeking along with the privacy you need at times. This can also help you adjust the messaging settings to best align to your usage preferences. Lastly, we have provided a link to the Samsung Support Team to assist you any time you have questions about your new device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
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