Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Sky Blue (Verizon)
Average customer rating
4.8
(18,193 Reviews)
Rating breakdown 18,193 reviews
5 Stars
15,885
4 Stars
1,831
3 Stars
286
2 Stars
85
1 Star
106
63%of customers recommend this product.
(
106 out of
168)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Sky Blue (Verizon)
Customer Rating
5
This phone is so much better
on June 21, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] Once I upgraded to this phone I knew I made a great choice I upgraded from the s23 ultra and I can honestly say it's a whole different ball game with this phone I can do much more then I could on the s23 ultra every about this phones is so much better
Value
5
Response from Samsung USBy R&R Team, June 26, 2026
Hey there Anonymous, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We are ecstatic to hear that you are so happy with your upgrade to your new device. We have provided links to resources to help you fully explore your device, align the settings to your preferences, and answer any questions that may come up along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on June 21, 2026
Posted by: Docholliday
[This review was collected as part of a promotion.] The device is very sleek and functional. Huge huge upgrade over last year's S25 ultra, the Galaxy AI is the greatest.
Value
5
Response from Samsung USBy R&R Team, June 26, 2026
Hey Docholliday, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are thrilled to hear that you are loving your upgrade to your new device, and finding significant upgrades during your usage. We have provided a link to the Samsung Support Team to assist you if you have any questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is a lovely,
on June 21, 2026
Posted by: Imasamfan2
[This review was collected as part of a promotion.] This phone is a beast. I use the A.I. on this all the time writing, spell check, I use the circle to erase in my photos. The camera and videos are amazing. Its much faster than my old phone. This was the best upgrade I've ever had. I love this phone I keep it up to date when they come to my phone. I would recommend this phone to my friends and family. I love the different colors. I have the blue one it's so pretty.
Value
5
Response from Samsung USBy R&R Team, June 26, 2026
Hi there Imasamfan2, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We are thrilled to hear that you are finding this device to be such a powerhouse, and that Galaxy AI has been such a helpful addition to your experience every day. Please, reach out to us again in the future if you have any questions, or want to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung new
on June 21, 2026
Posted by: 5172013
[This review was collected as part of a promotion.] Liking my phone so far. I've gotten a lot use of the ai.
Value
4
Response from Samsung USBy R&R Team, June 26, 2026
Hello there, we appreciate your feedback on your Samsung Galaxy S26 Ultra. We are so happy to hear that you have been so pleased by the inital usage of your device. We have provided a link to the complete manual to help you fully discover your new device, and align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you further if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Loving this phone!
on June 21, 2026
Posted by: LovingLife
[This review was collected as part of a promotion.] Just recently purchased this Samsung Galaxy S26 Ultra and I really like it. I'm learning all the great features including AI. Every day I learn something new. This is my favorite Galaxy thus far!!!
Value
5
Response from Samsung USBy R&R Team, June 26, 2026
Hey there LovingLife, thank you for taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We are so pleased to hear that you are having such a great inital impression of your device, and that Galaxy AI has been such a great addition to your experience. We have provided links to resources to help you maximize your experience and customize your device, as well as answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Phone keeps crashing
on June 21, 2026
Posted by: SomeOldPennyPincher
[This review was collected as part of a promotion.] Just bought this phone a few weeks ago and it keeps crashing multiple times a day. I expected better from a more expensive phone. The phone also came bloated with a lot of apps that I didn't want so I needed to remove them.
Many of those apps were apps designed around AI which is a trend I hope dies off soon, include Galaxy AI. AI IS Nowhere mature enough to be useful and takes up A LOT of your phone's memory.
This is the main reason I gave it three stars. Otherwise it is a nice phone, but my last phone was 6 years old too, which is ancient in phone years.
Value
3
Response from Samsung USBy R&R Team, June 22, 2026
Hello SomeOldPennyPincher, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We know how valuable the uninterrupted usage of your device is to you every day, and we would love to help you resolve this experience with your device. We have provided a link to a troubleshooting guide below to help you resolve this experience at your convenience. We have also provided a link to an article to help you discover the full capabilities of Galaxy AI and see which you may want to integrate in to your usage. We have lastly shared a link to the Samsung Support Team to assist you further if you continue to experience this matter with your device, or you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on June 21, 2026
Posted by: Love shopping
[This review was collected as part of a promotion.] you focus on the product not can you sleep look this is the way to go history with all the accessories the easy connection cannot attend
Written by a customer while visiting Samsung US
Customer Rating
1
Awful AI slop
on June 21, 2026
Posted by: Blahhhbbb
UI has fallen off. Gets worse with every update. Can't stand AI being shoved down my throat. Absolute waste of features
Response from Samsung USBy R&R Team, June 22, 2026
Hi there Blahhhbbb, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We understand how disappointing it can be when your device is not meeting your expectations. We have provided a link to the full manual to help you discover the enhanced capabilities of your device, align the settings to your preferences, and disable any features you are not finding useful for your needs. We have also provided a link to the Samsung Support Team to assist you further any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US