Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Sky Blue (Verizon)
Average customer rating
4.8
(13,450 Reviews)
Rating breakdown 13,450 reviews
5 Stars
11,743
4 Stars
1,357
3 Stars
209
2 Stars
56
1 Star
85
65%of customers recommend this product.
(
93 out of
144)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Sky Blue (Verizon)
Customer Rating
5
No Complaints, But Nothing That Blows Me Away
on April 22, 2026
Posted by: GIJoel749
[This review was collected as part of a promotion.] I upgraded to this phone from an S23 Ultra and, while I don't regret it, there's nothing that really stands out to me as a huge improvement to my daily use. I'm not someone who games on mobile or worries about specs much, so I'm not the right person to ask about those types of things. The new changes that I do notice are either minor or too niche to move the needle much. With all that said, I don't have any complaints about the phone and do find it to be a small upgrade over the S23 Ultra. As a bit of a tech rube, I'm sure this phone is better than I have expressed.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Display issue, when switching the screen!
on April 22, 2026
Posted by: Mohsin
from Richmond, TX
I bought S26 Ultra 512GB. I faced issue with the screen. It was very spontaneous, for a fraction of second and the disappear, that's why I couldn't take screenshot or make video, but I am adding an image downloaded from internet to show you how I appeared to me.
I kept the phone for around a month and I faced this issue 4, 5 time when I tried to open an application, or an image from the gallery or anytime when screen was switching from one to another. Other than that, it was a bit slow in performance, which I wasn't expecting from a brand new flagship phone.
I am a fan of Galaxy Phones Ultra, so I assume that my device was faulty. Anyway, I returned that device and asked for a replacement with another device of same Model.
Thanks,
I kept the phone for around a month and I faced this issue 4, 5 time when I tried to open an application, or an image from the gallery or anytime when screen was switching from one to another. Other than that, it was a bit slow in performance, which I wasn't expecting from a brand new flagship phone.
I am a fan of Galaxy Phones Ultra, so I assume that my device was faulty. Anyway, I returned that device and asked for a replacement with another device of same Model.
Thanks,
Features
4
Performance
3
Design
4
Value
3
Response from Samsung USBy R&R Team, April 23, 2026
Hello Mohsin, thank you for sharing your experience of your Samsung Galaxy S26 Ultra. We completely understand how frustrating it is when your device is not operating as intended. We have provided links to resources to help you maximize the speed and responsiveness of your display. We have also provided a link to the Samsung Support Team to assist you further with any questions you may have about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The greatest AI phone on the market
on April 22, 2026
Posted by: Simplekatsoda
[This review was collected as part of a promotion.] I have been a long time fan of Galaxy AI, since my initial taste of it with my S24 Ultra I could not resist the upgrade to the S26 Ultra phone and am I ever grateful I did. This phone stands out against the competition and provides exceptional AI services and editing via the Samsung Galaxy AI universe.
I encourage all AI enthusiasts to seriously consider making the Samsung S26 part of your tech.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the phone and it works great.
on April 22, 2026
Posted by: Nickjs
[This review was collected as part of a promotion.] This phone works excellent was a great upgrade from my s24 ultra, the battery is a lot better, the display is amazing especially the privacy display and I don't need the glass that ruins the display quality anymore. The Galaxy Ai features are great they are similar to the s24 ultra but it has a few great upgrades that I use almost daily, it's overall an amazing device and worth the upgrade.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on April 22, 2026
Posted by: OdinofLordran
[This review was collected as part of a promotion.] I was concerned about the phone because of the reviews online. I almost canceled my ordered, but decided to wait and see for myself. The phone is amazing and the IA features are a game changer. Also, Samsung trade in policy is really great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Loving my new phone! Just a few things...
on April 22, 2026
Posted by: yukesss
[This review was collected as part of a promotion.] I'm in love with my new phone! I have the S26 Ultra 😊 I received it quickly, it's faster than my old phone, has more space than my old phone.. there's just a few things I've been having trouble with and I can't figure out what's going on...
1. For some reason, and I've also looked this up online and it seems like others are having the same problem but, I don't receive group chat messages all the time... it's really annoying. I only found out because people have asked me why I'm ignoring the chat. I literally didn't get their messages. I can send messages but not receive them. 😖🤦🏻♀️
2. My old phone was the Note20 Ultra and I loved it sooo much but it's now obsolete and so I had to get another phone...😅 it was time. I miss how I used to be able to use the pen as a remote for the camera 😭 I used to use that feature ALL THE TIME. PLEASE BRING THAT BACK. I use my phone for photos a loooot and can't just keep pressing the camera button because it shakes the whole phone. Also can't just keep waving at the freaking camera to take a picture🤦🏻♀️😑
I honestly haven't used Galaxy AI yet because I already had everything setup in Google🤷🏻♀️ but Google's AI is wonky sometimes too🤦🏻♀️ I used to speak to it in half Japanese and half English but now I feel like I'm forced to talk to it only in English or it doesn't know what I'm saying.🤷🏻♀️
Overall I love my new phone (and watch and earbuds)💕💕💕 it's just those few things that bother me🤷🏻♀️😖
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love the S26 Ultra!
on April 22, 2026
Posted by: KatSamsung
[This review was collected as part of a promotion.] The S26 Ultra has exceeded my expectations. It's faster and more powerful than previous Galaxy S devices, and the latest Galaxy AI makes using the S26 for a variety of tasks so easy!
The camera and editing tools are amazing, and the S Pen works even better than others I've used, despite the fact that I was concerned that its corner location might be inconvenient. The rounded corners and flat screen are a big improvement over previous versions of this phone, which had square corners and a beveled screen.
I'm sure there are tons of new features that will take months to discover, but I've been enjoying every minute since I got the phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has advance features.
on April 22, 2026
Posted by: LoveSamdung73
[This review was collected as part of a promotion.] Easy to use and have advance AI
Product is very good to use.
Product is very good to use.
Value
5
Written by a customer while visiting Samsung US