Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Sky Blue (Verizon)
Average customer rating
4.8 out of 5
4.8
(13,441 Reviews)
Open Ratings Snapshot
Rating breakdown 13,441 reviews
5 Stars
11,734
4 Stars
1,357
3 Stars
209
2 Stars
56
1 Star
85
65%of customers recommend this product. 
(
93 out of 143
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Sky Blue (Verizon)
Customer Rating
5 out of 5
5
Galaxy A1 S26 Ultra
on April 26, 2026
Posted by: Vol79SD
[This review was collected as part of a promotion.] The Galaxy A1 S26 Ultra was a phone that has the features I was looking for such as photos videos and not having to keep charging it all the time. I volunteer and use the photos to promote our volunteer services. It is light weight and looks really nice. I also bought the buds and case to go along with it.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love this phone!!! Love AI, it's wonderful!!
on April 26, 2026
Posted by: Beckyh72
[This review was collected as part of a promotion.] The AI is so helpful when i need answers or simply sending a message or setting a timer, so much faster!!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 27, 2026
Hi there Beckyh72, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We are so pleased to hear how much you are finding Galaxy AI helpful for many daily tasks. We have provided a link to an article to help you with additional capabilities of Galaxy AI. We have also provided links to the complete manual and the Samsung Support Team to assist you with the exploration of your device, and answering any questions you may have during your usage. Thank you for being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I just got this phone and I like everything about
on April 26, 2026
Posted by: Smokey
[This review was collected as part of a promotion.] It helps me to look up products that I'm looking for and gives a really good explanation of the product
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 27, 2026
Hey there Smokey, thank you for sharing your feedback on your Samsung Galaxy S26 Ultra. We couldn't be happier to hear how much you are enjoying this new device for finding the information you need every day. We have provided links to resources to help you with the additional features of Galaxy AI, fully explore your new device, and answer any questions you may have during your usage. Thank you for being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
very good device
on April 26, 2026
Posted by: eyetheguy
[This review was collected as part of a promotion.] good all over, some improvement requires, increase optical zoom
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The new privacy display is outstanding.
on April 26, 2026
Posted by: PastorS
[This review was collected as part of a promotion.] Galaxy AI is very useful tool to help with professional writing. It gives a new dimension to report writing and makes communication fast and easy. The 26 ultra is a business phone that brings all decision tools at the tip of your finger.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 27, 2026
Hey PastorS, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra. We are so happy to hear that you are so pleased with the new Privacy Display, and features of Galaxy AI on your new device, and that you are finding so amazing for your daily communication. We have shared a link to the Samsung Support Team to assist you if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Missing feature
on April 26, 2026
Posted by: Rakel
The only thing I've been disappointed is that in 2 different Tmobile stores confirmed to me that the pen works with the camara, which that was the only reason for me to get S26 ultra. To avoid more aggravation i haven't returned.
Response from Samsung USBy R&R Team, April 27, 2026
Hi there Rakel, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We know how frustrating it can be when features you have relied upon are not meeting your expectations. We have provided a link to the complete manual to help you with the hand gestures and the voice commands you can use for remote control of your camera shutter. We have also shared a link to the Samsung Support Team to assist you any time you haev questions about your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love that it's bigger then the last one and the
on April 26, 2026
Posted by: Scooter
[This review was collected as part of a promotion.] I love the new Ai features and the color . I also love how you can be more private
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 27, 2026
Hi there Scooter, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We couldn't be happier to hear how much you are enjoying the features of Galaxy AI, and the appearance of your device. We have provided a link to the Samsung Support Team for your convenience. These experts can assist you if any questions arise as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Loaded with features
on April 26, 2026
Posted by: Aradia8377
[This review was collected as part of a promotion.] I was hesitant about getting a galaxy AI phone, but I actually love it. Creating photos with AI gets addicting. This phone has a ton of features and I'll probably spend the rest of my life trying to figure them out.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, April 27, 2026
Hi there Aradia8377, thank you for providing feedback on your Samsung Galaxy S26 Ultra. We understand that upgrading to a new device can come with some anxiety and worry around specific features you are unsure of using every day. We have provided a link to the complete manual to help you fully discover the features of your device, and best align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you further if any questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
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