Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Sky Blue (Verizon)
Average customer rating
4.8
(13,391 Reviews)
Rating breakdown 13,391 reviews
5 Stars
11,694
4 Stars
1,350
3 Stars
208
2 Stars
55
1 Star
84
65%of customers recommend this product.
(
92 out of
142)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Sky Blue (Verizon)
Customer Rating
5
Smooth and fast
on May 21, 2026
Posted by: WorldTravelerRochesterNY
[This review was collected as part of a promotion.] I really like the new Galaxy AI feature, it makes the whole experience so much better to use then my last phone.
The phone itself is really smooth and fast, even though I was replacing an S25 ultra, the differences between the S25 and S26 are seismic.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has amazing features
on May 21, 2026
Posted by: Lovelydog
[This review was collected as part of a promotion.] I mostly use the phone for work and daily life. It has been amazing, its able to handle perfectly all the files i have to use at work with no problem. In my other devices I have not used the Galaxy AI but I just started and it has been fabulous. It makes my daily use way easier.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love new cell phone
on May 21, 2026
Posted by: SamsungGirl
[This review was collected as part of a promotion.] I love the new equipment, it is beautiful. Its new privacy feature is spectacular.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Top of the line phone.
on May 21, 2026
Posted by: JovenPhoneLover
[This review was collected as part of a promotion.] This is a unique device with innovating features. The most recent feature is its configurable private screen. The Galaxy AI is the smartest in any mobile in portable devices. That, couple with Bixbi, makes it for a very smart phone. Its cameras are the best in the industry, and now with integrated AI provide the best pictures. Its pictures editor (Gallary) gives you excellent AI tools to create the most creative pictures. Samsung has come up with apps that support this innovating device. I am very pleased with my Galaxy S26 Ultra phone. Highly recommended.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Mobile network issues
on May 21, 2026
Posted by: Chulwoon
[This review was collected as part of a promotion.] While driving, the mobile network disconnects and reconnects repeatedly about every five minutes, and eventually I get a message saying that the SIM card has been disconnected. I already replaced the SIM card with a new one, but the same issue occurred. I also switched to eSIM, and the same problem still happens. It seems like it might be a phone issue. Even after changing the network mode to 4G, the problem persists. I have also tried resetting the network settings and performing a factory reset, but the issue still continues.
I have used Samsung phones my entire life, and I never had any problems until the S25 Ultra. Because of the issue with my current phone, I had to return it and order a new one.
The most frustrating part is that I have to buy new screen protectors and camera protectors again, and I also have to set everything up all over from the beginning. This takes a lot of time and effort.
I would like to be compensated for the inconvenience and the time I have lost, but Samsung.com is not offering any support or compensation
I have used Samsung phones my entire life, and I never had any problems until the S25 Ultra. Because of the issue with my current phone, I had to return it and order a new one.
The most frustrating part is that I have to buy new screen protectors and camera protectors again, and I also have to set everything up all over from the beginning. This takes a lot of time and effort.
I would like to be compensated for the inconvenience and the time I have lost, but Samsung.com is not offering any support or compensation
Value
1
Response from Samsung USBy R&R Team, May 22, 2026
Hello Culwoon, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra. We know how important your phone is to you every day and needing the connection to your carrier to function as intended. We have shared links to a few troubleshooting guides to assist you with this experience at your convenience. We have also provided links to the Samsung Support Team and your warranty information if this matter persists and you would like to discuss your experience further. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
Phone has great speed
on May 21, 2026
Posted by: Rogers
[This review was collected as part of a promotion.] I used my Galazy S26 Ultra to search information for reasearch using AI features. Compared with S25, it seems faster.
Searching for phone content in varios messages is very easy-to-use.
I LOVE all the featues my new Galaxy S26 Ultra including the quality of the pictures.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great camera
on May 21, 2026
Posted by: Love2walk
[This review was collected as part of a promotion.] I've always wanted a better camera this one is great .I love the side view protectionlike the Ai features
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy s6 Ultra
on May 21, 2026
Posted by: CrisMtz10
[This review was collected as part of a promotion.] Been a Samsung costumer since the Galaxy S2 & have never been disappointed. I been upgrading every year & always plan to do so. I love this Privacy feature, it was unexpected & the best thing ever. Galaxy AI is really easy to manage & really helpful when trying to find or search for anything. I love Samsung & thank you for your work every year. Plan to buy the Samsung Galaxy Book 6, so really hope i win this $500 gift card. Thank you - Cristian
Value
5
Written by a customer while visiting Samsung US