Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Sky Blue (Verizon)
Average customer rating
4.8
(10,368 Reviews)
Rating breakdown 10,368 reviews
5 Stars
9,090
4 Stars
1,027
3 Stars
154
2 Stars
37
1 Star
60
64%of customers recommend this product.
(
70 out of
109)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Sky Blue (Verizon)
Customer Rating
1
Instant regret
on March 30, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I regret switching phones this year. It keeps loosing wifi signal. The sound quality blows. The speaker phone sounds horrendous on any end. Just a huge regret!
Value
1
Response from Samsung USBy R&R Team, March 30, 2026
Hi there Jenperez30, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We completely understand how frustrating it is when your device is not functioning as intended or expected. We have provided links to troubleshooting guides to help you with the Wi-Fi connection and audio quality of your device. We have also shared a link to the Samsung Support Team to offer additional assistance and options for resolution if you continue to experience the frustrations you mention. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Great Fitures
on April 8, 2026
Posted by: Jackie
[This review was collected as part of a promotion.] Loves the news add one, The privacy display, the Galaxy AI it make my life easier.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Would be 5 star if battery life was better
on April 20, 2026
Posted by: BobE20
[This review was collected as part of a promotion.] Upgraded from a gs22ultra and yes it's significantly better. It's noticeably faster, hasn't hung up on me with any amount of apps open. I need to dig into gaming on this thing to really test it. Easy to navigate, literally just type what you're thinking about in the native search (phone) and you'll find the setting or app you're linking for.
Camera is as advertised, the ultra stabilizing tech is funny good, as you can go for a full sprint and the video hardly tells you're shaking all over.
Lastly yes the privacy screen is pretty legit, I was surprised how well it works.
Value
4
Response from Samsung USBy R&R Team, April 21, 2026
Hi there BobE20, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We are pleased to hear that you are overall happy with the usage of your device. If the battery of your device has not maximized automatically as intended according to your consumption habits, we have provided links to a few articles to help you maximize the battery life of your device at your convenience. We have also shared a link to the Samsung Support Team to assist you further if you believe your device is not operating as intended. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Better than I anticipated
on April 24, 2026
Posted by: Cr0w120
[This review was collected as part of a promotion.] I rely heavily on my phone for work so I am on it constantly, Bluetooth all that, usually drains my batteries pretty fast and usually had to plug in my phone frequently as a result. But the s26 ultra has had fantastic battery life. I usually just have to plug it in for 20 minutes at some point and it will last me the entire day with being on it constantly. The privacy screen has helped me feel more secure looking up things in more public settings and the AI has been a great help for quick spec look ups. Overall really love this phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on May 8, 2026
Posted by: Lexbub
[This review was collected as part of a promotion.] S26 ultra is great. Display is really vivid. East to use and set up. I like all the Galaxy AI integration. Phone is also super fast.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is phenomenal!
on March 11, 2026
Posted by: JoeAvsGo
[This review was collected as part of a promotion.] I cannot stop using the Galaxy AI photo tools. Not only does the camera produce great photos, but using the styles on pictures of my pets has been so much fun. My apps are loading faster and running smoother. The shows I have been streaming (mostly sports) look incredible on this display. The privacy feature has been great to use at work. You can't even tell it's on when viewed from the front of the phone, but it works just as well as the privacy films. I've only had one gaming session so far but it was very easy to connect my controller to. I have already been nudged to send a text I forgot I was composing. Which is a nice feature for me. Overall I can recommend this phone enough.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is awesome.
on March 11, 2026
Posted by: LoveDevice
[This review was collected as part of a promotion.] The Galaxy AI features on this device are very well developed, advanced, and of great use.
Value
5
Response from Samsung USBy R&R Team, March 11, 2026
Hi LoveDevice, we appreciate your feedback on your Samsung Galaxy S26 Ultra. We love hearing how much you are finding this device to be refined, well thought out, and useful for so many tasks every day. We have shared links to the complete manual and the Samsung Support Team to help you discover all of the amazing features available like Galaxy AI and the new privacy display, and answer any questions that may come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone as usual
on March 11, 2026
Posted by: Ashkan
[This review was collected as part of a promotion.] It's a great phone. I'm still disappointed that we can not use the pen button for the photoshoots but all good.
Value
5
Written by a customer while visiting Samsung US