Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Sky Blue (Verizon)
Average customer rating
4.8
(11,415 Reviews)
Rating breakdown 11,415 reviews
5 Stars
10,012
4 Stars
1,134
3 Stars
165
2 Stars
41
1 Star
63
64%of customers recommend this product.
(
71 out of
111)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Sky Blue (Verizon)
Customer Rating
5
Samsung S26 Ultra
on April 19, 2026
Posted by: DPizzle
[This review was collected as part of a promotion.] Upgraded from the S23 Ultra to the S25 Ultra to the S26 Ultra. The S26 Ultra seems faster more snappy. Lighter and easy to use with one hand. It is definitely an upgrade. Galaxy AI works wonders with editing photos. It's a well rounded smart phone. Battery lasts longer with a few feature changes, which is a plus. Overall, I am a happy Samsung user.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I ❤️ the bells and whistles
on April 23, 2026
Posted by: GalaxyS26ultragirl
[This review was collected as part of a promotion.] The user loves this phone's lightness, which is better than the S25 Ultra.
• The privacy screen is useful for a manager to prevent others from seeing their texts.
• The AI is helpful for correcting grammar, making everyday communication easier.
Value
5
Response from Samsung USBy R&R Team, April 23, 2026
Hi there GalaxyS26ultragirl, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We couldn't be happier to hear how pleased you are with the new lightweight design, Privacy Display, and enhanced features of Galaxy AI. We have provided a link to the Samsung Support Team for your convenience. These experts can assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4
High Quality Advanced Features But Setup Challenge
on April 23, 2026
Posted by: Exodus
[This review was collected as part of a promotion.] I use this phone for everything including work. Since I have Google Workspace, some features are very inconsistent and appear or disappear with changes in Google Settings or policies, and it takes an immense amount of effort to get things set up to work as intended. For instance, Maps and Gemini integration. And with multiple accounts, if you forget to change from your workspace to Personal account, it can stop some features like Gemini Voice activations. Documentation is impossible to follow because Google changes things so much so often, and Samsung Bixby sometimes helps or puts you in the wrong direction to fix setup and advanced feature access issues.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Screen fluidity
on April 28, 2026
Posted by: Danny070
[This review was collected as part of a promotion.] The Amoled screen from Samsung was and still to this day been on the epitome of screen quality and fluidity. 120 hz display is the cheery on top. From watching videos at top notch quality to immersive camera performance, this phone has earned its title of being in its own class. Behold "THE S26 ULTRA". the universe at the palm of your hands.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Awesome Phone!
on April 29, 2026
Posted by: Michael
[This review was collected as part of a promotion.] Love my new phone! The screen is bigger, yet the phone is smaller and weighs less. Love the rounded corners. The integrated Galaxy AI throughout the phone/applications is exactly what you would want. My only reservation is the battery life. It still seems to drain quickly. The camera is freaking awesome!
Value
4
Response from Samsung USBy R&R Team, April 30, 2026
Hi there Michael, thank you for your feedback on your Samsung Galaxy S26 Ultra. We love hearing how pleased you are with the capabilities and usage of your device every day. We have provided links to a few articles to help you maximize the battery life of your device at your convenience. We have also shared a link to the Samsung Support Team to assist you further with this experience, or answer any questions you may have as you continue using your phone. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
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Samsung Community
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Facebook
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
This product is great I'm enjoying every second i
on May 2, 2026
Posted by: Sandyboo
[This review was collected as part of a promotion.] Ai is awesome love, love using ai my grand children love making ai videos I'm so loving it very awesome 👌
Value
5
Response from Samsung USBy R&R Team, May 7, 2026
Hey Sandyboo, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We are so happy to hear that you are loving the usage of Galaxy AI, and playing with your grandchildren. We hope you'll reach out to us again in the future any time you have questions, or want to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4
Battery life improved over predecessor
on May 2, 2026
Posted by: Katmeatinoohio
[This review was collected as part of a promotion.] I use the new Samsung S26 Ultra primarily for my business and I am so impressed by the improved battery life over the S25U. This is a beast of a phone that feels and performs much like what you would expect from the best phone in the world. I am particularly impressed by the AI features of this phone, including the ability to dictate text.
Value
4
Response from Samsung USBy R&R Team, May 7, 2026
Hi Katmeatinoohio, we are grateful for your feedback on your Samsung Galaxy S26 Ultra. We are happy to hear that the enhanced battery life of your device has been a great feature for your business needs, and that Galaxy AI has also been a great value for your needs. We have shared a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
1
Fingerprint sensor terrible and general performanc
on May 10, 2026
Posted by: MICHAEL
from Crofton, MD
The fingerprint sensor on the S26 Ultra is terrible. Only works about 10% of the time. I wish I did not buy this phone and stuck with my S21 Ultra. I really don't see any performance increases from my S21. As of now, this will probably be my last Samsung phone.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy R&R Team, May 11, 2026
Hello Michael, thank you for sharing your feedback on your Samsung Galaxy S26 Ultra. We know how distressing it can be when your device is not meeting your expectations in functionality. We have provided a link to a troubleshooting guide to help you with the fingerprint reader of your device. We have also provided links to resources to help you with the upgraded features of your device including Galaxy AI and your Privacy Display. We have lastly, provided a link to the Samsung Support Team to assist you if you continue to experience frustrations, or have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US