Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Sky Blue (Verizon)
Average customer rating
4.8
(11,410 Reviews)
Rating breakdown 11,410 reviews
5 Stars
10,008
4 Stars
1,133
3 Stars
165
2 Stars
41
1 Star
63
64%of customers recommend this product.
(
71 out of
111)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Sky Blue (Verizon)
Customer Rating
4
So far, so good - but still not perfect.
on May 15, 2026
Posted by: Mz January
from Bronx, New York
I'm a long time Samsung customer and recently purchased this phone as an upgrade from my Samsung s23 Ultra, which in itself is a beautiful phone, probably the best Samsung ever made. I never had any problems with it, other than the weight of it. It hurt to part with, but after three years, it was time to move on. I traded in that phone to get a discount on this one.
I'm very satisfied with how this phone is built. It has the durability I've come to expect, plus it performs well. It's a lot lighter weight-wise than my s23 Ultra, so that's a plus. I like the rounded corners in comparison to the boxy square ones that were prevalent on the Note/s22, 23 & 24 Ultras. Camera is okay but not necessarily an improvement over what I had. Phone calls come in crisp and clear, unless there's a problem on the other caller's end. The big attraction regarding this phone is the built in privacy screen, which is a good idea, however, when it's on, the viewing screen for the user doesn't appear to be as clear. Battery life is about average, but not any different (or better) than previous Ultras I've owned, however, it does charge really quickly. Don't really care about the Galaxy AI features, because I seldom use it.
I took off one star for a number of reasons: the design of the oversized camera/photo lenses in the back. They were already huge and with them on that "island" platform, it protrudes out even more. Add the lens protectors on top and that's added bulk. The phone already wobbles because of the size of the camera lens, the lens protectors make it even worse. Seems counterproductive to make a phone that is a little thinner and lighter but have camera lenses that stick out that far. Maybe in future models they will consider altering the design so the phone can lie a little more flush on a surface. Having Samsung messages taken away is not an improvement. I have concerns about how secure SMS and MMS texts are with Google Messages, and it seems to be a hassle to customize it to your liking. I had to go online to figure out how to set it up. I also wasn't aware that the 16 GB RAM was only available with the 1TB model. I brought the 512 GB model, expecting it and was disappointed to find that it was not there. Also as many others have lamented, the issue of the bluetooth not being connected with the SPen is a definite minus. I guess having the built in privacy screen was the trade off. However, I don't regret purchasing it. It's not a bad phone, but I guess I was expecting more.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
(click to see the video)
Written by a customer while visiting Samsung US
Customer Rating
1
Review of s26 ultra
on March 21, 2026
Posted by: Dobetter
[This review was collected as part of a promotion.] I have a lot of problems with the Samsung Galaxy s26 Ultra if I try to watch a video it will constantly try to put itself to sleep if I'm not watching a video and just set it down it stays on. Bigsby is a joke. With the galaxy AI I can't register my voice because all It keeps saying is did not recognize. So Bixby just turns on and off randomly but never answers to my voice when I say the wake up phrase. Speak into the microphone and then read what it writes afterwards most of the time is nowhere near what I said. And for having 12 gigs of RAM this thing is slow or it could just be the processor or everything about the phone that makes it slow. And yes I have it switched on to where it's not supposed to turn off or go to sleep while you're watching it a lot of the apps are buggy. I would like to play some games on it but I'm not even going to try because it probably just make it crash way too much for it. So far I've only had a week but I'm not too happy with it it would be nice if this review mattered somehow but I know you guys are just going to look at it shrug it off and start worrying more about your pockets again, and to be honest I should have stuck with my last Galaxy phone too late now.
Value
1
Response from Samsung USBy R&R Team, March 22, 2026
Hello Dobetter, thank you for your feedback on your Samsung Galaxy S26 Ultra. We know how frustrating it is when you have a new device that is not functioning as intended or expected. We have provided links to articles to help you maximize the speed of your device and responsiveness of your display. We have also provided links to the Samsung Support Team and your warranty information to help you work towards a resolution for the voice recognition and features that are not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
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How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Not so durable
on April 3, 2026
Posted by: Sohamsj
Plz use a screenprotector, I learnt the hard way.
Owned note series since s9, always bought a screen protector, skipped for the first time buying into hype of a strong durable screen.
Another issue with this phone is it goes into listening AI mode even if the phone is idle or not in use.
My First note that's cracked, not a first I was looking forward to.
Owned note series since s9, always bought a screen protector, skipped for the first time buying into hype of a strong durable screen.
Another issue with this phone is it goes into listening AI mode even if the phone is idle or not in use.
My First note that's cracked, not a first I was looking forward to.
Response from Samsung USBy R&R Team, April 3, 2026
Hi there Sohamsj, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We understand how frustrating it can be when your device is not meeting your expectations and may have gotten some damage so early in your usage. We have provided links to the complete manual for your device to help you discover the features of your device and align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you if you are in need of a repair to your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Best one yet!
on April 18, 2026
Posted by: Boxthestars
[This review was collected as part of a promotion.] Here's a more natural, human-sounding version:
---
Honestly, I wasn't sure the S26 Ultra would be worth the upgrade, but a few weeks in and it's hard to go back. The 6.9-inch display is massive in the best way — watching sports or movies on this thing is kind of ridiculous. Bumped it up to full resolution and the difference was immediately obvious.
Speed-wise, I have zero complaints. Everything opens fast, I can bounce between apps without any lag, and gaming is smoother than I expected. Doesn't feel like it's breaking a sweat.
The thing I keep coming back to is Galaxy AI. I was honestly skeptical — AI features on phones always felt like filler to me. But I actually use it. Photo editing on the fly, summarizing long notes before meetings, translating stuff in real time. It's built into how I use the phone now without me really trying to make it that way.
Camera is excellent. Low-light shots especially — way better than my S24. Zoom still holds up at distances where other phones just give you mush.
Battery gets me through a full day consistently, and if I'm running low the fast charging is fast enough that I don't stress about it.
My honest critiques: it's expensive, and if you're coming from an S25 Ultra you might not feel a huge jump. More of a polish than a reinvention.
But for what it is — a phone you can do basically everything on!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Worst Ultra I've ever had
on April 2, 2026
Posted by: Noneya
[This review was collected as part of a promotion.] I've had many Samsung Ultra's and this is by far the worst. Glitches galore. If you copy some text, the "Copied" notification bubble (for lack of better words) at the bottom of the screen doesn't leave the screen until you manipulate the phone to make it go away. It does that with alot of the phone's text bubbles. Makes it hard to read text messages until you get rid of it. It'll tell me I have text messages that are unread, which I don't, and so I have to go into my settings and click "Mark as read" for the notification to go away. None of my other Ultras did this.
Value
3
Response from Samsung USBy R&R Team, April 3, 2026
Hello there, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We understand how frustrating it can be when your device has been changed or you believe it is not operating as intended. We have provided links to the complete manual for your device to help you with different message settings, and to the Samsung Support Team to assist you in troubleshooting the experiences you mention causing frustration with the copy/paste functionality. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
First time samsung user
on April 7, 2026
Posted by: Yayagal
[This review was collected as part of a promotion.] First time having a samsung and I'm loving the switch there's so much on the device that makes it so cool! Camera quality is amazing and looks professional! Only issue that I've had is the new Google messages are a little faulty but I'm sure they will fix the bugs! Loving it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
S26 ultra.
on April 7, 2026
Posted by: Whynot
[This review was collected as part of a promotion.] Decent upgrade from old setup. Verdict still our whether improvement or not
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love the new ultra. It's exceptionally made.
on April 7, 2026
Posted by: Angelface
[This review was collected as part of a promotion.] I love the new Ultra. It’s exceptionally fast, smooth, and honestly makes everything easier day to day. The display is bright and crisp, and the battery easily keeps up with me, even when I’m using it all day for streaming, social media, and staying organized.
One of my favorite features is Galaxy AI. It really feels like having a built-in assistant that helps with everything from writing to searching and even organizing my thoughts. It saves time and makes things feel effortless.
The camera is also incredible. Pictures come out sharp, detailed, and vibrant without needing to edit much at all. Whether I’m taking quick photos or capturing important moments, it always delivers.
I use my Samsung device for a little bit of everything—watching shows, managing daily tasks, connecting with family, and even helping with creative projects—and it handles it all without slowing down.
Overall, this phone just feels reliable, powerful, and smart. Definitely one of the best upgrades I’ve made.
One of my favorite features is Galaxy AI. It really feels like having a built-in assistant that helps with everything from writing to searching and even organizing my thoughts. It saves time and makes things feel effortless.
The camera is also incredible. Pictures come out sharp, detailed, and vibrant without needing to edit much at all. Whether I’m taking quick photos or capturing important moments, it always delivers.
I use my Samsung device for a little bit of everything—watching shows, managing daily tasks, connecting with family, and even helping with creative projects—and it handles it all without slowing down.
Overall, this phone just feels reliable, powerful, and smart. Definitely one of the best upgrades I’ve made.
Value
5
Written by a customer while visiting Samsung US