Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Sky Blue (Verizon)
Average customer rating
4.8
(12,244 Reviews)
Rating breakdown 12,244 reviews
5 Stars
10,745
4 Stars
1,211
3 Stars
181
2 Stars
42
1 Star
65
66%of customers recommend this product.
(
80 out of
121)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Sky Blue (Verizon)
Customer Rating
3
NOT HAPPY
on June 8, 2026
Posted by: DeeAnn
I must confess that I didn't even want a Samsung Ultra 26. I wanted my old Galaxy Note 10 to continue on working (awesome phone).
The only reason I even agreed to get the newer phone was the ongoing mantra regarding spotty service, "We are phasing out 4G network towers, making room for 5G. 5G will become the only thing we're able to support." So I caved. Stupid me!
But the problem is not only did all of my reception problems or transmission problems NOT go away the phone itself is inferior to the last Galaxy 10 that I had. I began with the Galaxy Note 2.
My Galaxy Note 10, from 2018, with original sylus, was a better phone. The stylus was accurate, easy to access. One could take pictures with it remotely. The phone fit my hand better, with access buttons at the left, stylus on the right. Camera was less intrusive and better protected.
The U26 still has reception issues even when I'm seeing that 5G is active in the status line. The stylus does not write at the tip but inaccurately off to the side of the tip (highly frustrating because I draw items for work, markup plans, etc). I frequently used the remote feature for pictures which this stylus does not have. The camera lenses are massive and require more care in handling. The phone feels heavier which is magnified by my dislike for it.
Matt's Galaxy 26 Ultra
Response from Samsung USBy R&R Team, June 9, 2026
Hello DeeAnn, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We know upgrading to a new device after a prolonged period of time can come with a big learning curve that causes some frustration. We have provided links to troubleshooting guides to help you with the connection of your device to your carrier and the new S Pen functionality. We have also provided a link to the complete manual to highlight the hand gestures and voice commands you can use with your camera shutter. Lastly, we have provided links to the Samsung Support Team to assist you if you continue to experience frustrations, or have questions about your device or available accessories. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4
There's are many great features with this phone!!!
on June 8, 2026
Posted by: LeeLee007
[This review was collected as part of a promotion.] This is a great phone all around, I love playing mobile games and they're is so much storage space I could never use it all. I also love the Bixby and Google Gemini AI and how they're so easy to access with this phone. The graphics jump off the screen! I really enjoy the stylus and being able to customize my theme. Also the split screen was easy to figure out.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Continues to Deliver
on June 8, 2026
Posted by: QueenLlama
[This review was collected as part of a promotion.] I just recently purchased a new Samsung Galaxy 26 Ultra - at least my fourth Samsung in a row. I love how easy it is to set up and how it makes my everyday life easier. I use the note feature with the pen to quickly write myself notes to help with remembering the little things. The camera is one of the best on the market - everyone tells me they can't believe the quality of my photos! With the new Galaxy AI features, I can really up my photo game now with fun edits that are easy to do. The Galaxy AI also has a feature to help my writing and spelling. I will always stay in the Samsung family as I love the quality and the ease of use. I've never been let down.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product has sold features
on June 8, 2026
Posted by: FlipableFanatic
[This review was collected as part of a promotion.] This phone is incredibly intuitive but it has its draw backs but those are easy to put to the side when the galaxy ai helps explain what I can do to fix most issues I'm having with any of the features that need a little more explanation. All in all great phone glad I switched to it.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The new features are great.
on June 8, 2026
Posted by: Heaven2shop
[This review was collected as part of a promotion.] Love the call assistance. It's one of my favorite features on the phone. The other one is the AI that can change one photo into many different photos you can use.
Value
5
Response from Samsung USBy R&R Team, June 9, 2026
Hi Heaven2shop, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We are so pleased to hear that you are enjoying the enhanced capabilities of your device, and that the camera features and editing capabilities have been such a standout for you. We have shared a link to the Samsung Support Team to assist you if any questions arise during your usage. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Incremental improvements on already great device.
on June 8, 2026
Posted by: KCAtlanta
[This review was collected as part of a promotion.] I have been Samsung Galaxy only for the last 9 yrs - S6, S9+, S23 + and now S26 Ultra. They have been great phones though oddly last 2 stopped working with cable - wireless charging only. Besides that disappointment they have worked well, despite several drops and some very high temps. The S26 screen is bright and sharp, and I look forward to the new features that come in OS updates.
I am also looking forward to Galaxy AI and what that will bring. I feel like I just future proofed myself, at least for a.few more years. You can't ever really be ahead!
Value
5
Response from Samsung USBy R&R Team, June 9, 2026
Hi KCAtlanta, thank you for your feedback on your Samsung Galaxy S26 Ultra. We are so happy to hear that you are pleased with the enhanced features and capabilities of your device. We have provided a link to an article to help you with the full capabilities of Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if you are experiencing anything out of the ordinary with your device, or you have questions about the usage. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful phone
on June 8, 2026
Posted by: PerfectlyGiftedEmpire
[This review was collected as part of a promotion.] ⭐️⭐️⭐️⭐️⭐️ Absolute Game-Changer!
The Quick Verdict
"This phone is a powerhouse. From the ultra-smooth display to the insane battery life and professional-grade camera, it handles everything you throw at it without breaking a sweat. If you’re looking for a premium experience that delivers on every promise, this is the one to get."
Why It Earns 5 Stars:
Performance: Lightning-fast. Multitasking, heavy gaming, and switching between intensive apps feel completely effortless with zero lag.
Display: Crisp, vibrant, and incredibly bright even under direct sunlight. The refresh rate makes scrolling and animations feel smooth as silk.
Camera System: Photos look stunning right out of the pocket. The low-light performance is unmatched, capturing incredible detail in the dark, and the video stabilization is steady as a gimbal.
Battery & Charging: Easily a full-day battery—even with heavy use. When you do need a top-off, the fast-charging capability gets you back to 100% in no time.
Design & Build: Premium materials that feel great in the hand. It looks sleek, modern, and built to last.
Final Thoughts
It’s rare to find a device that checks every single box so flawlessly. It is worth every single penny and easily sets the new standard for what a smartphone should be. Highly recommended!
The Quick Verdict
"This phone is a powerhouse. From the ultra-smooth display to the insane battery life and professional-grade camera, it handles everything you throw at it without breaking a sweat. If you’re looking for a premium experience that delivers on every promise, this is the one to get."
Why It Earns 5 Stars:
Performance: Lightning-fast. Multitasking, heavy gaming, and switching between intensive apps feel completely effortless with zero lag.
Display: Crisp, vibrant, and incredibly bright even under direct sunlight. The refresh rate makes scrolling and animations feel smooth as silk.
Camera System: Photos look stunning right out of the pocket. The low-light performance is unmatched, capturing incredible detail in the dark, and the video stabilization is steady as a gimbal.
Battery & Charging: Easily a full-day battery—even with heavy use. When you do need a top-off, the fast-charging capability gets you back to 100% in no time.
Design & Build: Premium materials that feel great in the hand. It looks sleek, modern, and built to last.
Final Thoughts
It’s rare to find a device that checks every single box so flawlessly. It is worth every single penny and easily sets the new standard for what a smartphone should be. Highly recommended!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely in Love!!
on June 8, 2026
Posted by: MikeHancho
[This review was collected as part of a promotion.] Galaxy AI makes your workflow and personal life so much simpler. I love the cobalt purple color.
Value
5
Response from Samsung USBy R&R Team, June 9, 2026
Hi MikeHancho, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We are thrilled to hear that you are so pleased with the amazing features of Galaxy AI for your work and personal needs, and that you are finding it easy to use. We have provided a link to the Samsung Support Team for your convenience. They can assist you if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US