Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Sky Blue (Verizon)
Average customer rating
4.8
(11,410 Reviews)
Rating breakdown 11,410 reviews
5 Stars
10,008
4 Stars
1,133
3 Stars
165
2 Stars
41
1 Star
63
64%of customers recommend this product.
(
71 out of
111)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Sky Blue (Verizon)
Customer Rating
1
Display causes eye strain, dizziness and naseous
on March 12, 2026
Posted by: bteezy52
from Arizona
The S26 ultra causes eye strain, dizziness and nauseousness. I have had Samsun my whole life and recently the S24 Ultra for two years and have had no issues, I also have perfect vision. The display on the S26ultra is not well made or changed to cause these health issues, I am using the same settings and have adjusted setting and nothing resolves the issue. Like many on social media and Samsung forums, I will be returning the phone.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, March 12, 2026
Hi there Bteezy52, thank you for sharing your feedback on your Samsung Galaxy S26 Ultra. We know how valuable the ability to use your new device for prolonged periods of time comfortably is to you every day. We have provided a link to the Samsung Support Team for your convenience. These experts can help you with any troubleshooting measures that may be available to you to resolve this matter, and review any and all other options available to you. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever!
on April 4, 2026
Posted by: merreece
[This review was collected as part of a promotion.] Very easy to use! Camera takes the most amazing photos. I love everything about this phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
They removed s pen feature to take pictures!!!SAD
on April 10, 2026
Posted by: Oleka
from SC
VERY VERY VERY DISAPPOINTED!!! Used to love s-ultra and recommend everyone because of this feature fo S PEN... NOW... S PEN for s26 ultra DON'T WORK...👎👎👎 DO NOT RECOMMEND if you like take pictures... 👎👎👎 ... stick with OLD VERSION ULTRA!!! If I KNEW this before I didn't buy it...☹️...
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
5
Value
3
Response from Samsung USBy R&R Team, April 10, 2026
Hi Oleka, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We know how frustrating it can be when you have expectations for certain features of your device that have been changed or removed. We have provided a link to the complete manual to help you with the hand gestures and voice commands you can use with the camera of your device to help you capture the moments in the same way you used to with the S Pen. We have also provided a link to the Samsung Support Team to assist you further any time you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
3
Upgraded from S22U to S26U
on April 19, 2026
Posted by: Jrodav
[This review was collected as part of a promotion.] I would have thought it would be a giant leap forward, considering it was an upgrade from S22U to S26U. Unfortunately, it's marginally better. The privacy screen is not at all private. An
One thing is better, the camera. The S22U had a bug, that had a delay switching during zooming and colors are way off. The S26U seems a lot nicer off the bat. Will need to do more testing.
Value
3
Response from Samsung USBy R&R Team, April 20, 2026
Hi there Jrodav, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We are pleased to hear that you are enjoying the enhanced camera quality of your device. We have provided a link to the complete manual to help you best align the settings of the Privacy Display to your preference including the more intense setting, and the ability to eenable this feature for specific apps and notifications only if that is you preference. We have also provided a link to an article to help you with the features of Galaxy AI that are available on your device, and integrate them in to your usage. Lastly, we have provided a link to the Samsung Support Team to assist you any time you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
My new favorite
on April 21, 2026
Posted by: Candy
from Louisiana
This has become my new favorite Samsung. 😍 the privacy screen is a game changer. I didn't want to give up the memory card in my s20 but so far its been worth it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not what I expected
on March 12, 2026
Posted by: Stormi70
[This review was collected as part of a promotion.] Phone transfer was not smooth. Had to attempt twice. Once completed, it was still missing several apps
Home screen did not populate from my last phone and had to manually add my apps. Then phone seems to freeze often. Annoying and unwanted search bar defaults to yahoo.com and cannot be disabled and cannot figure out to switch it to Google. Pages take longer to load and sometimes do not load at all. I've had to reboot several times in less than a week.
Samsung please help!!
Home screen did not populate from my last phone and had to manually add my apps. Then phone seems to freeze often. Annoying and unwanted search bar defaults to yahoo.com and cannot be disabled and cannot figure out to switch it to Google. Pages take longer to load and sometimes do not load at all. I've had to reboot several times in less than a week.
Samsung please help!!
Value
2
Response from Samsung USBy R&R Team, March 12, 2026
Hi there Stormi70, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We know how important the uninterrupted usage of your device is to you every day, and we would love to assist you. We have provided links to troubleshooting guides to help you maximize the speed and resolve the experience you mention with freezing. We have also shared a link to the complete manual for your device to help you adjust the settings to best align to your preferences. We have lastly, shared a link to the Samsung Support Team to assist you if you continue to experience frustrations or have questions about your device. Thank you for being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
1
Not worth the hype
on March 22, 2026
Posted by: Maugham
I've been playing around with the phone and I gotta say I'm not impressed. Quite honestly I hate the bulky feeling it has due to the raised camera. I'm also upset to hear that the phone is now aluminum vs the titanium. The only feature I can say I like is the privacy screen. I feel like samsung is trying to hard to be like other big name brands. I've been a samsung lover for years but I'm seriously contemplating returning this and switching to a new brand entirely due to this new lineup.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
1
Response from Samsung USBy R&R Team, March 23, 2026
Hello Maugham, thank you for your feedback on your Samsung Galaxy S26 Ultra. We completely understand how disappointing it can be when you have a new device that is not aligning to your expectations. We do recommend protective cases on all devices to help prevent damage from accidental bumps and drops that happen in our day to day lives. This can help you with the feel and appearance of your device. We have provided a link to the complete manual to help you fully discover the amazing features available on your device in addition to the new Privacy Display including horizontal lock, and Galaxy AI. We have also provided a link to the Samsung Support Team to assist you if you have questions, or experience anything out of the ordinary with your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
1
Messed up with this one
on April 2, 2026
Posted by: Anonymous
I don't like the new S26 ultra, I feel like they downgraded an s24 and called it s26, im so mad I paid so much for this and it's all the opposite of better
Response from Samsung USBy R&R Team, April 2, 2026
Hello Carlos Garcia, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We understand how important your phone is to you for a range of daily tasks, and how distressing it can be when your device has been changed from what you have been accustomed to in the past. Without knowing what features are causing you frustration, we have provided a link to the complete manual for your device to aid you in exploration of your device, and alignment of the settings. We have also shared a link to the Samsung Support Team to assist you any time you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US