Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Sky Blue (Verizon)
Average customer rating
4.8
(11,389 Reviews)
Rating breakdown 11,389 reviews
5 Stars
9,989
4 Stars
1,131
3 Stars
165
2 Stars
41
1 Star
63
64%of customers recommend this product.
(
71 out of
111)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Sky Blue (Verizon)
Customer Rating
4
Just a really good phone
on May 27, 2026
Posted by: EEStudent
[This review was collected as part of a promotion.] Im in college going for electrical engineering so I need to be able to organize my things fairly well. I have my gym membership and cards on samsung wallet, I'm able to write notes quickly by just taking out the pen without unlocking the screen, I use samsung AI for a quick search for several equations if I can't find them in my notes and lot of other things too. Definitely making college a little easier
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is amazing!!
on May 27, 2026
Posted by: AmberDSignGirl
[This review was collected as part of a promotion.] Instantly upon setting up my new phone I realized that this phone is lightning fast and the screen is crystal clear. The new Galaxy AI is awesome and has helped me send text messages as well as make calls while my hands are tied up at work as well as when driving. The camera has been amazing for taking high quality pictures of many things from work to my new grand baby, it even has a feature that I can use my galaxy watch to take pictures from my phone!! Greatest thing ever if you need to be in pictures from sometimes, or all the time. Charging is fast and even after constant use all day at work streaming podcasts or whatever on my bluetooth earbuds, I still have a decent enough charge to last me the rest of the evening.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
The camera bump is a accident waiting to happen.
on March 19, 2026
Posted by: 2disappointted
[This review was collected as part of a promotion.] Have not had much of a chance to use the S26 Ultra, as the camera bump and trying to find a case that will properly protect it is proving to be elusive.
Making the phone thin is great. But that slight extra thinness creates a bigger problem with the Ultra's huge camera bump.
Value
1
Response from Samsung USBy R&R Team, March 19, 2026
Hello there, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We know how important it is to feel confident in the durability of your device. We do have a range of case options available to help minimize this worry with the camera lenses of your device. We have provided a link to the Samsung Support Team to assist you if you have questions about the available options prior to your selection. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S26 ultra! Next Level
on March 18, 2026
Posted by: MirandaD
[This review was collected as part of a promotion.] Samsung made it even brighter, smoother and fantastic useful! First of all Galaxy AI feels like having a personal assistant built right into your phone, genuinely helpful in everyday use, real time translations rocks!
The phone is fast, multitasking is effortless, my games runs like I always dreamed.
Camera is just another level, the AI enhancement actually make a difference without overdoing it.
Definitely recomended.
The phone is fast, multitasking is effortless, my games runs like I always dreamed.
Camera is just another level, the AI enhancement actually make a difference without overdoing it.
Definitely recomended.
Value
5
Response from Samsung USBy R&R Team, March 18, 2026
Hi there MirandaD, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We couldn't be happier to hear that you are loving the usage and capabilities of your new device, and that you are finding so many amazing features with Galaxy AI and your camera. We have provided a link to the Samsung Support Team to assist you if questions come up as you continue using your new device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1
Mediocre Device
on April 2, 2026
Posted by: Lundy1980
from Ormond Beach FL
Cameras are the same as the last 4 years. The Display is not as color accurate as previous years due to the new "privacy Display feature" that makes the colors more washed out and Grey, battery life is a little better then previous years not by much, performance is a little better then the last 4 years of phones in the s series lineup, they did make the cooling chamber a bit bigger then last year's which helps with overheating but it can still be a problem at times especially while gaming or doing something intensive, the durability is about the same as 2 years ago except the screen is a little tougher they downgraded the frame of the device to the one used 2 years ago, otherwise its the same exact phone as the last 4 years so "upgrade" at your discretion
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
2
Value
3
Response from Samsung USBy R&R Team, April 3, 2026
Hi there Lundy1980, thank you for sharing your experience of your Samsung Galaxy S26 Ultra. We understand how important it is to feel that you've made a good investment in a new device that you enjoy using every day for a range of tasks. We have provided a link to an article to help you with the temperature of your device during your prolonged usage. We have also shared a link to the complete manual to help you adjust the Privacy Display to only enable with specific apps or notifications to help you have the brightness you may be seeking with your normal usage, and make use of the privacy when desired. We have also shared a link to the Samsung Support Team to assist you if you have questions about the differences between the titanium and armor aluminum for peace of mind with the durability of your device while continuing to lighten the design for comfort in your hand. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
2
Dont buy it yet!
on April 3, 2026
Posted by: Nathan
I have owned Samsung phones for over 10 years. And have always enjoyed them. But this release has been non stop issues with software and the Google RCS messages that has replaced Samsung messages. With all of the newer AI features that if you aren't paying attention will cause various bugs and glitches. I personally believe this model should have went through more testing before they released it. My phone has been replaced once already and it was only 14 days old. I wouldn't recommend this phone to my family or friends at this time. Samsung needs to reevaluate this phone and provide some patch updates to stabilize the over all user experience.
Response from Samsung USBy R&R Team, April 6, 2026
Hey Nathan, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We understand how frustrating it can be when your device is not operating as intended or expected. We have provided a link to an article to help you with the messaging errors you mention experiencing. We have also provided a link to an article to help you if your device is freezing or crashing during your usage. We have also provided a link to the complete manual for your device to help you adjust any settings for Galaxy AI or additional features to align to your preferences. We have lastly, provided a link to the Samsung Support Team to assist you if any additional frustrations occur during your usage. We appreciate youbeing a Samsung customer. -Elizabeth
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
3
Could use more tweaking
on April 15, 2026
Posted by: Artie
The Galaxy S26 Ultra was great at first and worked beautifully, but since it's recent update has run slower or basically doesn't open apps at all. There are clearly a lot of bugs they thought they fixed with this update, but it literally slowed down the processing power. Also I basically ignore or turn off the AI features because I am anti-AI
Response from Samsung USBy R&R Team, April 16, 2026
Hi Artie, thank you for your feedback on your Samsung Galaxy S26 Ultra. We understand how frustrating it can be when your device is not operating as expected or intended. We have provided links to resources to help you troubleshoot this experience at your convenience. We have also provided a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone Upgrade Ever
on March 27, 2026
Posted by: Frog_tful
from CA
I absolutely love this phone. I was really hesitant to buy a new phone, specially one that just came in, mainly because I tend to keep my phones until they're on their last breath. However, my previous phone started to glitch and turn off constantly, which is what made me purchase this new one.
If you get an offer to buy the Ultra version, I can tell you that it's completely wonderful. The whole display, camera, battery and performance is just a whole new experience. I have to clarify that my previous phone was a S22, so it's a huge jump, and I'm obviously pointing out the differences I noticed. If you have the S25, I heard it's not really much of a difference, but if you are in the same situation I was and you were hesitant to buy the latest model, you really won't regret it.
Another thing I wanted to mention is that I'm not aware of how much of a difference between the S25, S26 +, and S26 Ultra is there. I purchased the Ultra version because I read it was the best option for my everyday life and I got a great deal when I bought it. It might be better if you consult with someone about the features that you use the most in your current phone, what do you dislike and like about it, and which tools are you looking for on a new phone. You might even be satisfied buying a previous version and could save some money instead of buying the newest option that has features that don't really matter to you.
If you get an offer to buy the Ultra version, I can tell you that it's completely wonderful. The whole display, camera, battery and performance is just a whole new experience. I have to clarify that my previous phone was a S22, so it's a huge jump, and I'm obviously pointing out the differences I noticed. If you have the S25, I heard it's not really much of a difference, but if you are in the same situation I was and you were hesitant to buy the latest model, you really won't regret it.
Another thing I wanted to mention is that I'm not aware of how much of a difference between the S25, S26 +, and S26 Ultra is there. I purchased the Ultra version because I read it was the best option for my everyday life and I got a great deal when I bought it. It might be better if you consult with someone about the features that you use the most in your current phone, what do you dislike and like about it, and which tools are you looking for on a new phone. You might even be satisfied buying a previous version and could save some money instead of buying the newest option that has features that don't really matter to you.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US