Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Sky Blue (Verizon)
Average customer rating
4.8
(10,369 Reviews)
Rating breakdown 10,369 reviews
5 Stars
9,091
4 Stars
1,027
3 Stars
154
2 Stars
37
1 Star
60
64%of customers recommend this product.
(
70 out of
109)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Sky Blue (Verizon)
Customer Rating
3
S pen issue
on May 22, 2026
Posted by: Disappointed
I used Samsung ultra 26 for almost 2 months. Yesterday when I was sitting down, my phone dropped. To my surprise, the S pen popped out itself and broken. I am sure I didn't touch S pen and don't know why it can popped out by itself. I checked online and found I am not the only one had this issue. I was so disappointed about it. I used Samsung with S pen since they had Samsung note and never had this issue. Samsung needs to improve their quality.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
3
Response from Samsung USBy R&R Team, May 22, 2026
Hello there, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We know how disappointing it can be when your new device is not meeting your expectations in functionality. We have provided a link to the Samsung Support Team to assist you if you have questions about your S Pen, and how to prevent this from occuring going forward. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone with awesome AI features
on May 22, 2026
Posted by: RFamily
[This review was collected as part of a promotion.] Galaxy AI helps with every feature of the phone, from translation during phone calls to writing emails with proper grammar and punctuation. I use Galaxy AI and Gemini everyday on my Galaxy 26 ultra, especially on my photos and memories.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it, phone is fast and powerful AI machine!
on May 22, 2026
Posted by: UltraFan
[This review was collected as part of a promotion.] Love this device, so many functions, so powerful. The AI geration in the gallery is awesome! Super fast charging, the list goes on and on.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on May 22, 2026
Posted by: Androidfolife
[This review was collected as part of a promotion.] I use this phone for business so the s pen is perfect for my customers I use the Samsung cause it has the best camera, battery life and the best and fastest chip. There are many great features with the Galaxy phones especially how convenient it is to do everything on Android! The best screen make up for when your outside weather your in the cold or hot sun you can still see the screen.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Loving the Privacy Display feature.
on May 22, 2026
Posted by: Marc3412
[This review was collected as part of a promotion.] I have a Galaxy S26 Ultra and I love how the phone feels light in your hand. I love how you can put your phone in Privacy Display mode when your in public places. I love the new changes to the screen protector where you do not have to use the finger print.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Worth the Upgrade
on May 22, 2026
Posted by: SamsungUser
[This review was collected as part of a promotion.] Works as expected from a Galaxy S device. A very worthy upgrade from the S23U to the S26U.
Love the new features and specially the Galaxy AI.
Value
5
Response from Samsung USBy R&R Team, May 22, 2026
Hey SamsungUser, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We are pleased to hear that you are finding this device to operate as expected, and that you are loving the addition of Galaxy AI to your device. We have provided a link to the complete manual to help you with additional features like the new Privacy Display, and align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you if any questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Product Manuals
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on May 22, 2026
Posted by: Vifly315
[This review was collected as part of a promotion.] Great product . I love all Samsung Galaxy products
Value
5
Response from Samsung USBy R&R Team, May 22, 2026
Hi Vifly315, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are so happy to hear how much you are enjoying your new device. We have provided links to resources to help you fully discover your new device, align the settings to your preferences, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
This product has great feature
on May 22, 2026
Posted by: Angelface
[This review was collected as part of a promotion.] The features are great I explored all the features that I went to see on this phone
Value
5
Response from Samsung USBy R&R Team, May 22, 2026
Hey there Angelface, thank you for your feedback on your Samsung Galaxy S26 Ultra. We are so happy to hear that you are happy with the enhanced features and capabilities of your device, and that you are finding it to so well align to your needs. We would love to hear from you again in the future if you have any questions, or wish to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Facebook
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Written by a customer while visiting Samsung US