Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Sky Blue (Verizon)
Average customer rating
4.8 out of 5
4.8
(18,243 Reviews)
Open Ratings Snapshot
Rating breakdown 18,243 reviews
5 Stars
15,930
4 Stars
1,837
3 Stars
286
2 Stars
85
1 Star
105
63%of customers recommend this product. 
(
106 out of 168
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Sky Blue (Verizon)
Customer Rating
4 out of 5
4
Great phone
on May 1, 2026
Posted by: AB2TWIZTD
[This review was collected as part of a promotion.] Galaxy AI features are helpful. Privacy screen is great. Overall great phone.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 1, 2026
Hello there AB2TWIZTD, thank you for your feedback on your Samsung Galaxy S26 Ultra. We are pleased to hear that you are finding Galaxy AI helpful for your needs, and that you are enjoying the new Privacy Display. We have shared a link to the Samsung Support Team to assist you if you have questions about your device as you continue usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This phone is amazing
on May 1, 2026
Posted by: Albetho
[This review was collected as part of a promotion.] The galaxy AI is incredible and the phone runs super smooth when playing games or being on social media and very clear when watching movies or shows it's just great overall 🙌
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 1, 2026
Hey Albetho, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We are so happy to hear that you are finding this device to operate seamlessly during your gaming and streaming, and that Galaxy AI has been such a great addition to your usage. We hope you'll reach out to us again in the future if you have questions, or want to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This phone is awesome
on May 1, 2026
Posted by: Michelle
[This review was collected as part of a promotion.] I just got my new galaxy s 26 ultra 2 weeks ago. It is but far the best phone I have ever had. It seems a little lighter then the S25 I had previously. The speed is amazing. I use it for many purposes including work. I'm able to multi tasks tasks with a breeze. The AI features are user friendly and very useful. I also really appreciate the quality of the photos and all the editing features. Very happy with my purchase.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 1, 2026
Hi there Michelle, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We are so happy to hear you are enjoying the lightweight design, processing power and speed, and features of Galaxy AI on your device. We have provided a link to the Samsung Support Team for your convenience if you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Major update
on May 1, 2026
Posted by: Ripehiena
[This review was collected as part of a promotion.] I love the colors of the screen and the camera I also love that I can use AI to scan every part of the screen when I press and hold the center button, copy text, search for related articles, and much more.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 1, 2026
Hey Ripehiena, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We couldn't be happier to hear that you are so pleased with the appearance, camera quality, and Galaxy AI on yoru new device. Please, reach out to us again in the future any time you have questions, or want to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product has some good tech
on May 1, 2026
Posted by: A1b2c3d4
[This review was collected as part of a promotion.] Galaxy AI is very captivating. It helps daily users with almost everything. The privacy display is helpful when you are out in public and do not want people to see what you are doing on your phone.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 1, 2026
Hello A1b2c3d4, we appreciate your feedback on your Samsung Galaxy S26 Ultra. We are thrilled to hear that this device is such an asset to your life every day, and that the Privacy Display is such a wonderful tool for using your device when you are out in public spaces. We have provided a link to the Samsung Support Team to assist you if you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
better than i thought!
on May 1, 2026
Posted by: berrie
i upgraded from the s23 ultra and this was actually a better upgraded than i expected! the cameras are a lot more clear and night time photos/videos are much more better with the new sensor! the privacy display is one of my favorite features as someone who is constantly doom scrolling at school/work! i have battery protection on and charge it to 85% and it'll last me a good day and a half! im very impressed samsung!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 1, 2026
Hello Berrie, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are so pleased to hear that this device has exceeded all of your expectations with enhanced quality and capabilities. We have shared a link to the Samsung Support Team for your convenience. These experts can assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great flagship phone!
on May 1, 2026
Posted by: Alexisburnin
[This review was collected as part of a promotion.] Using my Galaxy AI powered phone I have found a lot of love and passion again in arts and working with my AI to help me shop and keep working on my talents!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 1, 2026
Hello Alexisburnin, we appreciate your feedback on your Samsung Galaxy S26 Ultra. We are thrilled to hear that you are finding so much joy in using Galaxy AI to express your creativity and creat some amazing art. We have provided a link to the complete manual to assist you with additional capabilties, and align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Screen is worse, same ram, no big upgrade
on April 30, 2026
Posted by: Baba007
[This review was collected as part of a promotion.] What can I can l say that's positive?
Ram is faster but not increased.
Screen is the same(ish) but worse, unless the use the new privacy filter (worsens quality).
S-Pen has no Bluetooth and is only 1-sided. Harder to get out and put back in.
Rounded edges feel better in the hand.
Upgrade options are worse than before.
Privacy screen requires specific screen protectors that are MUCH more likely to scratch.
No noticable increase in speed during games or movies.
Value
1 out of 5
1
Response from Samsung USBy R&R Team, May 1, 2026
Hello Baba007, thank you for your feedback on your Samsung Galaxy S26 Ultra. We know how frustrating it can be when your device is not meeting your expectations in enhanced features. We have provided links to articles to help you with the new S Pen features, and adjust the refresh rate for more seamless gaming and streaming. We have also provided a link to the complete manual to assist you further with different setting options for the display to help you enable the new Privacy Display settings for specific apps or notifications to help you have the best of both worlds with this setting. We have lastly, provided a link to the Samsung Support Team if you have questions about accessories for added durability, or believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
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