Customer reviews from Samsung US
Samsung - Galaxy S26 256GB - White (Verizon)
Average customer rating
4.7
(1,955 Reviews)
Rating breakdown 1,955 reviews
5 Stars
1,555
4 Stars
299
3 Stars
72
2 Stars
18
1 Star
11
71%of customers recommend this product.
(
10 out of
14)
Customer Reviews for Samsung - Galaxy S26 256GB - White (Verizon)
Customer Rating
1
The first time ever!
on September 22, 2026
Posted by: No1MichiganFanGoBlue
[This review was collected as part of a promotion.] I chose the Samsung S series because for the last 20 years or longer I fell in love with Samsung. I just upgraded and this phone hopefully just this one and not all the S series my S26 keeps freezing, dropping calls, apps crashing. This has been the worst 4 weeks having this phone and I want to different S26 the Ultra actually. I can't believe my review is a negative one. So sad!
Value
1
Response from Samsung USBy R&R Team, September 23, 2026
Hey there No1MichiganFanGoBlue, thank you for sharing your thoughts about your Samsung Galaxy S26 with us. We know how frustrating it is when your device is not meeting your expectations in functionality. We have provided links to articles to help you troubleshoot the freezing and connection of your device. We have also provided a link to the Samsung Support Team to assist you further if these experiences continue with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
This phone is awesome
on September 22, 2026
Posted by: Aaronc
[This review was collected as part of a promotion.] I use this phone is recovery classes and its awesome, good speakers and video, i use this phone to call my daughter and video chat, work, and everyday use, i sometimes use it for gaming and its awesome, its also super fast
Value
5
Response from Samsung USBy R&R Team, September 22, 2026
Hi there Aaronc, thank you for sharing your thoughts about your Samsung Galaxy S26 with us. We love hearing how happy you are with your phone for your communication with your loved ones, and your favorite games. We have provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
What an upgrade!
on September 21, 2026
Posted by: Trinity3
[This review was collected as part of a promotion.] I upgraded from a S9 to a S26 and it was like stepping into a different world! Everything is brighter and faster - a little overwhelming, but in a good way. I'm so glad I chose the S26; I think we're a good fit.
Value
5
Response from Samsung USBy R&R Team, September 23, 2026
Hi there Trinity3, thank you for your feedback on your Samsung Galaxy S26. We love hearing how happy you are with the upgrade to your new device. We have provided a link to the full manual to help you fully explore the upgraded features and capabilities of your device, and customize the settings to your usage. We have also provided a link to the Samsung Support Team to assist you further if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Forever
on September 21, 2026
Posted by: GiaFire
[This review was collected as part of a promotion.] I chose the Samsung Galaxy because I have always used the Galaxy. I'm not into all the things. However, I have been an Androind user since the beginning. The clarity I get in all of my calls. The different tools to use when I take pictures are the Best. The colors that the phones come in are so pretty. Love all of the free apps that are included and offered. This phone is in the line of all of the Galaxies that I have had. The Best.
Value
5
Response from Samsung USBy R&R Team, September 23, 2026
Hey GiaFire, thank you for sharing your experience of your Samsung Galaxy S26 with us. We are thrilled to hear how much you are loving the enhanced features and capabilities of your device. We have provided links to resources to help you maximize your experience, customize the settings to your preferences, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Great performance and daily reliability
on September 21, 2026
Posted by: TechUser26
[This review was collected as part of a promotion.] I chose the Samsung Galaxy S26 because I wanted a compact device with fast performance and smooth screen navigation. I use my phone daily for streaming videos, social media, and managing work on the go. The battery easily lasts all day and charges very fast when I need a quick power boost.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Solid, reliable, and keeps up with my schedule
on September 21, 2026
Posted by: ShadowX99
[This review was collected as part of a promotion.] I chose to upgrade to my Samsung device after realizing I needed something that could genuinely keep up with a fast-paced, unpredictable daily routine. Between balancing demanding work schedules, running daily errands, keeping track of family life, and finding time for personal downtime, I need technology that works consistently without lagging, dying halfway through the day, or slowing me down. From the moment I started using it, this device has proven to be an absolute workhorse.
My primary everyday use for this device comes down to streaming, staying organized, and managing my day-to-day productivity. Since I work long, untraditional hours—often during late-night and overnight shifts—having a dependable screen and clear audio for streaming is an absolute necessity. Whether I am playing music or catching up on my favorite shows during quiet downtime, the video clarity, rich colors, and smooth playback make the experience effortless. The display is bright and sharp, making it just as easy to read under harsh lighting as it is during low-light hours.
My primary everyday use for this device comes down to streaming, staying organized, and managing my day-to-day productivity. Since I work long, untraditional hours—often during late-night and overnight shifts—having a dependable screen and clear audio for streaming is an absolute necessity. Whether I am playing music or catching up on my favorite shows during quiet downtime, the video clarity, rich colors, and smooth playback make the experience effortless. The display is bright and sharp, making it just as easy to read under harsh lighting as it is during low-light hours.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The new S26 is soo amazing
on September 20, 2026
Posted by: KayRich26
[This review was collected as part of a promotion.] I choose the Galaxy S26 because is has an amazing camera. I take a lot of videos for my fiancé to post and the camera on this phone is hands down the best phone camera out there. I can zoom with precision and make flawless edits. I wish I had invested in Samsung much sooner. Thank you Samsung you have a customer for life
Value
5
Response from Samsung USBy R&R Team, September 22, 2026
Hi there KayRich26, we appreciate you sharing your thoughts about your Samsung Galaxy S26 with us. We are thrilled to hear how much you are loving capturing amazing photos and videos with your device. We have provided a link to the full manual to help you with the additional ways you can use Galaxy AI with the camera of your device, and customize the settings of your device at your convenience. We have also provided a link to the Samsung Support Team to assist you further any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Simple but yet so diverse in its capabilities
on September 19, 2026
Posted by: PhoneTinkerer
[This review was collected as part of a promotion.] So glad I chose the Samsung galaxy S26, it is light, not to bulky- just sleek enough where it's not too heavy to put in ur pocket or side pocket of my wallet but super bearable (I must've dropped it a hundred times at work, going strong but some of that credit goes to my case)...the next step is really learning wat the phone is capable of functioning wise....
Value
5
Written by a customer while visiting Samsung US