Customer reviews from Samsung US
Samsung - Galaxy S26 256GB - Cobalt Violet (Verizon)
Average customer rating
4.7 out of 5
4.7
(1,888 Reviews)
Open Ratings Snapshot
Rating breakdown 1,888 reviews
5 Stars
1,503
4 Stars
289
3 Stars
67
2 Stars
18
1 Star
11
71%of customers recommend this product. 
(
10 out of 14
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S26 256GB - Cobalt Violet (Verizon)
Customer Rating
5 out of 5
5
The AMAZING and BEST New galaxy S26 phone !!!
on September 1, 2026
Posted by: Cali1010
[This review was collected as part of a promotion.] I chose the Galaxy S26 because it has an incredibly clear camera, a bright and vibrant display, long-lasting battery life, and fast, smooth performance. It’s easy to use, packed with helpful features, and easily one of the best phones I’ve ever owned!I chose the Galaxy S26 because the camera captures sharp, colorful photos—even in low light—and the bright display makes everything look incredibly clear. Apps open quickly, multitasking feels effortless, and the battery easily keeps up with my busy day. I also love the powerful Galaxy AI tools, simple customization options, clear sound quality, and sleek, durable design. It feels advanced without being complicated and makes everyday tasks faster and easier.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 2, 2026
Hi Cali1010, we appreciate you sharing your thoughts about your Samsung Galaxy S26 with us. We are thrilled to hear that you are loving your new device, and that it is packed with features that enhance your experience and life every day. We have shared a link to the Samsung Support Team to assist you any time you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Glitchy phone
on September 1, 2026
Posted by: Zipfloat
I had a samsung 9, so this was a major upgrade. Yes it's bigger (one reason for getting). But compared to Samsumg 9, it is very glitchy. I've now had it for 5 months. It has disappeared parts or all of my email multiple times. It is hard to turn off: you have to hold down two buttons at the same time. I rarely want to interact with its AI, but it's insistent. I'm experiencing it as more of a hassle than as an upgrade.
Response from Samsung USBy R&R Team, September 2, 2026
Hi there Zipfloat, we appreciate you sharing your feedback on your Samsung Galaxy S26. We understand how frustrating it is when your device is not meeting your expectations in functionality. We have provided a link to the full manual for your device to help you disable any features you are not interested in using, and discover additional ways to power down your device including swiping down from the top of your device. We have also shared a link to the Samsung Support Team to assist you with the instance you mention with your email or any additional frustrations you may be experiencing. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing phone
on August 31, 2026
Posted by: Thiago
[This review was collected as part of a promotion.] I really like the phone I chose. It looks great, works smoothly, and the camera quality is amazing. The screen is clear and bright, the battery lasts a long time, and everything feels fast and easy to use. Overall, I’m very happy with the phone and definitely think it was a great choice.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 1, 2026
Hi there Thiago, thank you for sharing your experience of your Samsung Galaxy S26 with us. We love hearing how happy you are with your choice of device, and that it so wonderfully aligns to your needs and wants. We have shared a link to the Samsung Support Team for your convenience. These experts can assist you if you have any questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung S26
on August 31, 2026
Posted by: Mike413
[This review was collected as part of a promotion.] I choose the s26 to replace my old a16 and the difference is very noticeable, no more lag and I can steam much faster
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy S26 Excellent size, performance, and camera
on August 31, 2026
Posted by: Newtmobilecustwi
[This review was collected as part of a promotion.] I chose the S26 because it was time to upgrade from my Samsung Galaxy A53. I notice the improved processing speed and larger battery capacity and longer time between charging. The display is bright and crisp. I like the slightly smaller size compared to the Galaxy A53. It can handle multiple tasks with ease and doesn't have any lags in processing power. Games run smooth. The camera is excellent. I am exploring the newer AI features but that is not a high priority. Signal strength is good as well as quality of the call on T-Mobile's network. I would recommend this phone. It is definitely a step up from the Galaxy A53. I expected that since the S26 is a higher level phone. I am impressed with the quality and performance speed. A great phone.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best samsung phone in my opinion
on August 30, 2026
Posted by: SoulBound
[This review was collected as part of a promotion.] I chose the Galaxy s26 and I absolutely love it, the battery lasts more than 1 day, pairs up perfectly with my other samsung devices, its super fast, the size is perfect and the sky blue one is just stunning.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Im happy I chose the galaxy s 26.
on August 29, 2026
Posted by: Princessleah85
[This review was collected as part of a promotion.] I chose the galaxy s25 last time. This time I chose the s26 and I am very happy with my choice. The pictures and videos are clear and almost professional. Easy to work.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Set up changing
on August 29, 2026
Posted by: Jason72
[This review was collected as part of a promotion.] I set up my phone and so many suggestion's come up. I've declined a lot of them, but some still take affect when I don't want that feature.
I try to change it back but it doesn't work. Then they want to charge me for help.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, August 31, 2026
Hi there Jason72, thank you for your feedback on your Samsung Galaxy S26. We completely understand how important your device is to you every day for a range of tasks, and we would love to help you have the best possible experience. We have shared a link to an article to help you with the features of Galaxy AI, and to the full manual to help you customize the settings to your preferences. We have lastly, provided a link to the Samsung Support Team to assist you directly through chat at your convenience. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
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