Customer reviews from Samsung US
Samsung - Galaxy S26 512GB - Black (Verizon)
Average customer rating
4.7
(1,887 Reviews)
Rating breakdown 1,887 reviews
5 Stars
1,503
4 Stars
288
3 Stars
67
2 Stars
18
1 Star
11
71%of customers recommend this product.
(
10 out of
14)
Customer Reviews for Samsung - Galaxy S26 512GB - Black (Verizon)
Customer Rating
5
I chose the s26
on October 6, 2026
Posted by: Tennessee0423
[This review was collected as part of a promotion.] I chose the s26 because I had been on the a series and I was thrilled to be back in the s series with the lastest phone. I won't have to upgrade for another 10 years lol
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
S26 touch screen failed in only 5 months
on October 6, 2026
Posted by: BrokenGalaxyS26Owner
[This review was collected as part of a promotion.] I really like my Galaxy S26. My Galaxy S26 had been great until the touchscreen failed after only 5 months. Samsung did not cover it under their manufacturer's warranty. My phone is now with Servify with no update when it will be repaired and returned to me. 3 weeks with out my phone so far.
I use my phone for work and daily communication. I am using my old phone currently and am wondering if I wasted $1000 on the S26.
Value
3
Response from Samsung USBy R&R Team, October 6, 2026
Hello there, we appreciate your feedback on your Samsung Galaxy S26. We completely understand how frustrating it is when your device is not operating as intended or expected, and you are having a prolonged repair experience. We hope you are able to resolve this experience in the near future, and we have provided a link to your warranty information to help you best understand the coverage for your device. We have also provided a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Samsung Warranty
smsng.us/Warranty-Info
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
X
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Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone Ever!
on October 6, 2026
Posted by: newday123
[This review was collected as part of a promotion.] I love the Samsung Galaxy S26! The battery is great and long-lasting, the phone never overheats and It's great for keeping in touch with family! I'm so glad I chose this phone!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The versatility of the S26
on October 5, 2026
Posted by: TheGrey
[This review was collected as part of a promotion.] I've been really impressed with the Samsung Galaxy S26 so far. Samsung managed to make an already great phone feel even more refined. The display looks fantastic, everything feels fast and responsive, and the overall design feels premium without being unnecessarily bulky. Overall, I'm glad I chose the S26 as my everyday device. It’s fast, sleek, feature-packed, and delivers a great everyday experience.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on October 5, 2026
Posted by: Damon62580
[This review was collected as part of a promotion.] This is another phone that supersedes my expectations. Once again samsung showed me how far they are in front of all the other brands.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Features of phone
on October 5, 2026
Posted by: TeamHarvey
[This review was collected as part of a promotion.] I love all the new features it's the best phone I've gotten yet still getting used to all it has to offer
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not reliable like my S21
on October 5, 2026
Posted by: Scottso52
[This review was collected as part of a promotion.] Much slower than the S21. Always seemingly out of cell range. Never had that with my S21. More expensive, less reliable. Shame.
Value
2
Response from Samsung USBy R&R Team, October 6, 2026
Hi Scottso52, thank you for your feedback on your Samsung Galaxy S26. We know it can be disappointing when you have a new device that is not aligning to your expectations. We have provided links to resources to help you maximize the speed of your device at your convenience. We have also provided links to resources to help you with the connection of your device to your carrier. Lastly, we have provided a link to the Samsung Support Team to offer additional assistance if you believe your device is not functioning as intended. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Much better than my previous Galaxy
on October 5, 2026
Posted by: Gregg2
[This review was collected as part of a promotion.] My previous phone was needing a replacement. I chose to find a Samsung phone because I prefer Android and Samsung is one of the best.
I am very satisfied with my S26. The camera is great and it's faster than my computer. The display is bright and sharp. I would recommend this phone to anyone.
Value
5
Written by a customer while visiting Samsung US