Customer reviews from Samsung US
Samsung - Galaxy S26 256GB - Black (Verizon)
Average customer rating
4.7 out of 5
4.7
(1,083 Reviews)
Open Ratings Snapshot
Rating breakdown 1,083 reviews
5 Stars
861
4 Stars
167
3 Stars
39
2 Stars
10
1 Star
6
78%of customers recommend this product. 
(
7 out of 9
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S26 256GB - Black (Verizon)
Customer Rating
3 out of 5
3
It is o.k.
on June 6, 2026
Posted by: Customer
[This review was collected as part of a promotion.] The phone is o.k. There is nothing special about it.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, June 8, 2026
Hi Customer, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S26 with us. We understand how important it is to feel that your new device is exciting to use every day, and that there are so many features that you find helpful in your life. We have provided links to resources to help you discover additional features and integrate them in to your usage, align the settings to your preferences, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love the new phone
on June 16, 2026
Posted by: Willyd87
[This review was collected as part of a promotion.] Just got the 26 and I couldn't be happier there are just new things everywhere little things as you explore I highly recommend
Value
5 out of 5
5
Response from Samsung USBy R&R Team, June 17, 2026
Hi there Willyd87, thank you for sharing your thoughts about your Samsung Galaxy S26 with us. We are so happy to hear that you are loving your new device, and that you are having such an enjoyable time exploring the full capabilities. We have provided a link to the full manual to assist you with your exploration, and aligning the settings to your preferences. We have also provided a link to the Samsung Support Team to assist you if any questions come up along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love my S26. Faster, better camera, and sharper.
on June 22, 2026
Posted by: SkyPilot715
[This review was collected as part of a promotion.] I have used my new Samsung S26 for over 3 months now. I really love it and I am glad I upgraded when I did. The most noticeable differences are it is much faster and the screen and camera is a lot sharper and clearer. There is no lag when I am scrolling or switch between App, etc. The settings are organized well and I can easily find what I am looking for. Support for WiFi 7 is also very beneficial.
Samsung has drastically improved the sound quality over my old phone. I can hear calls, notifications, and music and videos are clear and sharp. I am older with some hearing loss, so that is very beneficial for me. The camera photo and video quality is excellent, so I hardly use my DSLR anymore. I can get great photos and videos, even in low light, with sharp, clear details. The S26 has added many functions that allow me to really unleash my creative side.
I especially like the Galaxy AI and how I can make my daily tasks much simpler and easier for me, saving time and frustration. My photos come out a lot brighter and enhanced to look more professional. I don't have to worry about missing the perfect shot or video.
Overall, I couldn't be happier with my Samsung Galaxy S26. This is a beautiful phone and lived up to everything that I expected. I would highly recommend the S26 and feel it would make a great gift for anyone special.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, June 25, 2026
Hey SkyPilot715, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S26. We are thrilled to hear that you are finding this device to be so amazing for a large range of daily tasks, and that it has all of the updates you could possibly want for your usage. Please, don't hesitate to reach out to us again in the future if you have questions, or want to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Samsung S26
on June 29, 2026
Posted by: CLC2025
[This review was collected as part of a promotion.] I have to reset my phone all the time when I hit a dead zone it doesn't automatically come back up I have to reboot the phone its bad about dropping calls
Value
2 out of 5
2
Response from Samsung USBy R&R Team, June 30, 2026
Hey CLC2025, thank you for your feedback on your Samsung Galaxy S26. We know how important your phone calls are to you every day, and needing the reliable connection .We have provided links to troubleshooting guides to help you with this experience at your convenience. We have also provided a link to the Samsung Support Team to offer additional assistance if this experience continues, or you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This phone is amazing!
on June 30, 2026
Posted by: Spendinfrenzy
[This review was collected as part of a promotion.] I love my phone I love galaxy ai. I love creating pictures with it taking videos and the phone itself is easy to navigate.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
AMAZING VIDEOS
on July 3, 2026
Posted by: Lifeseasierwithsamsung
[This review was collected as part of a promotion.] I love the camera on my new Samsung s26. I went to a concert and when I was recording it made it seem like I had way closer seats. The galaxy ai teaches me about all the new features on my phone. It does all kinds of handy things I would have never thought about
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
worthy companion
on March 6, 2026
Posted by: SidebySide
[This review was collected as part of a promotion.] Needing to upgrade, I find S26 an adequate successor. Serves its purpose in terms of reliability and performance. S21 lasted me five years, and I suspect the S26 will assist me nobly for the next seven.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Thoughts so far
on March 6, 2026
Posted by: Pattypankake
[This review was collected as part of a promotion.] Still a nice and simple design, now with better features. What's there not to like? Can't wait to discover more!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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