Customer reviews from Samsung US
Samsung - Galaxy S26 256GB - Black (Verizon)
Average customer rating
4.7
(793 Reviews)
Rating breakdown 793 reviews
5 Stars
637
4 Stars
121
3 Stars
25
2 Stars
8
1 Star
2
100%of customers recommend this product.
(
6 out of
6)
Customer Reviews for Samsung - Galaxy S26 256GB - Black (Verizon)
Customer Rating
3
S25 vs s26
on March 30, 2026
Posted by: ValenF
[This review was collected as part of a promotion.] The phone is reqlly great but i changed my s25 for this one and there really isn't a big difference between the two phones, its still a really good phone but i was expecting something a bit better that's all
Value
3
Response from Samsung USBy R&R Team, March 31, 2026
Hi ValenF, thank you for sharing your feedback on your Samsung Galaxy S26. We know how disappointing it can be when you have a new device that is not meeting your expectations. We have provided a link to the complete manual for your device to help you maximize your experience with your device, and discover the enhancements and changes that have been made to your device. We have also shared a link to the Samsung Support Team to assist you any time you have questions during your usage of your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
3
No new features/ technology, just a $$$$ tag.
on March 30, 2026
Posted by: Tintin
[This review was collected as part of a promotion.] When the flagship galaxy S series was introduced, it had some awesome features at that time. Year after that came S2 with more features and technology and this continued until S6 edge. After that, Samsung just does not believe in going beyond the expectation and coming up with new features/ technologies anymore that truly makes a smartphone smart. When I say features/ technology, I mean video pauses when you don't look at the phone, edge where you can read message vertically, gesture control, and much more (I don't recall the rest as a lot of time that passed and those features went out of my memory) that had been in the versions S6 and below. Now it's just a phone that's an exact same copy of the previous version. The only thing changed is the price. It gotten more expensive with nothing to show for why the price tag is so high.
Value
3
Response from Samsung USBy R&R Team, March 31, 2026
Hi there Tintin, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 with us. We know how disappointing it can be to feel that features have been removed from your device that have not been replaced by new features. As we evolve in technology we are moving more towards ways to leverage Galaxy AI to streamline many processes, and enhance the experience for our customers through this technology. We have provided a link to the complete manual for your device to help you discover the new features that have been added, and best align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
This product is nice. It jus needs more updates.
on March 30, 2026
Posted by: DREAMFOREVER
[This review was collected as part of a promotion.] It needs more updated features. It is a good phone though.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
This product is easy to use
on March 31, 2026
Posted by: MusicLover
[This review was collected as part of a promotion.] I use the cellphone for reading emails & listening to music.
I watch movies & TV shows on the cellphone.
I watch movies & TV shows on the cellphone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
New phone
on April 5, 2026
Posted by: Elle78
[This review was collected as part of a promotion.] The touch screen is seamless. The movement is soft. The storage space is bigger and can hold more pictures, video and documents. It's an improvement. I still think that a stylus would be a great addition.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
So far so good
on April 5, 2026
Posted by: CatGamer
[This review was collected as part of a promotion.] My last phone the S22 finally died so decided to get the S26. So far it's great! Very intuitive handling with Galaxy AI!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung Galaxy 26
on April 7, 2026
Posted by: Pball50
[This review was collected as part of a promotion.] This product has more features than you could expect. It may take me awhile to figure it amok out, but the phone and it's Galaxy AI are easy to use once you try the various features.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Bad or good
on April 7, 2026
Posted by: Leyley
[This review was collected as part of a promotion.] I really dont like that you can't use samsung messages. I do like the camera. some of features I dont like.
Value
3
Response from Samsung USBy R&R Team, April 8, 2026
Hi Leyley, thank you for sharing your experience of your Samsung Galaxy S26 with us. We are pleased to hear that you are enjoying the camera of your new device. We have provided a link to the complete manual for your device to help you adjust the messaging settings to better align to your preferences, as well as discover the full capabilities and align the device to your usage. We have also shared a link to the Samsung Support Team to assist you any time you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US