Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 1TB - Black (Verizon)
Average customer rating
4.8
(13,501 Reviews)
Rating breakdown 13,501 reviews
5 Stars
11,784
4 Stars
1,367
3 Stars
209
2 Stars
56
1 Star
85
65%of customers recommend this product.
(
93 out of
144)
Customer Reviews for Samsung - Galaxy S26 Ultra 1TB - Black (Verizon)
Customer Rating
1
Don't buy!
on April 4, 2026
Posted by: Jc112
My phone will not charge above 70% and android auto will not work, have contacted support to help they don't have a solution. This phone is very expensive don't waste your money!
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, April 6, 2026
Hi there Jc112, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We understand how frustrating it is when you have a new device that is not operating as intended or expected. We have provided a link to a troubleshooting guide to help you with the charging of your device. For the experience you mention with Android Auto beginning with One UI 7.0 a setting with the USB connection has been in place that may be restricting or blocking the connection with your car. We recommend adjust the settings for this in your settings app with the following path Settings > Security and privacy > More security settings > Block USB connections while locked (Default: On). We have also provided a link to the Samsung Support Team and your warranty information to assist you further if this experience continues. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Samsung Support
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Samsung Community
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Facebook
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Samsung Warranty
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Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
This phone is amazing
on April 4, 2026
Posted by: Hensley101
[This review was collected as part of a promotion.] The ultras are all amazing phones the features and much more
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love the next gen cutting edge flagship device
on April 4, 2026
Posted by: Spragie
[This review was collected as part of a promotion.] Samsung continuously delivers the greatest features and devices flawlessly. The privacy screen blows my mind and work exactly as you should expect. I prefer the improved spen size and sleakness, the tiny nub isn't the annoyance I read it would be. The back and frame feel a lot more solid than my s24 ultra. The camera zoom stabilization is absolutely insane. Pictures taken of the moon look like they're taken from an actual telescope. The buttons on the side seem more firm and responsive than previous generations. Gemini Galaxy AI even seems better and more responsive. I love these phones and will continue getting the latest ones as they come out for as long as I can keep up with them.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S26 Ultra
on April 4, 2026
Posted by: amarti
[This review was collected as part of a promotion.] I am just getting to know my new phone, but so far I love it. The Galaxy AI feature is a great addition, and I am loving the extra long battery life. I am excited to use the great camera.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on April 4, 2026
Posted by: Spenny098
[This review was collected as part of a promotion.] I've always been a galaxy lover have only owned Galaxy series phones and this phone is incredible. I love the AI photo editing. There is so much to learn and do with this phone it's definitely one of the best.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
So far, so good
on April 4, 2026
Posted by: BowDown
[This review was collected as part of a promotion.] I've been a Galaxy guy since the S9. The S26 Ultra is a decent upgrade over my previous phone, the S23 Ultra. From the screen to the Galaxy AI. Everything seems to be an upgrade.
Streaming on it is flawless. I'm impressed with the camera for taking photos and videos, recently went to a circus and the omages were great. Love the audio eraser feature in the gallery. The new AI, Perplexity is interesting.
It's like Samsung pack in tons of surprises hidden throughout their devices.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
No different then 25 ultra, just a few features
on April 4, 2026
Posted by: JJJJJJJJJJJJ
[This review was collected as part of a promotion.] The software update could have made the difference between the 25 or the 26
Value
3
Response from Samsung USBy R&R Team, April 6, 2026
Hello JJJJJJJJJJJJ, thank you for your feedback on your Samsung Galaxy S26 Ultra. We completely understand how disappointing it can be to feel that your new device has not been upgraded enough for your expectations. We have provided a link to the complete manual to help you fully discover the new features like the Privacy Display and horizontal lock, as well as the enhanced features of Galaxy AI. We have also shared a link to the Samsung Support Team for your convenience if you have questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4
It's great, I guess
on April 4, 2026
Posted by: Nickname
[This review was collected as part of a promotion.] I’ll admit, I am not a tech guru - so far it just doesn’t feel dramatically different from my S23 Ultra. The one thing I can’t deny is the camera. It’s absolutely unbeatable, and the clarity is fantastic. The rest is on me for not taking the time to learn the features, including the Galaxy AI. My suggestion: totally buy the S26 Ultra, but don't sell this piece of magnificense by not accessing all it has to offrt.
Value
4
Written by a customer while visiting Samsung US