Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 1TB - Black (Verizon)
Average customer rating
4.8
(13,431 Reviews)
Rating breakdown 13,431 reviews
5 Stars
11,724
4 Stars
1,357
3 Stars
209
2 Stars
56
1 Star
85
65%of customers recommend this product.
(
93 out of
143)
Customer Reviews for Samsung - Galaxy S26 Ultra 1TB - Black (Verizon)
Customer Rating
3
It's a No for me
on April 20, 2026
Posted by: ishametoo
[This review was collected as part of a promotion.] I use my phone for personal and work. I have already had many issues with this phone that I havent had with any other galaxy. I hav sound issues, camera issues & mic issues. Mic - when I send a voice note the speaker goes in and out, it cuts out parts of the voice notes and noone can hear me. Sound - while talking to others it goes in and out to where I cant hear them. I have to ask them to repeat what they were saying several times. When I am playing music the sound is also low. Camera - sometimes when opening the camera its off focus almost like its super zoomed in but its actually not. Also, one night when charging the phone the screen became pixelated & green. I just havent had any issues with any galaxy devices. I forgot to mention the notification bar. At times when I pull it down I can only see settings, not text messages that just came through or anything. I used to be able to pull down the notification bar while on the phone and end my call. It cant do that either. This phone is so frustrating. I called in support, they reset some things remotely and that made it worse! All my settings were reset, even sounds. I noticed my blocked calls and texts were also empty
I had a ton of numbers blocked. Overall, it beautiful but soooo challenging. I dont like it. I also miss the green color I had before in the S24 Ultra. Bring it back!!!
I had a ton of numbers blocked. Overall, it beautiful but soooo challenging. I dont like it. I also miss the green color I had before in the S24 Ultra. Bring it back!!!
Value
3
Response from Samsung USBy R&R Team, April 21, 2026
Hello Ishametoo, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We completely understand how frustrating it is when your device is not operating as intended or expected, and causing interruption for your work needs. We have provided links to resources to help you with the audio you mention causing frustration, and with your camera features. We have also provided a link to an article to help you with the notifications not coming through to your device. We have lastly provided a link to the Samsung Support Team to assist you further with the lost data you mention. We appreciate you being a Samsung customer. -Elizabeth
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Microphone issues with Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001249/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Apps on Samsung phone or tablet are not sending notifications
https://www.samsung.com/us/support/troubleshoot/TSG10001486/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Microphone issues with Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001249/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Apps on Samsung phone or tablet are not sending notifications
https://www.samsung.com/us/support/troubleshoot/TSG10001486/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
This device has much improved features than S22+
on April 20, 2026
Posted by: TarotLady823
[This review was collected as part of a promotion.] I love the AI features included with this device. I'm a small business owner/social media digital creator, compared to the S22+ the features on the S26 ultra help make my day easier. Really enjoying the upgrade from S22+ to the S26 ultra!!!
Value
5
Response from Samsung USBy R&R Team, April 21, 2026
Hi there TarotLady823, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are ecstatic to hear that you are finding this device such an amazing companion to your content creation and business ownership. We have provided a link to the Samsung Support Team for your convenience. These experts can work with you directly if you ever have questions about your new device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on April 20, 2026
Posted by: Bj1413
[This review was collected as part of a promotion.] All the features are great. Camera is an upgrade from the 25 model. Ai is helpful in my daily routine. Battery lasts much longer. All in all a great device.
Value
5
Response from Samsung USBy R&R Team, April 21, 2026
Hi there Bj1413, thank you for your feedback on your Samsung Galaxy S26 Ultra. We are so pleased to hear that you are finding this a nice upgrade from your previous device, and that you are enjoying the enhanced battery life of your device. We have provided a link to the complete manual to help you best align the enhanced capabilities of your device to your preferences. We have also shared a link to the Samsung Support Team to assist you further if any questions arise during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Samsung Community
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone. I use AI almost everyday use.
on April 20, 2026
Posted by: LoveSamsung
[This review was collected as part of a promotion.] I use to take pictures / look up items within the picture. I also use ai to help write emails.
Value
5
Response from Samsung USBy R&R Team, April 21, 2026
Hey there LoveSamsung, thank you for sharing your feedback on your Samsung Galaxy S26 Ultra. We are so happy to hear that you are pleased with the usage of your device to capture amazing photos and videos, and that you are able to write your correspondence more easily with Galaxy AI. Please, reach out to us again in the future if you have questions, or want to provide further feedback on your Samsung products. Thank you for b eing a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5
This phone is a machine .
on April 20, 2026
Posted by: Eldone
[This review was collected as part of a promotion.] The AI is excellent; you can edit your images with ease, ask it anything, and it is intuitive enough to provide the answers you need. I love the battery—it has excellent longevity and doesn't heat up while charging. For gaming, the processor ensures performance remains very fluid and the device stays cool; it feels like having a mini-cinema in your hands. Videos look excellent. Considering it packs all that technology, it is remarkably lightweight. I have always chosen Samsung because their technology prioritizes intuitiveness and readily adopts new innovations—such as the privacy features that allow me to feel more comfortable using my phone in public.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I really love everything on this phone.
on April 20, 2026
Posted by: Callmebaby
[This review was collected as part of a promotion.] I use my s26 ultra for everything. I like the new features such as the privacy setting and AI.
Value
5
Response from Samsung USBy R&R Team, April 21, 2026
Hello there, thank you for your feedback on your Samsung Galaxy S26 Ultra. We are thrilled to hear that you are loving this device for all of your daily needs. We have provided a link to the Samsung Support Team for your convenience. They can assist you if any questions arise as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
This phone has great picture and sound
on April 20, 2026
Posted by: Calldot041966
[This review was collected as part of a promotion.] The "Galaxy AI" is predictive to what you want to do". This make your task easier and your day brighter.
The phone comes with 512 GB memory. This is great for gaming, and pictures and their modifications. The stylus comes in handy to for memos, pictures, lists, and magnification.
The phone comes with 512 GB memory. This is great for gaming, and pictures and their modifications. The stylus comes in handy to for memos, pictures, lists, and magnification.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fast, Great battery Life
on April 20, 2026
Posted by: SamsungForLife
[This review was collected as part of a promotion.] I’ve been using the Samsung Galaxy S26 Ultra for a while now, and honestly… this thing feels less like a phone and more like a personal assistant that just happens to fit in my pocket.
First off, the speed is ridiculous. Everything just moves. Apps open instantly, switching between tasks is seamless, and it never feels like it’s trying to keep up with me. It’s like the phone is already one step ahead, waiting for me to catch up.
Battery life? That’s been one of the biggest wins. I’m not babysitting a charger anymore. I can go all day—heavy use, calls, scrolling, work stuff—and still have juice left at night. That kind of freedom is underrated until you have it.
Now let’s talk about the real showstopper: Galaxy AI. This is where things start to feel a little futuristic. Whether it’s helping rewrite messages, summarizing content, or just making everyday tasks faster and smoother, it genuinely saves time. It’s not one of those gimmicks you try once and forget about—it actually becomes part of how you use the phone.
Overall, the S26 Ultra just feels polished. Fast, reliable, smart, and built for people who expect their tech to keep up with them. It doesn’t get in your way—it just quietly makes everything easier.
If you’re looking for a phone that works as hard as you do… this one’s tough to beat.
Value
5
Written by a customer while visiting Samsung US