Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 1TB - Black (Verizon)
Average customer rating
4.8
(13,430 Reviews)
Rating breakdown 13,430 reviews
5 Stars
11,723
4 Stars
1,357
3 Stars
209
2 Stars
56
1 Star
85
65%of customers recommend this product.
(
92 out of
142)
Customer Reviews for Samsung - Galaxy S26 Ultra 1TB - Black (Verizon)
Customer Rating
5
Best phone yet
on April 22, 2026
Posted by: Samsunglover
[This review was collected as part of a promotion.] Galaxy AI had been beneficial in streamlining my daily tasks.
When using this phone I play, games, videos, and surfing the web. It doesn't slow down at all and stays relatively cool the whole time.
The privacy screen being built into the phone is such an amazing thing that I hope stays for a while.
When using this phone I play, games, videos, and surfing the web. It doesn't slow down at all and stays relatively cool the whole time.
The privacy screen being built into the phone is such an amazing thing that I hope stays for a while.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Ultras just keep getting better....
on April 22, 2026
Posted by: Badcowboy525
[This review was collected as part of a promotion.] The 26Ultra continues the steady improvements of the previous Ultras. From battery life to new features and yet and even better screen this phone is the best on the market!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Ultra 26 what a great upgrade
on April 22, 2026
Posted by: Sparky
[This review was collected as part of a promotion.] It's awesome. I like it better than my ultra 23. I am really happy with my choice on upgrading.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
New better galaxy s26 ultra
on April 22, 2026
Posted by: Lover1
[This review was collected as part of a promotion.] I use my phone on a daily basis. I enjoy how fast everything loads so much quicker. The AI feature help me in my work completion.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
No Complaints, But Nothing That Blows Me Away
on April 22, 2026
Posted by: GIJoel749
[This review was collected as part of a promotion.] I upgraded to this phone from an S23 Ultra and, while I don't regret it, there's nothing that really stands out to me as a huge improvement to my daily use. I'm not someone who games on mobile or worries about specs much, so I'm not the right person to ask about those types of things. The new changes that I do notice are either minor or too niche to move the needle much. With all that said, I don't have any complaints about the phone and do find it to be a small upgrade over the S23 Ultra. As a bit of a tech rube, I'm sure this phone is better than I have expressed.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Display issue, when switching the screen!
on April 22, 2026
Posted by: Mohsin
from Richmond, TX
I bought S26 Ultra 512GB. I faced issue with the screen. It was very spontaneous, for a fraction of second and the disappear, that's why I couldn't take screenshot or make video, but I am adding an image downloaded from internet to show you how I appeared to me.
I kept the phone for around a month and I faced this issue 4, 5 time when I tried to open an application, or an image from the gallery or anytime when screen was switching from one to another. Other than that, it was a bit slow in performance, which I wasn't expecting from a brand new flagship phone.
I am a fan of Galaxy Phones Ultra, so I assume that my device was faulty. Anyway, I returned that device and asked for a replacement with another device of same Model.
Thanks,
I kept the phone for around a month and I faced this issue 4, 5 time when I tried to open an application, or an image from the gallery or anytime when screen was switching from one to another. Other than that, it was a bit slow in performance, which I wasn't expecting from a brand new flagship phone.
I am a fan of Galaxy Phones Ultra, so I assume that my device was faulty. Anyway, I returned that device and asked for a replacement with another device of same Model.
Thanks,
Features
4
Performance
3
Design
4
Value
3
Response from Samsung USBy R&R Team, April 23, 2026
Hello Mohsin, thank you for sharing your experience of your Samsung Galaxy S26 Ultra. We completely understand how frustrating it is when your device is not operating as intended. We have provided links to resources to help you maximize the speed and responsiveness of your display. We have also provided a link to the Samsung Support Team to assist you further with any questions you may have about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The greatest AI phone on the market
on April 22, 2026
Posted by: Simplekatsoda
[This review was collected as part of a promotion.] I have been a long time fan of Galaxy AI, since my initial taste of it with my S24 Ultra I could not resist the upgrade to the S26 Ultra phone and am I ever grateful I did. This phone stands out against the competition and provides exceptional AI services and editing via the Samsung Galaxy AI universe.
I encourage all AI enthusiasts to seriously consider making the Samsung S26 part of your tech.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the phone and it works great.
on April 22, 2026
Posted by: Nickjs
[This review was collected as part of a promotion.] This phone works excellent was a great upgrade from my s24 ultra, the battery is a lot better, the display is amazing especially the privacy display and I don't need the glass that ruins the display quality anymore. The Galaxy Ai features are great they are similar to the s24 ultra but it has a few great upgrades that I use almost daily, it's overall an amazing device and worth the upgrade.
Value
5
Written by a customer while visiting Samsung US