Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 1TB - Black (Verizon)
Average customer rating
4.8
(13,410 Reviews)
Rating breakdown 13,410 reviews
5 Stars
11,710
4 Stars
1,353
3 Stars
208
2 Stars
55
1 Star
84
65%of customers recommend this product.
(
92 out of
142)
Customer Reviews for Samsung - Galaxy S26 Ultra 1TB - Black (Verizon)
Customer Rating
4
Battery life improved over predecessor
on May 2, 2026
Posted by: Katmeatinoohio
[This review was collected as part of a promotion.] I use the new Samsung S26 Ultra primarily for my business and I am so impressed by the improved battery life over the S25U. This is a beast of a phone that feels and performs much like what you would expect from the best phone in the world. I am particularly impressed by the AI features of this phone, including the ability to dictate text.
Value
4
Response from Samsung USBy R&R Team, May 7, 2026
Hi Katmeatinoohio, we are grateful for your feedback on your Samsung Galaxy S26 Ultra. We are happy to hear that the enhanced battery life of your device has been a great feature for your business needs, and that Galaxy AI has also been a great value for your needs. We have shared a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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https://smsng.us/X-Messages
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3
My texting app does not work with this phone.
on May 2, 2026
Posted by: 26Ultra
[This review was collected as part of a promotion.] Galaxy AI is ok, could be better.
Like the new phone but my handcent messaging app does not work like it did with the 23 ultra.
Camera is amazing.
Screen graphics are awesome
Screen doesn't rotate to landscape mode when switching.....
Samsung downloaded, without asking if I wanted it, a 3 gigabyte file for languages, unnecessary waste of phone space. Let me choose languages I want.
Overall satisfied
Like the new phone but my handcent messaging app does not work like it did with the 23 ultra.
Camera is amazing.
Screen graphics are awesome
Screen doesn't rotate to landscape mode when switching.....
Samsung downloaded, without asking if I wanted it, a 3 gigabyte file for languages, unnecessary waste of phone space. Let me choose languages I want.
Overall satisfied
Value
3
Response from Samsung USBy R&R Team, May 4, 2026
Hello there, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We understand that upgrading to a new device can come with a bit of a learning curve, and needing specific apps every day. We have provided a link to an article to help you troubleshoot the app not operating with your device as intended. We have also shared a link to an article to help you with the usage of Galaxy AI. We haev also shared a link to the complete manual for your device to assist you with additional features, alignment of the settings, and disabling any features you may not have interest in using every day. Lastly, we have provided a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product is great I'm enjoying every second i
on May 2, 2026
Posted by: Sandyboo
[This review was collected as part of a promotion.] Ai is awesome love, love using ai my grand children love making ai videos I'm so loving it very awesome 👌
Value
5
Response from Samsung USBy R&R Team, May 7, 2026
Hey Sandyboo, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We are so happy to hear that you are loving the usage of Galaxy AI, and playing with your grandchildren. We hope you'll reach out to us again in the future any time you have questions, or want to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
4
Great all around ecperience
on May 2, 2026
Posted by: Doug
Camera very good and sharp
Phone. It is accurate to the point,fast
Variety of services hands on all around
Service itself precise to the point
Overall just as an i phone excellence
Phone. It is accurate to the point,fast
Variety of services hands on all around
Service itself precise to the point
Overall just as an i phone excellence
Response from Samsung USBy R&R Team, May 8, 2026
Hey there Doug, thank you for taking time out of your day to share your feedback on your Samsung Galaxy S26 Ultra. We are so happy to hear that you are pleased with your new device, and that you are finding it reliable and helpful to you every day. We have provided links to resources to help you with additional capabilities you may want to use, align the settings to your needs, and answer any questions you may have during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on May 2, 2026
Posted by: Wamzli
[This review was collected as part of a promotion.] I use my device (Galaxy s26 Ultra) for video streaming, photography and work. I love the camera set up on this phone and photography is my main hobby and I only use my phone to take all of my photos so having a phone with Great camera sensors and features is a absolute must for me and this phone nails all of it perfectly! The anti glare 2000 nits of screen brightness is a life saver for taking photos on those bright sunny afternoons and the privacy display is also great for doing photo edits that you don't want others to see, the privacy photo albums is great for those pictures you want to keep hidden. The photos I have attached to this post are photos that I have personally taken and edited all on the s26 ultra.
Value
5
Response from Samsung USBy R&R Team, May 7, 2026
Hi Wamzli, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We couldn't be happier to hear that you are so pleased with the amazing features of your new device, that you are loving your streaming, photography, and other uses for your device. We have shared a link to the Samsung Support Team for your convenience. These experts can assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
4
Great Phone
on May 2, 2026
Posted by: PottMatter
[This review was collected as part of a promotion.] Absolutely love this phone. I have had the S20 and S23 and this is a great upgrade to the series. Camera is great, the display is wonderful. Ai features help with tasks when using the phone. I also use the phone for gaming and the performance is top notch. Only downside to the phone is the S-pen is no longer bluetooth. I highly recommend this phone if you are looking to upgrade.
Value
4
Response from Samsung USBy R&R Team, May 7, 2026
Hey there PottMatter, thank you for your feedback on your Samsung Galaxy S26 Ultra. We love hearing how much you love this device. We have provided a link to an article to help you with the redesigned S Pen features you can use with your new device. We have also provided a link to the complete manual to help you with the hand gestures and voice commands you can use with your camera. Lastly, we have provided a link to the Samsung Support Team to assist you if you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4
I like privacy feature but not sure about the rest
on May 1, 2026
Posted by: AMwow99
[This review was collected as part of a promotion.] Honestly the S26 Ultra feels like a really solid phone but the only thing that really stands out is the privacy feature it actually feels useful in real life and something you notice every day everything else is good like really good it is fast smooth the camera is reliable but nothing really gives that wow feeling the AI stuff is there but kind of whatever and you are not sure how much you will even use it and even the screen feels a little different because of the privacy thing so you are not fully sold on it overall it just feels like a premium phone that does everything right but is not that exciting beyond that one feature
Value
4
Response from Samsung USBy R&R Team, May 8, 2026
Hi there AMwow99, thank you for your feedback on your Samsung Galaxy S26 Ultra. We are pleased to hear that you are happy with the usage of the new Privacy Display on your devce. We have provided a link to an article to help you with the full capabilities of Galaxy AI for the best possible experience. We have also shared a link to the complete manual and the Samsung Support Team to help you fully discover and align your devie to your preferences, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product is great
on May 1, 2026
Posted by: MrRice
[This review was collected as part of a promotion.] This new product is wonderful. It contains more apps and latest features in can even imagine. Apps like samsung TV and many more makes this product unique with Ai advanced functionality
Value
5
Response from Samsung USBy R&R Team, May 8, 2026
Hi MrRice, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We love hearing how wonderful you are finding this new device, and that you are finding the features of Galaxy AI helpful to you every day. We have shared a link to the Samsung Support Team for your convenience. These experts can assist you if any questions come up as you continue using your phone. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US