Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 1TB - Black (Verizon)
Average customer rating
4.8
(13,403 Reviews)
Rating breakdown 13,403 reviews
5 Stars
11,703
4 Stars
1,353
3 Stars
208
2 Stars
55
1 Star
84
65%of customers recommend this product.
(
92 out of
142)
Customer Reviews for Samsung - Galaxy S26 Ultra 1TB - Black (Verizon)
Customer Rating
1
Fingerprint sensor terrible and general performanc
on May 10, 2026
Posted by: MICHAEL
from Crofton, MD
The fingerprint sensor on the S26 Ultra is terrible. Only works about 10% of the time. I wish I did not buy this phone and stuck with my S21 Ultra. I really don't see any performance increases from my S21. As of now, this will probably be my last Samsung phone.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy R&R Team, May 11, 2026
Hello Michael, thank you for sharing your feedback on your Samsung Galaxy S26 Ultra. We know how distressing it can be when your device is not meeting your expectations in functionality. We have provided a link to a troubleshooting guide to help you with the fingerprint reader of your device. We have also provided links to resources to help you with the upgraded features of your device including Galaxy AI and your Privacy Display. We have lastly, provided a link to the Samsung Support Team to assist you if you continue to experience frustrations, or have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Not as great as the hype...
on May 10, 2026
Posted by: 1971Chevelle
I 'upgraded' from the S24 Ultra, and I actually would prefer to have the S24 back. This phone is not as strong - you can literally get the body to twist in your hands. The S24 body was much stronger, but you still have to pay the same price for a phone that is not as strong.
The battery life seems to be about the same - no improvement over the S24.
I personally am not seeing any difference in the cameras. The S26 Ultra might be a little sharper, but not a lot.
Samsung's decision to drop Samsung Messages has left us with the garbage known as Google Messages. Google just doesn't get it. They are HORRIBLE at interface design. We FINALLY got a trash can, but it is inferior to the Samsung version. You can only move an ENTIRE conversation into the trash. If you only want to delete part of a conversation, then it is permanently deleted - no retrieving it from the trash if you happen to need it. Then when you do delete part of a conversation, there are multiple lines in the app that say "RCS chat with (contact)" followed by the date and time of that message. So STUPID. Google's design team needs to start paying attention to how other companies do it and correct their massive mistakes.
Qi wireless charging is also not as consistent on the S26. Due to the MASSIVE camera array, it makes it more difficult to get the phone into the correct position on the charging pad.
As for the display, the S24 just looks better with the sharp corners. The rounded corners on the S26 do not add anything to the experience at all. Both display have the same resolution and brightness, so unless you NEED the privacy feature, it is not an upgrade.
The speed of the S26 is up a little bit from the S24, but it is not that much faster. Booting up is where I see the most improvement, but other than that, the S24 performs just fine.
Overall I am not that impressed. The only plus is that I got enough in trade for my S24 that I paid less than half price for this one. I think that these manufacturers need to stop feeling the need to release new phones EVERY SINGLE year, and start focusing on making ACTUAL improvements. No one needs a new phone every year - it is just beyond wasteful.
Features
3
Performance
3
Design
2
Value
2
Response from Samsung USBy R&R Team, May 11, 2026
Hi there 1971Chevelle, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We know how important it is to feel that you've upgraded to a new device that is exciting to use every day, and that you are feel has been upgraded. We have provided links to resources to help you maximize your experience with Galaxy AI, the new Privacy Display, camera features, and additional changes that have been made to your device. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Very good phone after being spoiled with the S22 U
on May 10, 2026
Posted by: StopwiththeAIgarbage
[This review was collected as part of a promotion.] So far this phone has been a fantastic replacement for the S22 Ultra that I had. I loved that phone and this phone is doing a great job in replacing it. The pictures and videos are fantastic. Though the night time photos seem to be over exposed as they are much brighter than what the eye is seeing. The battery holds up all day even with heavy use. The removal of thr Bluetooth pen is frustrating. And the Galaxy AI is not for me and I have it turned off as much as I can. We do not need to have AI thrown at us for every aspect of our lives. Please stop pushing it so much as many of us still want to use our own intelligence.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S26 ultra
on May 10, 2026
Posted by: Spfgalaxyboy
[This review was collected as part of a promotion.] Galaxy Ai wrecks apples. I've been on the galaxy train since the galaxy s3 and lemme tell you its worth the upgrade every time.
Value
5
Response from Samsung USBy R&R Team, May 11, 2026
Hey Spfgalaxyboy, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We couldn't be happier to hear that you are finding this device such a great asset to your life, and that you are so happy with your upgrade. We have provided a link to the complete manual for your device to help you best align the settings of your device to your preferences. We have also shared a link to the Samsung Support Team to assist you further if you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product has all the features I ever wanted
on May 10, 2026
Posted by: Snowygirl
[This review was collected as part of a promotion.] Work and home I use e this for music videos and photography
Value
5
Response from Samsung USBy R&R Team, May 11, 2026
Hi Snowygirl, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We are so happy to hear that you are pleased with the usage of your device for capturing amazing photos and videos. We have provided a link to the complete manual for your device to help you with additional capabilities that can enhance your usage like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on May 10, 2026
Posted by: Samsungshopper
[This review was collected as part of a promotion.] Galaxy AI has helped me discover and summarize several times
Value
5
Response from Samsung USBy R&R Team, May 11, 2026
Hello there Samsungshopper, thank you for sharing your feedback on your Samsung Galaxy S26 Ultra. We are so happy to hear that you are enjoying the usage of Galaxy AI to quickly summarize things for you, to help you streamline your day. We have provided a link to an article to help you with additional capabilities of Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on May 10, 2026
Posted by: IvanKo
[This review was collected as part of a promotion.] Great phone with Great functions that helps me to make my business. Thank you samsung
Value
5
Response from Samsung USBy R&R Team, May 11, 2026
Hey there IvanKo, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We are so happy to hear that your new device has been such a value to your business needs every day. We have shared links to resources to help you maximize your experience, align the settings to your preferences, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The phone is fast has great features and way bette
on May 10, 2026
Posted by: Mine26
[This review was collected as part of a promotion.] I use my device for school and work and it's really fast and it's amazing
Value
5
Written by a customer while visiting Samsung US