Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 1TB - Black (Verizon)
Average customer rating
4.8 out of 5
4.8
(13,402 Reviews)
Open Ratings Snapshot
Rating breakdown 13,402 reviews
5 Stars
11,702
4 Stars
1,353
3 Stars
208
2 Stars
55
1 Star
84
65%of customers recommend this product. 
(
92 out of 142
)
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Customer Reviews for Samsung - Galaxy S26 Ultra 1TB - Black (Verizon)
Customer Rating
5 out of 5
5
S26 Ultra
on May 11, 2026
Posted by: RADD
Just got the S26 Ultra last week, and it's a beast of a phone, it's lightning fast, love the privacy display, everything on this phone is awesome.
Response from Samsung USBy R&R Team, May 11, 2026
Hello Radd, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We love hearing how amazed you have been with your new device, and that it feels like it has amazing features, and can keep up with your usage needs. We have provided links to the complete manual and the Samsung Support Team to assist you with additional exploration and discovery of your new device, as well as answering any questions you may have during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great product
on May 11, 2026
Posted by: Natedoggie
[This review was collected as part of a promotion.] Basically use every feature on the phone and it works excellent.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 11, 2026
Hey Natedoggie, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We are thrilled to hear how much you are loving your new device, and that you are successfully integrating the amazing features in to your usage. We have provided a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Really impressed with this phone so far.
on May 11, 2026
Posted by: Braveknightt9
[This review was collected as part of a promotion.] This phone is amazing love the features, the display looks amazing, I love the S pen and the privacy display is a bonus.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 11, 2026
Hey Braveknightt9, we appreciate your feedback on your Samsung Galaxy S26 Ultra. We couldn't be happier to hear how much you are loving your new device, including the new Privacy Display, and S Pen. We have provided a link to an article to help you with the features of Galaxy AI on your device. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Poor features
on May 11, 2026
Posted by: Jcarterp
Worst phone ever. Poor cell tower reception, poor detail camera, poor car connection, poor help when typing, poor text adds ads to your texts, just a piece of poop.
Cell tower connection impossible indoors, camera detail on pictures is bad, you can type something wrong spelled and no prompt, ads are added to your texts taking key words from your texts, everything you get in the car your car play tells you to review your notifications and reset your map. The list goes on of the problems never before seen with a less expense phone. I would not recommend.
Response from Samsung USBy R&R Team, May 11, 2026
Hey Jcarterp, thank you for your feedback on your Samsung Galaxy S26 Ultra. We know how disappointing it can be when your device is not meeting your expectations or operating as intended. We have provided links to resources to help you troubleshoot the connection to your carrier, remove pop up ads, get the best possible photos and videos, and best align the settings to your preferences. We have also provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations, or have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best in the industry
on May 11, 2026
Posted by: LoloCommander
[This review was collected as part of a promotion.] Best phone I've ever had by far. It's super smooth and fluid, after a few months of use, there has not been any bugs or slowdowns.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 11, 2026
Hey LoloCommander, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are ecstatic to hear that you are finding this to be the best phone you've ever had, and that it is operating so perfectly for your needs. We have provided a link to the Samsung Support Team for your convenience. These experts can assist you if you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Loving my s26 ultra
on May 10, 2026
Posted by: Bhindgreeneyez
[This review was collected as part of a promotion.] As a longtime Galaxy user, I can honestly say the Samsung Galaxy S26 Ultra might be one of my favorite upgrades yet. The camera quality is amazing, the battery life easily keeps up with my day, and the performance feels incredibly smooth and fast. Samsung really stepped it up with this one—definitely happy with the upgrade 🔥📱 the galaxy AI is top tier.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 11, 2026
Hi there Bhindgreeneyez, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We love hearing how much you are loving the updated features and capabilities of your new device, and that the camera, battery, and speed of your device are such standout features. We have provided a link to the Samsung Support Team who can assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent product super comprehensive
on May 10, 2026
Posted by: Trizzshophone6
[This review was collected as part of a promotion.] I use my new Samsung S26 Ultra for everything in my personal life—watching TV series and movies, listening to music—and it has been wonderful. The battery life is excellent, even under heavy use. I also use it for work; I’m constantly making videos, and the Galaxy AI tools are impressive. It is undoubtedly a complete device. I also love the private screen technology; I used to be the one spending money on dark privacy screen protectors, but not anymore—now I have it all in one package. This is my first time using the Ultra series, and wow, it does not disappoint. 100% recommended.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 11, 2026
Hey Trizzshophone6, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We are thrilled to hear that your first experience with the Galaxy S Ultra device has not disappointed, and that you are loving all of the amazing features on your device, that you are loving your streaming, and that you are finding Galaxy AI helpful for your usage. We would love to hear from you again in the future any time you have questions, or wish to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This is a great phone!
on May 10, 2026
Posted by: Cnckurt
[This review was collected as part of a promotion.] This phone is truly amazing, it does everything I could want from a phone. The galaxy ai built into the phone is phenomenal. The phone truly works as a personal assistant. I love the features of the galaxy Ai sorting through my email and reminding me of plans I have made by adding them to my calender for me. I use the Google assistant feature quite often and it gives very informative information. The galaxy s26 ultra truly is the best phone I've ever had. :)
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 11, 2026
Hey Cnckurt, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We are so pleased to hear that you are so happy with the usage of your device, and that you are finding it helpful for keeping organized and productive during your day, and that Galaxy AI is such a useful addition to your device. We have provided a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
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