Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 1TB - Black (Verizon)
Average customer rating
4.8
(13,287 Reviews)
Rating breakdown 13,287 reviews
5 Stars
11,610
4 Stars
1,338
3 Stars
202
2 Stars
54
1 Star
83
65%of customers recommend this product.
(
90 out of
138)
Customer Reviews for Samsung - Galaxy S26 Ultra 1TB - Black (Verizon)
Customer Rating
2
Disappointing
on July 5, 2026
Posted by: Manuchehr
from Oakton, VA
I used the pen a few times, but the top of the pen is detached and unusable.
Response from Samsung USBy R&R Team, July 6, 2026
Hello there Manuchehr, thank you for sharing your feedback on your Samsung Galaxy S26 Ultra. We know how frustrating it is when your device is not meeting your expectations in functionality or durability. We have provided a link to the Samsung Support Team for your convenience. These experts can work with you to review any and all options to resolve this experience with your S Pen. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
This product has excellent picture quality.
on July 5, 2026
Posted by: BigSheezy
[This review was collected as part of a promotion.] I have yet to use the Galacy AI but I am intrigued on what it's capable of. The streaming of videos and games are immaculate with amazing video quality. The way everything is so easy-to-use is what keeps me going with Samsung galaxy. Everything is simple and ready/available when needed.
Value
5
Response from Samsung USBy R&R Team, July 10, 2026
Hey BigSheezy, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are pleased to hear that you are enjoying the usage of your device for your streaming, and finding the display pleasing to look at for prolonged periods of time. We have provided a link to an article to help you discover the capabilities of Galaxy AI and integrate them in to your usage. We have also provided a link to the Samsung Support Team to assist you if you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI experience
https://www.samsung.com/us/support/answer/ANS10010424/
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Galaxy S26 AI experience
https://www.samsung.com/us/support/answer/ANS10010424/
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Written by a customer while visiting Samsung US
Customer Rating
2
Spen camera
on July 6, 2026
Posted by: Bishop
from Phoenix az
I forgot to check if the pen took pictures. Had I known the function was removed, I would have stayed with the s23 ultra. Real bummer
Features
2
Performance
5
Design
4
Value
3
Response from Samsung USBy R&R Team, July 7, 2026
Hi there Bishop, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We know how disappointing it is when your new device does not have a specific feature you have used in the past. We have provided a link to the complete manual that highlights the hand gestures and voice commands you can use with the camera shutter. We have also provided a link to the Samsung Support Team to assist you further if you have any questions during usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Finally here but is it actually worth the upgrades
on July 7, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] Best features all colour Ai privacy camera features to the real battery gaming performance better photo full review tips and tricks best Android Smart phone Bluetooth s pen best of contest better back ground Gemini best zooming best display marques brownlee I like design such as criticism, comments,,news reporting, teaching, scholarship,and research Fair use is a use permitted copyright statue that might other wise be infringing Non-profit education al
Response from Samsung USBy R&R Team, July 8, 2026
Hello there, thank you for sharing your feedback on your Samsung Galaxy S26 Ultra. We ar ethrilled to hear that you are loving your new device, and that the camera, has been such a standout, as well as how immersive your gaming has felt. We have provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Sweet juicy phone
on July 9, 2026
Posted by: Davido
[This review was collected as part of a promotion.] Galaxy Ai s26 ultra is amazing I’m enjoying it at the moment
Value
5
Response from Samsung USBy R&R Team, July 10, 2026
Hey Davido, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We are so happy to hear how much you are enjoying the usage of your new device, and that you are finding Galaxy AI so amazing. We have provided links to resources to help you further discover the enhanced capabilities, align the settings to your preferences, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Love! Must have phone!!
on July 9, 2026
Posted by: MamaBear6
[This review was collected as part of a promotion.] I love everything about this phone. I've had the Galaxy S series for many many years!! This one is beyond my favorite. Super fast, exciting new smart features. (Makes me feel dumb sometimes :). The privacy screen is a great upgrade!! The phone is super fast, crystal clear, photos are amazing, as well as video quality. I'm learning new stuff about ot every single day! The Galaxy AI that's built in, is awesome, once you get use to it!!!
Value
5
Response from Samsung USBy R&R Team, July 10, 2026
Hey MamaBear6, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are thrilled to hear how much you love your new device, and that it has been helpful for a range of daily tasks with the addition of Galaxy AI. We have provided a link to the Samsung Support Team for your convenience. These experts can assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
Great Upgrade. S26Ultra.
on July 9, 2026
Posted by: VJamesE
[This review was collected as part of a promotion.] I like the Speed of this S26Ultra. It is comparable in size, to the S22Ultra, that I just upgraded from. Samsung SmartSwitch, went very well, even though I also connected it to my computer for an extra backup. I chose the Cobalt Voilet cover to match my protective case.
Cons: The battery appears to drain, within a day.
The feature to 'Disable Roaming', between my Sim, and an Esim still appears to be gone!! I would have like to save from getting Roaming charges, but turning it off, on my Home Sim.
I am very satisfied overall. The Galaxy AI features offer great results when asked about specific topica. Great Phone. Thanks.
Cons: The battery appears to drain, within a day.
The feature to 'Disable Roaming', between my Sim, and an Esim still appears to be gone!! I would have like to save from getting Roaming charges, but turning it off, on my Home Sim.
I am very satisfied overall. The Galaxy AI features offer great results when asked about specific topica. Great Phone. Thanks.
Value
4
Response from Samsung USBy R&R Team, July 10, 2026
Hello VJamesE, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We are pleased to hear that you have been happy with the inital setup and appearance of your new device. We have provided links to articles to help you maximize the battery life of your device. We have also shared a link to the complete manual to help you customize your device to your specific usage. We have lastly, provided a link to the Samsung Support Team to assist you if you have questions, or believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Vibrant, amazing, just jaw dropping stunning color
on March 7, 2026
Posted by: Prkr25
[This review was collected as part of a promotion.] Im just a simple user I just feel every moment with this new mobile absolutely stunning and I ordered a new cobalt violet and never regret from past 12 years ive been using just samsung devices saw the evolution of wonderfulness best thing about this "Galaxy AI" you can never think of any another device I would never and ever want too all I couldn't just say is more than satisfied couldn't even think of words to express another level experience more than happy to own this mobile
Camera 10/10
"Galaxy AI" features 10/10
Screen experience 10/10
Just anything about this device is 100/100
Camera 10/10
"Galaxy AI" features 10/10
Screen experience 10/10
Just anything about this device is 100/100
Value
5
Written by a customer while visiting Samsung US