Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 1TB - Black (Verizon)
Average customer rating
4.8
(13,283 Reviews)
Rating breakdown 13,283 reviews
5 Stars
11,606
4 Stars
1,338
3 Stars
202
2 Stars
54
1 Star
83
65%of customers recommend this product.
(
91 out of
139)
Customer Reviews for Samsung - Galaxy S26 Ultra 1TB - Black (Verizon)
Customer Rating
5
Big upgrade
on June 12, 2026
Posted by: Biglensbob
[This review was collected as part of a promotion.] I just upgraded from an S23 Ultra to the new S26 Ultra. The new phone has many similar features to the S23 Ultra with some notable new Galaxy AI assistants. The phone has lost its curves edges and the screen is now completely flat. The screen is now considerably brighter but still has the same refresh rate as the S23 Ultra. The camera hasn't changed much but the color science has changed rendering images with, in my opinion, a more natural color space. I'm not sure i would have gone for the new S26 Ultra if my old phone battery was still holding a charge and the screen wasn't cracked. But now that I've had a few days with it, I'm very happy with the upgrade.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My cell
on June 15, 2026
Posted by: Tommy
This is the Best phone I have ever had . Zero problems . Very user friendly. I got the phone when it 1st came out. Great purchase !!
Response from Samsung USBy R&R Team, June 16, 2026
Hey Tommy, we appreciate you sharing your feedback on your Samsung Galaxy S26 Ultra. We are thrilled to hear that you are finding your device to operate so perfectly for all of your needs, and that it has been easy to align to your needs and use on a daily basis. We have provided a link to the Samsung Support Team who can assist you if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Performance and Smart Features
on June 16, 2026
Posted by: SIERRA
[This review was collected as part of a promotion.] I have been using this Samsung device for a few weeks now, primarily for work and streaming movies in my free time. The display is incredibly vibrant, making video content look crisp and professional documents easy to read. One of my favorite aspects is Galaxy AI, which has significantly improved my daily productivity. The AI features help me summarize lengthy articles for school research and quickly draft notes during meetings.
When it comes to entertainment, the battery easily lasts through long streaming sessions without needing a charge. Gaming on this device is also seamless, with zero lag and impressive graphical rendering. It is a highly versatile device that fits perfectly into both my professional and personal life.
When it comes to entertainment, the battery easily lasts through long streaming sessions without needing a charge. Gaming on this device is also seamless, with zero lag and impressive graphical rendering. It is a highly versatile device that fits perfectly into both my professional and personal life.
Value
5
Response from Samsung USBy R&R Team, June 17, 2026
Hey Sierra, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We are thrilled to hear that you are finding this device so well matched to your professional needs and enjoyable streaming. We have provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
3
Doubts on my phone
on June 18, 2026
Posted by: Majorpayne37
[This review was collected as part of a promotion.] I have been a galaxy person for over 15 yrs. But this time I'm having doubts. I plug my phone on to my car and use it with android auto. Never had issues with this before. But lately my phone has been freezing and then shutting off. I cant do anything I cant restart or turn off while frozen. It's aggravating since I was driving somewhere and I needed the GPS to direct me. I also couldn't call anyone to come help me either.
Value
3
Response from Samsung USBy R&R Team, June 19, 2026
Hey there Majorpayne37, thank you for your feedback on your Samsung Galaxy S26 Ultra. We know how important your device is to you for a range of daily tasks, including the ability to safely use your device while in your car. We have provided a link to an article to help you with this experience. We have also provided a link to the Samsung Support Team to assist you further if this matter continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Unable to connect Galaxy phone to a car
https://www.samsung.com/us/support/troubleshoot/TSG10001557/
Connect your Galaxy phone to a car
https://www.samsung.com/us/support/answer/ANS00048972/
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Unable to connect Galaxy phone to a car
https://www.samsung.com/us/support/troubleshoot/TSG10001557/
Connect your Galaxy phone to a car
https://www.samsung.com/us/support/answer/ANS00048972/
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Written by a customer while visiting Samsung US
Customer Rating
1
Cameras stopped working Samsung MIA
on June 29, 2026
Posted by: Steve19Ohio
[This review was collected as part of a promotion.] Have always bought Samsung phones. Never will again. My Brand new 26 ultra cameras stopped working and Samsung wants me to send it to them for two weeks for repairs. I already took it to their repair place and they said it's a defective device and needs replacement. Samsung won't send a replacement and expects me to go weeks without a phone while my son is in the hospital. Will never buy one again.
Value
1
Response from Samsung USBy R&R Team, June 30, 2026
Hey there Steve19Ohio, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We completely understand how distressing it is when your device is not operating as intended or expected. We have provided a link to a troubleshooting guide to help you with the camera app of your device at your covnenience. We have also provided a link to the Samsung Support Team to assist you further if needed. We appreciate you being a Samsung customer. -Elizabeth
Issues with Camera app on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001329/
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Issues with Camera app on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001329/
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Written by a customer while visiting Samsung US
Customer Rating
5
Awesome product!
on March 11, 2026
Posted by: Martini
[This review was collected as part of a promotion.] I recently upgraded to the Galaxy s26 Ultra from the Galaxy Note 20 5g, I'm in love with this new phone. I just love the Galaxy AI! The Galaxy AI possibilities are just endless! I use the Galaxy S26 Ultra for almost everything. I couldn't be any more happier.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Solid Phone
on March 11, 2026
Posted by: MrSamsung
[This review was collected as part of a promotion.] The S26 Ultra is a great upgrade from my S24 Ultra. It's a shame I can't use my S-pen for taking photos and Samsung went back to aluminum frame. But, the S26 Ultra is more efficient with the 5k battery, faster processor, and privacy screen.
I've had the S26 ultra since March 9th, and after everything I said above, I'm glad to have upgraded. Each day, I'm liking the phone more.
The Galaxy AI is solid. Each day it's improving and I'm impressed by it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Overall great phone
on March 12, 2026
Posted by: twoswole77
[This review was collected as part of a promotion.] My only gripe and the reason for not giving it 5 stars is because the S pen no longer has Bluetooth capabilities. I loved that feature on my S24 ultra because I could use the Spen to take photos from long distances. Samsung you really dropped the balll on that one! :(
Value
4
Written by a customer while visiting Samsung US