Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 1TB - Black (Verizon)
Average customer rating
4.8 out of 5
4.8
(13,398 Reviews)
Open Ratings Snapshot
Rating breakdown 13,398 reviews
5 Stars
11,699
4 Stars
1,352
3 Stars
208
2 Stars
55
1 Star
84
65%of customers recommend this product. 
(
92 out of 142
)
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Customer Reviews for Samsung - Galaxy S26 Ultra 1TB - Black (Verizon)
Customer Rating
5 out of 5
5
awesome galaxy ai
on May 14, 2026
Posted by: justin
[This review was collected as part of a promotion.] I’ve been using Galaxy AI heavily recently and it’s surprisingly practical in daily use. The live translation and transcription features are fast and accurate enough to actually change how I handle meetings and messages, and the AI photo editing tools save a lot of time compared to manual editing. What I like most is that the features feel integrated into the system instead of being gimmicks or separate apps. It’s one of the first AI phone experiences that genuinely feels useful day to day.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Perfect phone
on May 14, 2026
Posted by: Michael
[This review was collected as part of a promotion.] I love this phone! Itv is primarily for personal use, but the features have led me to use it for work in place of my work- issued phone most of the time. The screen is bright and clear, apps load quickly, and it is easy to find settings to tweak the phone's display and other functions. Although the settings app is filled with tons of settings, a simple search allows for quick access to the setting i need.
Taking photos might be the best part. The camera on this phone is phenomenal and Galaxy AI makes editing my pictures to create the perfect photo a breeze.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
HEAVY!!
on May 14, 2026
Posted by: Bobs
from Tennessee
Have to say it is pretty cool BUT.. I find it awful heavy!
Not to happy that you can't use an SD card? Whats up with that?
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
2 out of 5
2
Value
2 out of 5
2
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent phone
on May 14, 2026
Posted by: SpecialK
[This review was collected as part of a promotion.] I mainly purchased this phone for the camera quality which is amazing. The phone is light, easy to navigate and I'm loving the extra memory. The Galaxy AI is great too! Charming personality.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 15, 2026
Hi there SpecialK, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We are so happy to hear how much you are loving the amazing camera quality, lightweight design, and features of Galaxy AI available on your device. We have shared a link to the Samsung Support Team to assist you if you ever have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This Phone is so easy to use.
on May 14, 2026
Posted by: Jmpina8
[This review was collected as part of a promotion.] I love this phone. With Galaxy AI it has simplified my work and home life I would not trade my Samsung ultra with Galaxy AI for anything. If I'm sending quick messages to the kids or updating my schedule, taking world class photos or updating my website Galaxy AI makes it simple and time efficient.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 15, 2026
Hello Jmpina8, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We are thrilled to hear how much you love your new device, and that Galaxy AI has been such a standout feature for your usage for a range of daily tasks. We have provided a link to the Samsung Support Team for your convenience. These experts can assist you if any questions come up during your usage of your phone. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great product, love the features
on May 14, 2026
Posted by: Macedonian
[This review was collected as part of a promotion.] So many options, love the Ai ability, the camera capabilities, been using Samsung for over a decade. Getting better and better.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 15, 2026
Hey there Macedonian, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We love hearing how pleased you are with the multitude of available features on your device, and how well they enhance your experience with your new device. We have provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love you because the AI and the software is exce
on May 14, 2026
Posted by: Dijo83
[This review was collected as part of a promotion.] I love you because the AI and the software is excellent I wouldn't go back to no other phone than I had before
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 14, 2026
Hi there Dijo83, thank you for your feedback on your Samsung Galaxy S26 Ultra. We are thrilled to hear how much you are loving the usage of your device and especially finding Galaxy AI to be helpful for so many different things every day. We have provided a link to the Samsung Support Team to assist you if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Sooo very disapointed
on May 14, 2026
Posted by: Alex
from Phila PA
This phone was promised to be the best phone ever, rivaling and besting the i-phone for the camera.....it is a colossal disappointment! My Motorola phone camera was just as "good"....nothing superior abt the phone, except the price. Way too many "features" which the average person wld never use.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, May 14, 2026
Hello Alex, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We understand it can take time to fully discover and align a new device to your preferences, and we would love to assist you. We have provided a link to an article to help you with the different camera settings for the best possible photos and videos. We have also provided a link to the complete manual for your device to help clear up and frustrations or confusions you are experiencing with the settings. We have lastly, provided a link to the Samsung Support Team to assist you any time you have questions, or believe your device may not be functioning as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
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