Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 1TB - Black (Verizon)
Average customer rating
4.8
(13,379 Reviews)
Rating breakdown 13,379 reviews
5 Stars
11,682
4 Stars
1,350
3 Stars
208
2 Stars
55
1 Star
84
65%of customers recommend this product.
(
92 out of
141)
Customer Reviews for Samsung - Galaxy S26 Ultra 1TB - Black (Verizon)
Customer Rating
1
Mobile network issues
on May 21, 2026
Posted by: Chulwoon
[This review was collected as part of a promotion.] While driving, the mobile network disconnects and reconnects repeatedly about every five minutes, and eventually I get a message saying that the SIM card has been disconnected. I already replaced the SIM card with a new one, but the same issue occurred. I also switched to eSIM, and the same problem still happens. It seems like it might be a phone issue. Even after changing the network mode to 4G, the problem persists. I have also tried resetting the network settings and performing a factory reset, but the issue still continues.
I have used Samsung phones my entire life, and I never had any problems until the S25 Ultra. Because of the issue with my current phone, I had to return it and order a new one.
The most frustrating part is that I have to buy new screen protectors and camera protectors again, and I also have to set everything up all over from the beginning. This takes a lot of time and effort.
I would like to be compensated for the inconvenience and the time I have lost, but Samsung.com is not offering any support or compensation
I have used Samsung phones my entire life, and I never had any problems until the S25 Ultra. Because of the issue with my current phone, I had to return it and order a new one.
The most frustrating part is that I have to buy new screen protectors and camera protectors again, and I also have to set everything up all over from the beginning. This takes a lot of time and effort.
I would like to be compensated for the inconvenience and the time I have lost, but Samsung.com is not offering any support or compensation
Value
1
Response from Samsung USBy R&R Team, May 22, 2026
Hello Culwoon, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra. We know how important your phone is to you every day and needing the connection to your carrier to function as intended. We have shared links to a few troubleshooting guides to assist you with this experience at your convenience. We have also provided links to the Samsung Support Team and your warranty information if this matter persists and you would like to discuss your experience further. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
Phone has great speed
on May 21, 2026
Posted by: Rogers
[This review was collected as part of a promotion.] I used my Galazy S26 Ultra to search information for reasearch using AI features. Compared with S25, it seems faster.
Searching for phone content in varios messages is very easy-to-use.
I LOVE all the featues my new Galaxy S26 Ultra including the quality of the pictures.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great camera
on May 21, 2026
Posted by: Love2walk
[This review was collected as part of a promotion.] I've always wanted a better camera this one is great .I love the side view protectionlike the Ai features
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy s6 Ultra
on May 21, 2026
Posted by: CrisMtz10
[This review was collected as part of a promotion.] Been a Samsung costumer since the Galaxy S2 & have never been disappointed. I been upgrading every year & always plan to do so. I love this Privacy feature, it was unexpected & the best thing ever. Galaxy AI is really easy to manage & really helpful when trying to find or search for anything. I love Samsung & thank you for your work every year. Plan to buy the Samsung Galaxy Book 6, so really hope i win this $500 gift card. Thank you - Cristian
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone, Great Features! Loving Galaxy AI
on May 21, 2026
Posted by: Galaxy4Life
[This review was collected as part of a promotion.] I love the implementation of "Galaxy AI" and use it daily! The privacy screen is great for my notifications and the banking apps. Great phone great camera!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice upgrade from S23 ultra
on May 21, 2026
Posted by: pjammies
[This review was collected as part of a promotion.] Love this new phone. Easy to setup, easy to use and easy to see what's on the screen by older eyes. I'm experimenting nearly everyday - learning something new about the phone and the new Galaxy AI. Have appreciated at least 1 new integration with Gallery as that's one of my many uses for my phone. I feel a bit more comfortable knowing data remains on my phone unless I approve when using the AI features as well, as I often use it as a personal assistant throughout my day.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone.. different size which i love. 10/10
on May 21, 2026
Posted by: Suprexs26ultra
[This review was collected as part of a promotion.] I use a lot my Galaxy s26 ultra for work and a lot of social media. Fast, simple and easy.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This device has power, performance, and Galaxy AI
on May 21, 2026
Posted by: HarrySandhu
[This review was collected as part of a promotion.] Loving my Samsung Galaxy S26 Ultra! The Galaxy AI makes everything from organizing photos to typing messages super easy. It's perfect for watching movies, playing games, and even crushing work tasks with its bright screen and smooth performance. Plus, the battery lasts all day! Definitely makes life easier and more fun.
Value
5
Written by a customer while visiting Samsung US