Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 1TB - Black (Verizon)
Average customer rating
4.8
(6,717 Reviews)
Rating breakdown 6,717 reviews
5 Stars
5,896
4 Stars
654
3 Stars
100
2 Stars
26
1 Star
41
69%of customers recommend this product.
(
55 out of
80)
Customer Reviews for Samsung - Galaxy S26 Ultra 1TB - Black (Verizon)
Customer Rating
4
Galaxy s26 ultra review
on March 17, 2026
Posted by: Jumpingbean
[This review was collected as part of a promotion.] I recently got the samsung galaxy s26 ultra and its a really fun phone to use. Its fast, looks good and handles gaming and streaming great. Using this phone for school is like having a laptop on your fingertips.
The cameras are one of my most uses for the insane quality and abilities, with all the new Galaxy AI features, its great for photography and video edits
My pros: camera quality, galaxy ai, streaming
My cons: no Bluetooth s pen, camera bumps feel to much
The cameras are one of my most uses for the insane quality and abilities, with all the new Galaxy AI features, its great for photography and video edits
My pros: camera quality, galaxy ai, streaming
My cons: no Bluetooth s pen, camera bumps feel to much
Value
4
Response from Samsung USBy R&R Team, March 18, 2026
Hi there Jumpingbean, thank you for your feedback on your Samsung Galaxy S26 Ultra. We are happy to hear how much you are enjoying capturing amazing photos and videos with your device, and playing your favorite games. We have provided a link to an article to help you with the redesigned S Pen features of your device. We have also provided a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Samsung Support
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Samsung Community
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Facebook
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Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Great Product
on March 18, 2026
Posted by: JUNEBUG
[This review was collected as part of a promotion.] Highly recommend great features camera is awesome overall
Value
5
Response from Samsung USBy R&R Team, March 18, 2026
Hi Junebug, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We are thrilled to hear how pleased you are with the camera quality and overall usage of your device. We have provided links to resources to help you discover the full capabilities of your device like the new privacy display, horizontal lock, and Galaxy AI, as well as aligning the settings to your preferences, and answer any questions along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
smsng.us/Samsung-Community
Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Screen issues
on March 19, 2026
Posted by: Whywhy
[This review was collected as part of a promotion.] The new privacy feature makes the screen blurry and dim even when the feature is off. This is a terrible compromise for a useless feature.
Value
1
Response from Samsung USBy R&R Team, March 20, 2026
Hello Whywhy, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We know how frustrating it is when your new device is not meeting your expectations in appearance and functionality. We have provided a link to the Samsung Support Team to assist you if you believe the display of your device without the Privacy Display settings enabled is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Horrible battery even worse, grumpy tech support
on March 19, 2026
Posted by: Wasadiehardfan
[This review was collected as part of a promotion.] The camera is nice but the battery was defective from the day I got it. I was given the run around by tech for many days and after about 50 phone calls I finally got a resolution from the other team. Tech support was absolutly horrifying. I have officially lost my love for Samsung.
Value
1
Response from Samsung USBy R&R Team, March 20, 2026
Hello there, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We understand how distressing it is to have a new device that you believe is not operating as intended, and how that can increase when you are needing to discuss with different groups options for a resolution. We have provided links to troubleshooting guides to help maximize the battery life of your device if you experience this frustration again. We have also provided a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
3
Bring Back Expandable Storage!
on March 24, 2026
Posted by: ET14
from Austin,TX
The Galaxy S26 Ultra continues Samsung’s long-standing tradition of delivering what is arguably the benchmark Android flagship. From the moment you pick it up, it feels like a device that represents the cutting edge—refined design, a stunning display, top-tier performance, and a stunning camera system. In many ways, this is the phone that other Android manufacturers still measure themselves against.
Performance is, as expected, exceptional. Samsung’s display technology is once again a highlight—bright, sharp, and incredibly smooth.
The camera system continues to impress, offering versatility that few competitors can match.
However, as great as the S26 Ultra is, it’s impossible to ignore the features that have been stripped away over time—and that’s where this review takes a more critical turn.
The removal of the Bluetooth functionality from the S Pen is a noticeable downgrade. What was once a uniquely powerful tool for remote control gestures and camera functions has been reduced to a more basic stylus experience. For a device that still markets the S Pen as a defining feature, this feels like a step backward.
The absence of an IR blaster is another missed opportunity. While not everyone used it, it added a layer of utility that made the phone more versatile. Its removal continues the trend of smartphones becoming less capable in niche yet meaningful ways.
Most importantly, the lack of expandable storage remains a major disappointment. For a phone that positions itself as the ultimate productivity and media device, removing microSD support limits flexibility. Power users, content creators, and anyone dealing with large files are now forced to rely on expensive internal storage upgrades or cloud solutions. It’s a decision that prioritizes simplicity and profit over user choice, and it undermines what used to be one of Samsung’s biggest advantages over the competition.
In the end, the Galaxy S26 Ultra is still an outstanding smartphone. It excels in performance, display quality, and camera capabilities, and it remains a leader in the Android space. But it’s also a reminder of how much functionality has been lost along the way.
Samsung has proven it can build the best Android phone on the market. Now it needs to remember what made it the best in the first place—features that gave users freedom and control.
Bring back expandable storage.
Performance is, as expected, exceptional. Samsung’s display technology is once again a highlight—bright, sharp, and incredibly smooth.
The camera system continues to impress, offering versatility that few competitors can match.
However, as great as the S26 Ultra is, it’s impossible to ignore the features that have been stripped away over time—and that’s where this review takes a more critical turn.
The removal of the Bluetooth functionality from the S Pen is a noticeable downgrade. What was once a uniquely powerful tool for remote control gestures and camera functions has been reduced to a more basic stylus experience. For a device that still markets the S Pen as a defining feature, this feels like a step backward.
The absence of an IR blaster is another missed opportunity. While not everyone used it, it added a layer of utility that made the phone more versatile. Its removal continues the trend of smartphones becoming less capable in niche yet meaningful ways.
Most importantly, the lack of expandable storage remains a major disappointment. For a phone that positions itself as the ultimate productivity and media device, removing microSD support limits flexibility. Power users, content creators, and anyone dealing with large files are now forced to rely on expensive internal storage upgrades or cloud solutions. It’s a decision that prioritizes simplicity and profit over user choice, and it undermines what used to be one of Samsung’s biggest advantages over the competition.
In the end, the Galaxy S26 Ultra is still an outstanding smartphone. It excels in performance, display quality, and camera capabilities, and it remains a leader in the Android space. But it’s also a reminder of how much functionality has been lost along the way.
Samsung has proven it can build the best Android phone on the market. Now it needs to remember what made it the best in the first place—features that gave users freedom and control.
Bring back expandable storage.
Features
2
Performance
5
Design
5
Value
3
Response from Samsung USBy R&R Team, March 25, 2026
Hello ET14, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We are pleased to hear that you are enjoying the premium feel, display quality, and performance of your new device. We would love to help you discover the new features that can be used to replace some of the ones you mention being removed. We have provided a link to an article to help you with the new S Pen features that have replaced the prior usage. The IR blaster you may have used to control tvs and other devices in your home, you can now use Samsung Smart Things App to control your device. For the storage expansion, cloud-based storage expansion allows for expansion, access to your media on any device in your ecosystem, and enhanced durability for your device. We have provided a link to the complete manual for your device to help you with these features, and the hand gestures and voice commands you can use for remote control of your camera. We have also shared a link to the Samsung Support Team to assist you if you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
The outstanding Galaxy AI makes photos fantastic.
on March 28, 2026
Posted by: Vanderlei
[This review was collected as part of a promotion.] After several years I've returned to a galaxy phone.
The hardware still excellent, superior than any other, and now with galaxy AI the software makes any task easier.
Features like privacy display enhance the security of using bank and others critical applications.
The camera is superior than any other phone and makes professional photos under all circumstances.
I'm really happy for returning to be part of the galaxy family again.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Instant regret
on March 30, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I regret switching phones this year. It keeps loosing wifi signal. The sound quality blows. The speaker phone sounds horrendous on any end. Just a huge regret!
Value
1
Response from Samsung USBy R&R Team, March 30, 2026
Hi there Jenperez30, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We completely understand how frustrating it is when your device is not functioning as intended or expected. We have provided links to troubleshooting guides to help you with the Wi-Fi connection and audio quality of your device. We have also shared a link to the Samsung Support Team to offer additional assistance and options for resolution if you continue to experience the frustrations you mention. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
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Samsung Community
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Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features.
on April 3, 2026
Posted by: Shiaatias
[This review was collected as part of a promotion.] Love it so much Its better then the s25 ultra. And the privacy screen protector is sick
Value
5
Written by a customer while visiting Samsung US