Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 1TB - Black (Verizon)
Average customer rating
4.8
(6,717 Reviews)
Rating breakdown 6,717 reviews
5 Stars
5,896
4 Stars
654
3 Stars
100
2 Stars
26
1 Star
41
69%of customers recommend this product.
(
55 out of
80)
Customer Reviews for Samsung - Galaxy S26 Ultra 1TB - Black (Verizon)
Customer Rating
3
The button is gone
on April 1, 2026
Posted by: Melsugarmouse
[This review was collected as part of a promotion.] The button on the stylish pin doesn't connect to take a picture any more. This makes it much harder to take a photo. I use my phone and tripod. Now I have to use Galaxy AI for this? I Want My Button Back!
Value
3
Response from Samsung USBy R&R Team, April 2, 2026
Hey Melsurgarmouse, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We understand how disappointing it can be when a setting and feature you have used in the past has been changed. We have provided a link to the complete manual for your device to help you with the hand gestures and voice commands you can use for remote camera control on your device. We have also provided a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
No different then 25 ultra, just a few features
on April 4, 2026
Posted by: JJJJJJJJJJJJ
[This review was collected as part of a promotion.] The software update could have made the difference between the 25 or the 26
Value
3
Response from Samsung USBy R&R Team, April 6, 2026
Hello JJJJJJJJJJJJ, thank you for your feedback on your Samsung Galaxy S26 Ultra. We completely understand how disappointing it can be to feel that your new device has not been upgraded enough for your expectations. We have provided a link to the complete manual to help you fully discover the new features like the Privacy Display and horizontal lock, as well as the enhanced features of Galaxy AI. We have also shared a link to the Samsung Support Team for your convenience if you have questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointed for S pen
on April 6, 2026
Posted by: Tony
S pen without the camera shutter function is very disappointed, it makes the phone 50% less functional.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
2
Value
2
Response from Samsung USBy R&R Team, April 6, 2026
Hello Tony, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We understand how disappointing it can be when features you have used in the past have been changed. We have provided links to resources to help you discover the redesigned S Pen capabilities, and help you discover the hand gestures and voice commands you can use with the camera on your device. We have also shared a link to the Samsung Support Team to offer additional assistance any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome product!
on March 11, 2026
Posted by: Martini
[This review was collected as part of a promotion.] I recently upgraded to the Galaxy s26 Ultra from the Galaxy Note 20 5g, I'm in love with this new phone. I just love the Galaxy AI! The Galaxy AI possibilities are just endless! I use the Galaxy S26 Ultra for almost everything. I couldn't be any more happier.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Solid Phone
on March 11, 2026
Posted by: MrSamsung
[This review was collected as part of a promotion.] The S26 Ultra is a great upgrade from my S24 Ultra. It's a shame I can't use my S-pen for taking photos and Samsung went back to aluminum frame. But, the S26 Ultra is more efficient with the 5k battery, faster processor, and privacy screen.
I've had the S26 ultra since March 9th, and after everything I said above, I'm glad to have upgraded. Each day, I'm liking the phone more.
The Galaxy AI is solid. Each day it's improving and I'm impressed by it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Overall great phone
on March 12, 2026
Posted by: twoswole77
[This review was collected as part of a promotion.] My only gripe and the reason for not giving it 5 stars is because the S pen no longer has Bluetooth capabilities. I loved that feature on my S24 ultra because I could use the Spen to take photos from long distances. Samsung you really dropped the balll on that one! :(
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
S26 Ultra
on March 12, 2026
Posted by: GoCanes
[This review was collected as part of a promotion.] The S26 Ultra has a great camera. The Galaxy AI is great, especially in the photo editing with object or person removal. I also like the feature that allows me to circle something on the screen and Gakaxy AI runs a search about it.
Dislike: Pen no longer has camera control. While I can say Cheese or smile and it will start a short countdown for the pic, this is much less convenient than being able to just click the pen.
Dislike: Pen no longer has camera control. While I can say Cheese or smile and it will start a short countdown for the pic, this is much less convenient than being able to just click the pen.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
My New Luv
on March 14, 2026
Posted by: JustNelli
[This review was collected as part of a promotion.] The newest settings including the built-in privacy screen assists with my business needs when on the go. The battery life is great so far! Looking to explore it more thoroughly as time goes by.
Value
5
Written by a customer while visiting Samsung US