Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 1TB - Black (Verizon)
Average customer rating
4.8 out of 5
4.8
(15,712 Reviews)
Open Ratings Snapshot
Rating breakdown 15,712 reviews
5 Stars
13,735
4 Stars
1,573
3 Stars
243
2 Stars
65
1 Star
96
66%of customers recommend this product. 
(
100 out of 152
)
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Customer Reviews for Samsung - Galaxy S26 Ultra 1TB - Black (Verizon)
Customer Rating
3 out of 5
3
This product has okay features
on July 23, 2026
Posted by: Needsmorevolumeandsound
[This review was collected as part of a promotion.] I like the Samsung Galaxy s26 plus Ultra the only thing I don't like is the volume when I connect to my car it does nothing to boost the volume! I used to have a Moto G stylus and when I plugged it into my car it was like it gave it this extra boost of speaker sound. For some reason the sound on this phone sucks! It doesn't give it an extra boost at all there should be some type of feature added into this phone that recognizes when you plug it into your car or Bluetooth it into your car to show that there's nothing wrong with turning the volume up. You guys really need to work on that give us an update to fix the sound problem when we connect to our cars! I haven't tried Galaxy AI yet because I'm just getting to know the phone and I'm not even sure where to go to access it.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, July 23, 2026
Hello there, thank you for taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We know that changing manufacturers and operating systems can cause frustration as you adjust to the differences, and work to customize your device to your preferences. We have provided a link to an article to help you with the different audio settings available on your device. We have also provided links to the full manual and the Samsung Support Team to help you fully explore the capabilities of your device, and answer any questions or offer additional troubleshooting assistance through chat. We appreciate you being a Samsung customer. -Elizabeth
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
About as good a phone as I've used
on July 22, 2026
Posted by: D35TROY
[This review was collected as part of a promotion.] I'm pretty simple. Not the greatest for reviewing all the features. It works great for what i use it for with an occasional toe dip in the features/ai pool.
I enjoy the image eraser in pictures. Use it often to clear out photo bombs etc.
As I age, I use the magnification tool on the stylus more and more too.
It's a great phone.
My only single con is form. I upgraded from the s24u because it was starting to tear holes in pockets with its square corners. I like these rounded corners. However I really wish it had the rounded edges. It's much more uncomfortable to hold with the squared edges like the other big company uses.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, July 23, 2026
Hey there D35TROY, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We are happy to hear that you are overall pleased with the usage of your device. We have provided a link to the Samsung Support Team if you are interested in exploring accessory options that may help with the feel you are seeking in your device while in your pocket or holding for prolonged periods of time. They can also assist you if you have any questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
product is ok, but no fast charging
on July 22, 2026
Posted by: Taylor
[This review was collected as part of a promotion.] Device doesn't fast charge. I also do not like that the AI on the phone is not able to be turned off. I don't use AI and feel that this also messes with the battery.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, July 23, 2026
Hey Taylor, thank you for your feedback on your Samsung Galaxy S26 Ultra. We know it can take time to best align the settings of your new device to your preferences. We have provided a link to the complete manual to help you with the features of Galaxy AI and the battery charging settings. We have also provided links to articles to help you maximize the battery life at your convenience. Lastly, we have provided a link to the Samsung Support Team to assist you any time you have questions, or believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
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https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best phone I've ever had
on July 22, 2026
Posted by: ooferman
[This review was collected as part of a promotion.] Before this, I had a galaxy a15 5g, and let me tell you, It was SLOW. When I got my new phone, I wasn't expecting much, but it is genuinely one of the fastest phones I've ever had the pleasure of using. That, paired with the Galaxy AI features makes this phone a serious contender for best phone of 2026
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 23, 2026
Hey Ooferman, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We are so happy to hear that this device has exceeded all of your expectations and that the speed and capabilities of Galaxy AI have been such standout features for your needs. We have provided a link to the Samsung Support Team to assist you if you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love this phone
on July 22, 2026
Posted by: Love2shop
[This review was collected as part of a promotion.] I choose galaxy ai for the most reliable experience
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 22, 2026
Hello there Love2shop, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are so pleased to hear how happy you are with the upgraded capabilities of Galaxy AI on your device. We have shared a link to the Samsung Support Team to assist you if you have questions during the usage of your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Absolute amazing flagship phone
on July 22, 2026
Posted by: MikeySmylz210
[This review was collected as part of a promotion.] This phone is so incredible you cant even review it....it has no boundaries....I have had the phone for months now and work on it everyday and barely have scratched the service. From the Galaxy Ai features to its sleek crispy look....TRUELY AMAZING...seamless camera functions ....the camera will BLOW YOUR MIND AWAY...streaming its a beast ...fast ...and clean....also dont get me started on content creating....THIS IS A DEVICE YOU DEFINITELY NEED ASAP!!!! makes everything in life and everyday life essentials so much easier
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 22, 2026
Hi there MikeySmylz210, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are thrilled to hear how pleased you are with the usage of your device, and that you are finding the features so useful for such a range of daily tasks. We have shared a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great piece of technology
on July 21, 2026
Posted by: Ghost
Samsung makes great products & this is one of their best, wonderful camera, all day battery, really fast processer, it's durable; and good disply
Response from Samsung USBy R&R Team, July 22, 2026
Hello Ghost, thank you for sharing your feedback on your Samsung Galaxy S26 Ultra. We couldn't be happier to hear how pleased you are with the usage of your device, and that you are finding the camera and processing power to be such standout features every day. We have shared a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Multitasking At It's Best
on July 21, 2026
Posted by: Galaxy4me
[This review was collected as part of a promotion.] Yoo this phone is crazy! I literally upgraded from.the S25 ultra because I love to stay at the top :) Have designed my phone to my standards and love it. AI is the most coolest thing I've ever seen! It basically does everything thing for me lol. The best thing about AI, that I love, is the designing it does for literally everything, wow! I have made shirt designs, accessories designs, etc. This phone operates at its best at all times, for me anyway. I can go on and on for real. I've always been a fan of the S series ultra. Top tier.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 22, 2026
Hi Galaxy4me, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We are so happy to hear that you are loving your new device, and that you have been so amazed by the enhanced features and capabilities from your previous device. We have provided a link to the Samsung Support Team for your convenience. These experts can assist you if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
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