Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 1TB - Black (Verizon)
Average customer rating
4.8
(13,313 Reviews)
Rating breakdown 13,313 reviews
5 Stars
11,631
4 Stars
1,342
3 Stars
203
2 Stars
54
1 Star
83
65%of customers recommend this product.
(
90 out of
138)
Customer Reviews for Samsung - Galaxy S26 Ultra 1TB - Black (Verizon)
Customer Rating
5
Best phone ever!
on April 4, 2026
Posted by: merreece
[This review was collected as part of a promotion.] Very easy to use! Camera takes the most amazing photos. I love everything about this phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
They removed s pen feature to take pictures!!!SAD
on April 10, 2026
Posted by: Oleka
from SC
VERY VERY VERY DISAPPOINTED!!! Used to love s-ultra and recommend everyone because of this feature fo S PEN... NOW... S PEN for s26 ultra DON'T WORK...👎👎👎 DO NOT RECOMMEND if you like take pictures... 👎👎👎 ... stick with OLD VERSION ULTRA!!! If I KNEW this before I didn't buy it...☹️...
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
5
Value
3
Response from Samsung USBy R&R Team, April 10, 2026
Hi Oleka, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We know how frustrating it can be when you have expectations for certain features of your device that have been changed or removed. We have provided a link to the complete manual to help you with the hand gestures and voice commands you can use with the camera of your device to help you capture the moments in the same way you used to with the S Pen. We have also provided a link to the Samsung Support Team to assist you further any time you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
3
Upgraded from S22U to S26U
on April 19, 2026
Posted by: Jrodav
[This review was collected as part of a promotion.] I would have thought it would be a giant leap forward, considering it was an upgrade from S22U to S26U. Unfortunately, it's marginally better. The privacy screen is not at all private. An
One thing is better, the camera. The S22U had a bug, that had a delay switching during zooming and colors are way off. The S26U seems a lot nicer off the bat. Will need to do more testing.
Value
3
Response from Samsung USBy R&R Team, April 20, 2026
Hi there Jrodav, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We are pleased to hear that you are enjoying the enhanced camera quality of your device. We have provided a link to the complete manual to help you best align the settings of the Privacy Display to your preference including the more intense setting, and the ability to eenable this feature for specific apps and notifications only if that is you preference. We have also provided a link to an article to help you with the features of Galaxy AI that are available on your device, and integrate them in to your usage. Lastly, we have provided a link to the Samsung Support Team to assist you any time you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
My new favorite
on April 21, 2026
Posted by: Candy
from Louisiana
This has become my new favorite Samsung. 😍 the privacy screen is a game changer. I didn't want to give up the memory card in my s20 but so far its been worth it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung galaxy s26 ultra
on June 14, 2026
Posted by: CrochetQueen
[This review was collected as part of a promotion.] The phone so far I like because you multiple task and good speakers and I like the color of my phone, listen to music , watch movies on it.
Value
4
Response from Samsung USBy R&R Team, June 15, 2026
Hey CrochetQueen, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We are so pleased to hear that you are happy with the processing power that allows for easy multi-tasking, audio quality, and appearance of your device. We have provided a link to the complete manual to help you further explore the enhanced capabilities of your device, and align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you if any questions come up as you explore your new phone. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
1
Bad recognition
on July 6, 2026
Posted by: sirwoody
from Oklahoma City
[This review was collected as part of a promotion.] The fingerprint recognition is horrible. It says fingerprint not recognized. It's my fingerprint.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
3
Response from Samsung USBy R&R Team, July 7, 2026
Hey Sirwoody, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We know how frustrating it is when you are struggling to unlock your device with the fingerprint reader. We have provided a link to a troubleshooting guide to help you with this experience at your convenience. We have also provided a link to the Samsung Support Team to assist you further if this matter continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
2
Not what I expected
on March 12, 2026
Posted by: Stormi70
[This review was collected as part of a promotion.] Phone transfer was not smooth. Had to attempt twice. Once completed, it was still missing several apps
Home screen did not populate from my last phone and had to manually add my apps. Then phone seems to freeze often. Annoying and unwanted search bar defaults to yahoo.com and cannot be disabled and cannot figure out to switch it to Google. Pages take longer to load and sometimes do not load at all. I've had to reboot several times in less than a week.
Samsung please help!!
Home screen did not populate from my last phone and had to manually add my apps. Then phone seems to freeze often. Annoying and unwanted search bar defaults to yahoo.com and cannot be disabled and cannot figure out to switch it to Google. Pages take longer to load and sometimes do not load at all. I've had to reboot several times in less than a week.
Samsung please help!!
Value
2
Response from Samsung USBy R&R Team, March 12, 2026
Hi there Stormi70, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We know how important the uninterrupted usage of your device is to you every day, and we would love to assist you. We have provided links to troubleshooting guides to help you maximize the speed and resolve the experience you mention with freezing. We have also shared a link to the complete manual for your device to help you adjust the settings to best align to your preferences. We have lastly, shared a link to the Samsung Support Team to assist you if you continue to experience frustrations or have questions about your device. Thank you for being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
2
S26 ultra was disappointing
on June 18, 2026
Posted by: Weakscreen
[This review was collected as part of a promotion.] Since it's only flattery and not honest reviews that gets rewards, I am not expecting anything.
Using note since s9 series. S26 ultra is the first I cracked and that too in a corner, fell for the trap that it doesn't need protector since it's supposed to be the strongest screen.
Not sure whats wrong with AI but it keeps popping up waiting on my input when I didn't even trigger it. Just random noise makes it trigger. Stops my video of any ongoing activity which has started to get annoying.
This issue was from day 1, nothing to do with cracked screen.
Using note since s9 series. S26 ultra is the first I cracked and that too in a corner, fell for the trap that it doesn't need protector since it's supposed to be the strongest screen.
Not sure whats wrong with AI but it keeps popping up waiting on my input when I didn't even trigger it. Just random noise makes it trigger. Stops my video of any ongoing activity which has started to get annoying.
This issue was from day 1, nothing to do with cracked screen.
Value
2
Response from Samsung USBy R&R Team, June 19, 2026
Hello there, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We know how frustrating it is when your device is not operating as intended or expected. We have provided a link to an article to help you discover and adjust the features of Galaxy AI to align to your usage. We have also provided a link to the complete manual to help you align the settings to your preferences, including disabling any features you are not finding useful for your needs. Lastly, we have provided a link to the Samsung Support Team to assist you with any repair you may want to explore, or questions you may have about your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US