Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 1TB - Black (Verizon)
Average customer rating
4.8
(13,313 Reviews)
Rating breakdown 13,313 reviews
5 Stars
11,631
4 Stars
1,342
3 Stars
203
2 Stars
54
1 Star
83
65%of customers recommend this product.
(
90 out of
138)
Customer Reviews for Samsung - Galaxy S26 Ultra 1TB - Black (Verizon)
Customer Rating
4
HEAVY!!
on May 14, 2026
Posted by: Bobs
from Tennessee
Have to say it is pretty cool BUT.. I find it awful heavy!
Not to happy that you can't use an SD card? Whats up with that?
Not to happy that you can't use an SD card? Whats up with that?
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
2
Value
2
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features including AI
on May 28, 2026
Posted by: PoggersG
[This review was collected as part of a promotion.] This phone has been very nice compared to my last device. The charging speed has improved considerably so if I am in a rush I can have adequate amount of charge on my device.
I have used some of the Galaxy AI features on my device such as the image generation and call screening. These are nice to have, especially the call screening so I can keep a record of any spam calls I receive.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Overall great device
on June 3, 2026
Posted by: Sdotchocolate
[This review was collected as part of a promotion.] I mostly use my device for work and social media purposes only
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Something is glitching
on June 8, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] Galaxy Ai is awesome! You can take a selfie and the AI populated your selfie into photos. Very cool! Over the past few days my phone has been glitchy though. I have McAfee Anti-virus installed as an app on my phone so I know it's not a virus BUT my screen all of the sudden freezes and becomes unresponsive for no apparent reason. It's a very concerning problem given the price of this phone.
Value
3
Response from Samsung USBy R&R Team, June 9, 2026
Hi there Janmyers782, thank you for your feedback on your Ssamsung Galaxy S26 Ultra. We completely understand how important the uninterrupted usage of your device is to you every day, and we would love nothing more than to assist you with this experience. We have provided a link to a troubleshooting guide to assist you with the freezing at your convenience. We have also provided a link to the Samsung Support Team to assist you further if this experience continues, or you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
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How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
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Written by a customer while visiting Samsung US
Customer Rating
5
Incredible performance and camera features
on June 11, 2026
Posted by: Luisehr93
[This review was collected as part of a promotion.] I have been using the Samsung Galaxy S26 Ultra 5G for a few weeks now, and it has completely exceeded my expectations. The display is incredibly bright and smooth, making it perfect for multitasking and watching media. What stands out the most to me is how much easier my daily tasks have become thanks to Galaxy AI, especially when translating text and organizing my notes on the go. The battery life easily lasts the whole day even with heavy usage, and the charging speed is fantastic. The camera quality is also top-tier, capturing sharp photos in low-light environments and offering impressive zoom capabilities. It feels solid, looks very premium, and the overall performance is extremely fast without any lag. I highly recommend this device to anyone looking for a reliable and powerful smartphone.
Value
5
Response from Samsung USBy R&R Team, June 12, 2026
Hi there Luisehr93, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are ecstatic to hear that your expectations have been exceeded by the amazing features and capabilities of your new device. We hope you'll reach out to us again in the future if you have questions about your device, or want to provide additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
2
Terrrible battery life, and camera bump is huge
on June 20, 2026
Posted by: Sledge Hammer
This phone has the absolute WORST battery life of any phone I can remember since before I had the S10+ (and honestly, I don't think any of the ones I had before that had a worse battery but I don't really remember that far back) I've had it since it first launched (had a pre-order) so I know it's not because the system hasn't settled down. And it's not due to an update because it's been terrible since the beginning.
The other thing I hate is the giant camera bump. On my last phone (an S23U), the bump was much smaller, and was flush with the case I had on. This one wont lay flat with most cases which is annoying, but the real problem is it doesn't sit right on a lot of the flat wireless chargers, and doesn't keep charging. And because the camera "stack" extends down so far, it also means that if you have a magnetic case, the only chargers or other accessories, like a wireless magnetic power bank don't fit if they extend outside the ring of magnets.
I truly regret "upgrading" to this phone.
The privacy display is handy in some public situations though.
Features
1
Performance
3
Design
2
Value
2
Response from Samsung USBy R&R Team, June 22, 2026
Hey Sledge Hammer, we appreciate you taking time out of your day to share your feedback on your Samsung Galaxy S26 Ultra. We know how frustrating it is when your new device is not meeting your expectations in functionality. We have provided links to articles to help you maximize the battery life of your device at your convenience. We have also provided a link to the Samsung Support Team to assist you further with accessory options for the optimal charging and camera experience, and offer additional troubleshooting options if the experience with your battery continues. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
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Written by a customer while visiting Samsung US
Customer Rating
5
Powerful under the hood
on June 23, 2026
Posted by: 3rdSamsung
[This review was collected as part of a promotion.] Great phone, AI is underrated, as it surprises you when you least expect it. Provides the answer just as you think about!
Value
5
Response from Samsung USBy R&R Team, June 24, 2026
Hey 3rdSamsung, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We are thrilled to hear that you are having such a great experience with your new device, and that you are finding Galaxy AI so helpful and seamless for your usage. We have provided a link to the Samsung Support Team for your convenience. These experts can assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
2
Disappointing
on July 5, 2026
Posted by: Manuchehr
from Oakton, VA
I used the pen a few times, but the top of the pen is detached and unusable.
Response from Samsung USBy R&R Team, July 6, 2026
Hello there Manuchehr, thank you for sharing your feedback on your Samsung Galaxy S26 Ultra. We know how frustrating it is when your device is not meeting your expectations in functionality or durability. We have provided a link to the Samsung Support Team for your convenience. These experts can work with you to review any and all options to resolve this experience with your S Pen. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US