Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 1TB - Black (Verizon)
Average customer rating
4.8
(13,313 Reviews)
Rating breakdown 13,313 reviews
5 Stars
11,631
4 Stars
1,342
3 Stars
203
2 Stars
54
1 Star
83
65%of customers recommend this product.
(
90 out of
138)
Customer Reviews for Samsung - Galaxy S26 Ultra 1TB - Black (Verizon)
Customer Rating
1
Review of s26 ultra
on May 21, 2026
Posted by: Dobetter
[This review was collected as part of a promotion.] I have a lot of problems with the Samsung Galaxy s26 Ultra if I try to watch a video it will constantly try to put itself to sleep if I'm not watching a video and just set it down it stays on. Bigsby is a joke. With the galaxy AI I can't register my voice because all It keeps saying is did not recognize. So Bixby just turns on and off randomly but never answers to my voice when I say the wake up phrase. Speak into the microphone and then read what it writes afterwards most of the time is nowhere near what I said. And for having 12 gigs of RAM this thing is slow or it could just be the processor or everything about the phone that makes it slow. And yes I have it switched on to where it's not supposed to turn off or go to sleep while you're watching it a lot of the apps are buggy. I would like to play some games on it but I'm not even going to try because it probably just make it crash way too much for it. So far I've only had a week but I'm not too happy with it it would be nice if this review mattered somehow but I know you guys are just going to look at it shrug it off and start worrying more about your pockets again, and to be honest I should have stuck with my last Galaxy phone too late now.
Value
1
Response from Samsung USBy R&R Team, May 22, 2026
Hello there, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We understand how frustrating it can be when you have a new device that is not operating as intended or expected, and we would love to help you work towards a resolution for your frustrations. We have provided links to resources to help you with the usage of Galaxy AI, and adjusting the refresh rate and maximizing the speed of your device. We have also shared a link to the Samsung Support Team to assist you with the instances you mention where the settings are not functioning as set by you. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
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Samsung Community
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Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Amazin new phone
on June 9, 2026
Posted by: Southern9211
[This review was collected as part of a promotion.] All the new updates great easy for everyone to use and be safe
Value
5
Response from Samsung USBy R&R Team, June 9, 2026
Hi there Southern9211, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are so happy to hear that you are so pleased with the enhanced capabilities and amazing features of your device. We have provided a link to the Samsung Support Team to assist you if any questions arise as you continue using your phone. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on June 22, 2026
Posted by: Hoover
[This review was collected as part of a promotion.] Always had samsung and the just keep getting better
Value
5
Response from Samsung USBy R&R Team, June 23, 2026
Hey Hoover, thank you for taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We are so happy to hear that you are happy with your new device, and that this one feels better than the ones you've had before. We have provided links to articles to help you discover the capabilities of Galaxy AI, your S Pen, and your camera. We have also provided a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Samsung Support
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Samsung Community
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Facebook
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Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
This phone is awesome
on July 1, 2026
Posted by: RLively
[This review was collected as part of a promotion.] I love this phone (Galaxy S26 Ultra). I use my phone for everything, from streaming music to watching videos. The quality of the sound and video are downright spectacular. I use my SPen for taking quick notes while I'm at work or on the go. If I can't use my SPen then I use "Galaxy AI" to take my notes for me. The S26 Ultra is extremely responsive, faster than the previous models before. I couldn't be happier with my S26 Ultra, I would recommend this phone to anyone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on July 5, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] Love it it is the best galaxy phone I have ever had. The galaxy ai is a game changer. Love the all new privacy screen. Just buy you wont regreat it!
Value
5
Response from Samsung USBy R&R Team, July 9, 2026
Hi there Edjones04, thank you for taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We are thrilled to hear how much you love your new device, and that Galaxy AI has been such a game changer during your usage every day. We have provided a link to the Samsung Support Team for your convenience. These experts can assist you any time you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
In with the new out with the old
on July 11, 2026
Posted by: 60ishell
[This review was collected as part of a promotion.] So far, it's easier to use than my S22. It's a little bigger, but I still really like it. I also have the new watch, having gone from the S6 to the S8. We are a Samsung family; all our purchases are Samsung. 💕
Value
5
Response from Samsung USBy R&R Team, July 13, 2026
Hello there, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We are so happy to hear that you are finding this device to be so user friendly, and that you are pleased with the slightly larger design of the display. We have provided a link to the Samsung Support Team to assist you if you have any questions as you continue using your phone. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
S26 ultra terrible upgrade
on June 21, 2026
Posted by: Pauln
battery on this device is terrible I have had every Galaxy Note switched over to the Samsung Galaxy Ultra. the operating system doesn't work as well.
messaging and the way you save the pictures aren't the same. totally upset with this purchase wish I could go back to the s25
messaging and the way you save the pictures aren't the same. totally upset with this purchase wish I could go back to the s25
Response from Samsung USBy R&R Team, June 22, 2026
Hi there Pauln, thank you for your feedback on your Samsung Galaxy S26 Ultra. We understand how important your device is to you every day for a range of tasks, and we would love to help you have the best possible experience with your device. We have provided links to articles to help you maximize the battery life of your device. We have also provided a link to the full manual to help you with the changes in the operating system that are causing frustration for you. We have lastly, provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations, or have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4
For my purposes, no better than my S23 Ultra
on June 14, 2026
Posted by: GalaxyGirl
Honestly, I see no difference between this and my s23 ultra. I only got this phone because my 23 suffered heat damage & had to be replaced. Whatever hardware upgrades were implemented here arent noticeable in the way I use my phone; Perhaps it will be for others. The pen is actually a downgrade with less functionality. The camera produces the same quality photos as my s23 when taking standard shots. The processor doesnt seem quicker at all. I experience noticeable lag where I didnt with the 23. The screen is the same size no matter what the specs say; this fit into my 23 wallet case with no loss of accessibility to buttons or camera. It's a very light phone & the rounded corners & flat screen are, imo, an improvement. There is no increase of storage space. I thought the battery must be larger bc it seemed to charge more slowly than the 23, but its the same size. Im hopeful that this 26 is as durable as the 23 bc Im a habitual phone-dropper but I have this one in a more protective case so it remains to be seen. Maybe Im just used to the exceptional quality of the galaxy series & thats why this 26 seems mediocre at best. For a flagship phone, much more is expected in ways the average user can notice & appreciate. Still a good phone but def not worth upgrading from a 23. I will survive lol
Written by a customer while visiting Samsung US