Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 1TB - Black (Verizon)
Average customer rating
4.8
(13,285 Reviews)
Rating breakdown 13,285 reviews
5 Stars
11,609
4 Stars
1,337
3 Stars
202
2 Stars
54
1 Star
83
65%of customers recommend this product.
(
90 out of
138)
Customer Reviews for Samsung - Galaxy S26 Ultra 1TB - Black (Verizon)
Customer Rating
3
It a great phone but....
on June 29, 2026
Posted by: Glitchprotocol26
[This review was collected as part of a promotion.] So, where do I even begin? The S26 Ultra is seriously an amazing phone, from its super clear cameras to its gorgeous black-on-black color (way better than the last one, for sure), and the audio is crystal clear with speakers that are loud but still sound great. The only two reasons it's not getting 5 stars are these: First, no MagSafe, so I have to use a MagSafe case, and then I get messages saying the magnet is messing with the S Pen. So, the S Pen barely works unless I take off the MagSafe case and accessories. Second, with the S26 Ultra, we lost the freedom to customize photos how we want. Now I have to type in what I want to do, and the AI never gets it right. It always changes faces or doesn't add people correctly. I always upgrade to the next Samsung phone, so hopefully, they fix these problems this time.
Value
3
Response from Samsung USBy R&R Team, June 30, 2026
Hi there Glitchprotocol26, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We know how frustrating it can be when your device is not operating as intended or expected, and we would love to help you work towards a resolution for your frustrations. We have provided a link to an article to help you with the ways you can use Galaxy AI with your camera. We have also provided a link to the complete manual to help you customize your device to your usage preferences. Lastly, we have provided a link to the Samsung Support Team to offer additional assistance if you continue to experience frustrations, or wish to discuss charging and S Pen functionality. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy S26 AI experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone all around
on June 29, 2026
Posted by: Queenbee24
[This review was collected as part of a promotion.] I love the built in privacy screen and the Galaxy AI is just awesome. I've created so many different pictures with it that I love so much. This just might be the best phone I've had ever. The camera quality is excellent
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S26 Ultra
on June 29, 2026
Posted by: Cstout3
[This review was collected as part of a promotion.] I have owned several Samsung Galaxy phones with the S-pen. I am absolutely hooked on the S-pen! This S26 Ultra is amazing. I love the camera features. My first priority with a phone is the quality of photos. And this phone delivers by far the best pictures I've seen from ANY device.
I am still learning what this phone is capable of. So many features to discover and enjoy! AI enhancements, where needed or wanted, are a huge help..
whether for a suggestion, or help with photo editing, not to mention fun!
The only drawback is the omission of the Live Message feature. Since Samsung messages is no longer supported, it is not offered as one of the S-pen features with the latest model (I used it to draw and send personal messages/greetings to loved ones, or simply to "attempt" being artistic). I almost sent the phone back!! But I decided to stick with it for a little while, and I am happy I did. I simply use the S23 that I had before this S26 Ultra for my live messages. I do, however, hope that future S-pen devices can somehow incorporate the feature again.
I highly recommend the Galaxy S26 Ultra. You won't be disappointed
I am still learning what this phone is capable of. So many features to discover and enjoy! AI enhancements, where needed or wanted, are a huge help..
whether for a suggestion, or help with photo editing, not to mention fun!
The only drawback is the omission of the Live Message feature. Since Samsung messages is no longer supported, it is not offered as one of the S-pen features with the latest model (I used it to draw and send personal messages/greetings to loved ones, or simply to "attempt" being artistic). I almost sent the phone back!! But I decided to stick with it for a little while, and I am happy I did. I simply use the S23 that I had before this S26 Ultra for my live messages. I do, however, hope that future S-pen devices can somehow incorporate the feature again.
I highly recommend the Galaxy S26 Ultra. You won't be disappointed
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the phone, so many great features.
on June 29, 2026
Posted by: Corey445p
[This review was collected as part of a promotion.] I use my device for streaming, listening to music and browsing the web.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best galaxy yet!
on June 29, 2026
Posted by: RedPixie1971
[This review was collected as part of a promotion.] Galaxy AI helps me find the right style of picture to use to promote my small business.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Best!
on June 29, 2026
Posted by: R79galaxy
[This review was collected as part of a promotion.] The new Galaxy AI Ultra 26 plus is amazing! Right out of the box it felt comfortable and just the right size for me. There are so many new features available. Connections to other devices and pairing has never been faster and easier. The wifi speeds are incredible. This phone takes absolutely amazing photos. Best phone on the market hands down. And my battery life is never an issue.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love the features added to this model
on June 29, 2026
Posted by: Letjapanwintheworldcup
[This review was collected as part of a promotion.] I love the privacy display built into the phones. Its just one more feature I didn't realize I needed until I had it.
The Galaxy AI is very useful. I've used it a couple of times to build me a study guide for some of my college classes and it was very detailed and super helpful.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is well made and easy to use.
on June 29, 2026
Posted by: Olddude
[This review was collected as part of a promotion.] The S26 ultra is packed with amazing features and easy to use operation . From a simple phone to editing photo's with the galaxy AI it is filled with useful tools. I am not tech savvy but even I can create amazing photo's.
Value
5
Written by a customer while visiting Samsung US