Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 1TB - Black (Verizon)
Average customer rating
4.8 out of 5
4.8
(12,485 Reviews)
Open Ratings Snapshot
Rating breakdown 12,485 reviews
5 Stars
10,925
4 Stars
1,249
3 Stars
185
2 Stars
50
1 Star
76
65%of customers recommend this product. 
(
82 out of 126
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S26 Ultra 1TB - Black (Verizon)
Customer Rating
5 out of 5
5
I love to have one
on June 20, 2026
Posted by: PLYBUNNYPRINCESS
[This review was collected as part of a promotion.] I need a new phone I have been working on getting a new phone
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best phone to date
on June 20, 2026
Posted by: MWeezy
[This review was collected as part of a promotion.] So far, the S26 Ultra has been the best phone I've ever had. It is easy to operate, and the sleek design contributes to the overall functionality. Using the Galaxy AI as a voice assistant allows me to set reminders, alarms and perform other necessary tasks. To me, the S26 Ultra scores a perfect 100 out of 100!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The best AI phone I have ever had
on June 21, 2026
Posted by: Loverboy23
[This review was collected as part of a promotion.] I am so much in love with the S26 Ultra with all the new features and the size of it
Value
5 out of 5
5
Response from Samsung USBy R&R Team, June 26, 2026
Hey Loverboy23, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are thrilled to hea how much you love your new device, and that it fits comfortably in your hand for a prolonged period of time. We have provided a link to the Samsung Support Team for your convenience. They can assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great features
on June 21, 2026
Posted by: Love shopping
[This review was collected as part of a promotion.] you focus on the product not can you sleep look this is the way to go history with all the accessories the easy connection cannot attend
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Phone keeps crashing
on June 21, 2026
Posted by: SomeOldPennyPincher
[This review was collected as part of a promotion.] Just bought this phone a few weeks ago and it keeps crashing multiple times a day. I expected better from a more expensive phone. The phone also came bloated with a lot of apps that I didn't want so I needed to remove them.
Many of those apps were apps designed around AI which is a trend I hope dies off soon, include Galaxy AI. AI IS Nowhere mature enough to be useful and takes up A LOT of your phone's memory.
This is the main reason I gave it three stars. Otherwise it is a nice phone, but my last phone was 6 years old too, which is ancient in phone years.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, June 22, 2026
Hello SomeOldPennyPincher, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We know how valuable the uninterrupted usage of your device is to you every day, and we would love to help you resolve this experience with your device. We have provided a link to a troubleshooting guide below to help you resolve this experience at your convenience. We have also provided a link to an article to help you discover the full capabilities of Galaxy AI and see which you may want to integrate in to your usage. We have lastly shared a link to the Samsung Support Team to assist you further if you continue to experience this matter with your device, or you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Loving this phone!
on June 21, 2026
Posted by: LovingLife
[This review was collected as part of a promotion.] Just recently purchased this Samsung Galaxy S26 Ultra and I really like it. I'm learning all the great features including AI. Every day I learn something new. This is my favorite Galaxy thus far!!!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, June 26, 2026
Hey there LovingLife, thank you for taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We are so pleased to hear that you are having such a great inital impression of your device, and that Galaxy AI has been such a great addition to your experience. We have provided links to resources to help you maximize your experience and customize your device, as well as answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This phone is a lovely,
on June 21, 2026
Posted by: Imasamfan2
[This review was collected as part of a promotion.] This phone is a beast. I use the A.I. on this all the time writing, spell check, I use the circle to erase in my photos. The camera and videos are amazing. Its much faster than my old phone. This was the best upgrade I've ever had. I love this phone I keep it up to date when they come to my phone. I would recommend this phone to my friends and family. I love the different colors. I have the blue one it's so pretty.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, June 26, 2026
Hi there Imasamfan2, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We are thrilled to hear that you are finding this device to be such a powerhouse, and that Galaxy AI has been such a helpful addition to your experience every day. Please, reach out to us again in the future if you have any questions, or want to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This phone is so much better
on June 21, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] Once I upgraded to this phone I knew I made a great choice I upgraded from the s23 ultra and I can honestly say it's a whole different ball game with this phone I can do much more then I could on the s23 ultra every about this phones is so much better
Value
5 out of 5
5
Response from Samsung USBy R&R Team, June 26, 2026
Hey there Anonymous, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We are ecstatic to hear that you are so happy with your upgrade to your new device. We have provided links to resources to help you fully explore your device, align the settings to your preferences, and answer any questions that may come up along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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