Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 1TB - Black (Verizon)
Average customer rating
4.8
(7,460 Reviews)
Rating breakdown 7,460 reviews
5 Stars
6,544
4 Stars
732
3 Stars
114
2 Stars
28
1 Star
42
69%of customers recommend this product.
(
59 out of
86)
Customer Reviews for Samsung - Galaxy S26 Ultra 1TB - Black (Verizon)
Customer Rating
1
Product did not perform as expected to me
on March 30, 2026
Posted by: Myk321
[This review was collected as part of a promotion.] Product did not perform well in returned the product. Battery life was very short compared to s24 ultra. Overall user experience was below standard.
Value
1
Response from Samsung USBy R&R Team, March 31, 2026
Hey Myk321, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We know how frustrating it can be when your device is not meeting your expectations in functionality. The design of this device is intended to have the battery learn your consumption habits during your inital usage and maximize automatically accordingly. We have provided links to troubleshooting guides to assist you with battery life, as well as to the Samsung Support Team to assist you any time you have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Very bad experiences
on March 30, 2026
Posted by: RexGospel
[This review was collected as part of a promotion.] Smart switch did not flow properly
Very disappointed
Value
1
Response from Samsung USBy R&R Team, March 31, 2026
Hello RexGospel, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We know how important the inital setup of your device is for your enjoyment and usage every day. We have provided a link to the Samsung Support Team for your convenience if this experience is ongoing. They can work with you directly through chat for your setup. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Complete Phone
on March 31, 2026
Posted by: Sammy Fan
Love the phone. I been utilizing an older Galaxy phone and was due for an upgrade, and was considering to buy a phone that has been out in the market, but decided to wait for the S26 to be released this month. The Galaxy S26 Ultra has been a more interactive experience that I find more comfortable to use. I'm glad I waited for this breakthrough phone and love the privacy display, and AI features. The battery life has been great and I love how the 60w charger charges the phone so quick. All my friends love the camera and always want to use it for pictures. Unfortunately I have dropped this phone but it's a champ at taking falls and it continues to work perfectly fine and you can't notice it's been dropped. Definitely recommend this phone and products by Samsung. They never disappoint!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Does everything I need it to, and then some!
on April 1, 2026
Posted by: Bucketryder
[This review was collected as part of a promotion.] Where do I start about this phone? From my first note phone years ago, to the s26 ultra, they never disappoint. I never knew how much I love using galaxy ai in my daily pictures and tasks for work. They make it all so seamless, with a fast processing phone, I can make it into my laptop on the go. Long enough battery life to last 1.5 days, what more can you ask for?
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Almost perfect Galaxy
on April 2, 2026
Posted by: Infinkte148x
[This review was collected as part of a promotion.] Personally my S26 Ultra was going to be my second phone to just use or have fun with to test cellular networks. My first impression was WOW. I had a poor experience with my last Samsung device, the S22 Ultra. On the new S26 Ultra, everything has improved leagues. The battery life is on-par with other brands. The smoothness of the OS and usage of the phone is incredible, and not to forget that Galaxy AI actually helps unlike other AI's. Its great especually with photo edits like object eraser. I'm going to be contemplating switching back to a Samsung device full time.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Is Cooked Everyone With its S26 Ultra
on April 3, 2026
Posted by: Hyperx
[This review was collected as part of a promotion.] I Really Love this Device This phone has maximum Gaming Features With High performance and Also Cooked Everyone With All features like cameras The zooming the Quality and Even Super massive amoled display Privacy in Display feature I Think it is not important if you are gamer photographer or Tourist I recommend must to get this s26ultra Which gives Performance in Every thing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing overall
on April 5, 2026
Posted by: Cutie8Bunny
from Ashland, Ohio
I absolutely love this phone!! The built in privacy is perfect for public places especially if you take your work with you. Batteryblife is pretty good it lasts a long time which is perfect when you use the camera which is high definition and your photos come out perfect every time I love using it during family gatherings or when I am out taking photos. Overall ther performance on this phone is amazing, long life, smooth transitions, and great overall quality.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Slight upgrade from previous year
on April 6, 2026
Posted by: ChipnDip
[This review was collected as part of a promotion.] This phone has way more AI integrated apps and features than the S25U. AI photo editing has been tweaked and additional features were added. Most of the AI functions are not necessary for me and I wonder if it has a negative impact on battery usage but have not seen negligable results as of yet after having this phone since release. I mostly use the photo AI editor to get rid of people in pictures, and it does a solid job. It is still lacking in making words correct on signs in pictures but its pretty negligible unless you inspect the photo closely. The AI photo editor is surprisingly good at adding necessary shadows to make the photo look real. I have also used the AI creator option to make backgrounds look completely different and it also produces solid work. I typically replace the samsung keyboard with the google one but the creative studio stickers only work in the samsung keyboard. Its a goofy but fun way to make pictures, event invitations and stickers of people and pets. Photos are as good as always but the added smooth video recording produces great results when walking around or focusing on a fast moving object. I downloaded the s pen cursor customization app and thats works well and are fun little ways to customize your phone. I still greatly miss the bluetooth pen function for the s pen to use it as a camera shutter button. It was great for group photos from a distance, as yelling the keywords and putting up the palm doesnt work well after a short distance.
Value
4
Written by a customer while visiting Samsung US