Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 1TB - Black (Verizon)
Average customer rating
4.8
(7,460 Reviews)
Rating breakdown 7,460 reviews
5 Stars
6,544
4 Stars
732
3 Stars
114
2 Stars
28
1 Star
42
69%of customers recommend this product.
(
59 out of
86)
Customer Reviews for Samsung - Galaxy S26 Ultra 1TB - Black (Verizon)
Customer Rating
5
The only real Smart Phone in the market
on April 16, 2026
Posted by: Aragunde
[This review was collected as part of a promotion.] I use my new Samsung S26 Ultra for absolutely everything. I never thought I would love using the S Pen so much. I am a doctor, and every time I have an admission, I write it down on my cellphone notes instead of regular paper. Galaxy AI is incredibly useful. I use it to help me redact my emails when needed, and I use it to generate pictures for my presentations (which I draw with my S Pen! And it's an actual AI helping me find anything I need in my phone. This is the first time I feel my phone is an actual smartphone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Unexpected huge disappointment
on March 23, 2026
Posted by: Suca
from Seattle
It seems like I may be one of the few people who can’t adapt to the latest Samsung display changes. I’ve tried what I believe are all the available settings and adjustments (all privacy settings kept turned off) , but this screen consistently causes headaches, eye strain, and even dizziness with extended use.
I’ve been using Samsung phones for years, and this is the first time I’ve experienced anything like this. Unfortunately, it makes the device unusable for me.
Since I already shipped my trade-in device, my old phone is gone and I am left with an unusable device, which I’ll now have to try to sell and look elsewhere for a replacement.
I’m very disappointed with Samsung’s “improvements,” as this experience has been a major step back for me compared to previous devices
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, March 23, 2026
Hey Suca, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We know how vital it is to be able to use your device for prolonged periods of time comfortably. If you have not done so already, you can try enabling the eye comfort shield setting on your device to see if this helps with the comfortable viewing. We have provided a link to the Samsung Support Team to assist you further if this does not help you resolve this matter, and you are seeking additional options. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1
Don't buy!
on April 4, 2026
Posted by: Jc112
My phone will not charge above 70% and android auto will not work, have contacted support to help they don't have a solution. This phone is very expensive don't waste your money!
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, April 6, 2026
Hi there Jc112, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We understand how frustrating it is when you have a new device that is not operating as intended or expected. We have provided a link to a troubleshooting guide to help you with the charging of your device. For the experience you mention with Android Auto beginning with One UI 7.0 a setting with the USB connection has been in place that may be restricting or blocking the connection with your car. We recommend adjust the settings for this in your settings app with the following path Settings > Security and privacy > More security settings > Block USB connections while locked (Default: On). We have also provided a link to the Samsung Support Team and your warranty information to assist you further if this experience continues. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
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Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
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Written by a customer while visiting Samsung US
Customer Rating
1
Dumpster Fire of a phone
on March 31, 2026
Posted by: RedRocked
Samsung lets just add more Ai and say its a new phone.
Remove the only feature I used on the S Pen camera shutter button. Now its a piece of unless plastic that will never get used. I think a twig is more useful then this s pen.
Remove the only feature I used on the S Pen camera shutter button. Now its a piece of unless plastic that will never get used. I think a twig is more useful then this s pen.
Samsung thinking process lets have Bluetooth function then get rid of it then add it back and say we created this most advance pen ever you can take a photo from the S Pen.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, April 1, 2026
Hello RedRocked, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We completely understand how disappointing it can be when features you have used in the past have been changed in some way. We have provided links to resources to help you discover the redesigned S Pen features you can integrate in to your usage, and discover the hand gestures and voice commands you can use with the camera of your device. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Samsung Community
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Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone with useful feature
on March 11, 2026
Posted by: mighty
[This review was collected as part of a promotion.] Still new on device, play it all day and everything was great, picture came out sharp and vivid color.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Nothing change from S25
on March 13, 2026
Posted by: Freddy
[This review was collected as part of a promotion.] Galaxy Ai was useless at this time nothing is chamge from my S25 ultra privacy screen makes phone darker not worthed a switch
Value
1
Response from Samsung USBy R&R Team, March 13, 2026
Hello Freddy, thank you for your feedback on your Samsung Galaxy S26 Ultra. We know how important it is to feel that you are getting a device that feels fun and helpful to use for a range of tasks every day, and that you feel is a good investment for the future. We have provided a link to the complete manual for your device to help you with all of the new and updated features of your device. We have also shared a link to the Samsung Support Team to assist you if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
S26 ultra screen/display
on March 21, 2026
Posted by: Over 15 year Samsung user
from Seattle Washington
Is anyone else having issues with the screen? It's worst when reading but feels like ive been cutting onions.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R Team, March 21, 2026
Hello there, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We completely understand how important the prolonged usage of your device is to you every day, and needing the appearance of your display to be comfortable. The new Privacy Display can change the appearance of the display of your device, and may need to be disabled during your periods of prolonged use. We have provided a link to the complete manual to help you adjust the settings of this feature to only enable for specific apps or notifications to help you get the best of both worlds with this feature. We have also provided a link to the Samsung Support Team if you continue to experience this matter with your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
1
Looses signal
on March 26, 2026
Posted by: Signal
from Texas
The phone keeps loosing all signal bars when im in phone calls fix this bug porfavor.
Response from Samsung USBy R&R Team, March 27, 2026
Hey Signal, thank you for your feedback on your Samsung Galaxy S26 Ultra. We know how important the uninterrupted usage of your device, and needing your phone calls to be reliable. We have provided links to a few troubleshooting guides to help you resolve this matter at your convenience. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
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Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
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Written by a customer while visiting Samsung US