Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 1TB - Black (Verizon)
Average customer rating
4.8
(7,460 Reviews)
Rating breakdown 7,460 reviews
5 Stars
6,544
4 Stars
732
3 Stars
114
2 Stars
28
1 Star
42
69%of customers recommend this product.
(
59 out of
86)
Customer Reviews for Samsung - Galaxy S26 Ultra 1TB - Black (Verizon)
Customer Rating
3
Missing feathers
on April 8, 2026
Posted by: Bren
I traded up from the s25 ultra to the s26 ultra and was very disappointed that there were some features missing. What happened to Samsung messages? And the S pen is no longer Bluetooth! And the one that upset me the most was the Samsung themes. They only show up on the home page. I purchased a lot of them on my previous phones and I'm disappointed I can't use them on this one. Other that that, I love the phone.
Response from Samsung USBy R&R Team, April 8, 2026
Hello Bren, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We understand how frustrating it can be when features you have used in the past have been changed or removed from your current device. We have provided a link to an article to help you with the S Pen features available on your device. We have also provided a link to the complete manual for your device to help you with the available features and settings to help you maximize your experience with your device. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
New Phone Same Phone
on March 13, 2026
Posted by: Strive4Gr8ness
[This review was collected as part of a promotion.] While the Galaxy AI is cool and engaging but honestly I went from a S23 Ultra to this 26 model and I truly feel my previous phone was bigger that I liked and allowed me to use older apps such as the Numberpad Keyboard because the T9 keyboard is very complicated on this device. It could option to save added words like slang to dictionary and a space bar where the 0 would be while allowing the prediction to work better. The new camera itself is great especially for close up in depth photos. I do wish charger boxes would be a thing again as with what phones are costing now there should be more included not less. I've been Team Samsung for years such as washers, televisions and phones but I feel lately they are doing too much to compare phone wise to the "fruit phone". While the phone is nice I sadly don't feel it was worth the jump I expected when upgrading.
Value
3
Response from Samsung USBy R&R Team, March 15, 2026
Hello Strive4Gr8ness, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We know upgrading to a new device can come with a bit of a learning curve and cause frustration as you adjust new settings and features to your preferences. We have provided a link to the complete manual for your device to help you best customize your new device to your preferences and discover new features you may want to integrate in to your usage. We have also shared a link to the Samsung Support Team if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointing!
on March 23, 2026
Posted by: Joanna
I'm disappointed with the Galaxy S26 Ultra! I replaced my S23 with this, and the S23 is a much better phone. The fact that the S Pen has no connectivity and can't snap photos is a major downgrade. The built-in privacy screen isn't worth it when you can buy a privacy screen protector.
Response from Samsung USBy R&R Team, March 24, 2026
Hello Joanna, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We know how disappointing it can be when features you have used in the past have been changed and you are working to discover the new ways to use features you enjoy. We have provided a link to an article to help you with the redesigned S Pen features available on your device. We have also provided a link to the complete manual for your device to help you with the hand gestures and voice commands you can use with your camera, and the ways you can customize the privacy display to only enable with specific apps and notifications to provide an experience unique to display protectors you can find for your device. We have lastly, provided a link to the Samsung Support Team to assist you if you have questions about your device as you continue usage. We appreciate you being a Samsung customer. -Elizabeth
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Horrific expierence setting up phone.
on March 25, 2026
Posted by: Ex samsung for life
2 stars are for the upgrade expierence. The phone is fine. The expierence transfering and setting up the phone has been the worst upgrade expierence of my life. Its 2026, we have robots on other planets, you guys can and must to better than you are.
Response from Samsung USBy R&R Team, March 26, 2026
Hello there, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We completely understand how frustrating it is when your inital setup is not going as expected. We do have resources available online to help you finalize your setup if this frustration is ongoing, including the complete manual for your device, and our team of experts to assist you directly through chat. We have linked both of these resources below to help you finalize your setup, and answer any questions you may have about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I love samsung
on April 4, 2026
Posted by: Trapped2004
[This review was collected as part of a promotion.] I love my new samsung 26 ultra! The Galaxy AI is so cool. It does everything I need my phone to do. I have been struggling to figure out a medical issue and it took sending the test results and my Galaxy AI figured out everything I've been trying to figure out for years now! I love the clipboard feature and how you can pin things to the clipboard and then click them later to paste. Amazing stuff 👏
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Amazing phone
on April 5, 2026
Posted by: MLRLVery
[This review was collected as part of a promotion.] I love my phone and all the features. I really do enjoy the Galaxy AI since I use this a lot on my messages and my pictures. The one thing I really dislike is how protruding is the camera in the back. The phone ticks horribly when laid on its back on a table or hard surface and you are trying to use. I think this was a major design flaw and I've I truly dislike.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Always and Forever A Samsung Girl!
on April 8, 2026
Posted by: AngieMarie
[This review was collected as part of a promotion.] Absolutely love my new Samsung Galaxy S26 Ultra. Best one yet! And I was able to get the pink one was even better. Ive been buying Samsung phones for many years now and this one by far is the best to date. Love all the new AI features, functions, how vivid the colors and still love the stylus. I use my phone for everything so speed is a must. Im not sure why some are not happy with the screen but I LOVE IT!
THANK YOU SAMSUNG for hitting this one out of the park yet again!!! Can't wait to see what's in store next!
THANK YOU SAMSUNG for hitting this one out of the park yet again!!! Can't wait to see what's in store next!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not the best phobe I've ever had.
on April 12, 2026
Posted by: Caleb336
[This review was collected as part of a promotion.] I'm coming from the 21 ultra and it's better but not leaps and bounds better. I guess I was expecting a lot more from 5 generations of phones. I should have bought the 25 ultra and saved a lot of money.
Value
3
Response from Samsung USBy R&R Team, April 13, 2026
Hi there Caleb336, thank you for your feedback on your Samsung Galaxy S26 Ultra. We completely understand wanting to feel that you've made a good investment in a new device that feels exciting to use every day. We have provided links to articles to help you with the features of Galaxy AI that have been added to your device, different camera features and settings, and the redesigned features of the S Pen. We have also added links to the complete manual and the Samsung Support Team to help you best align the settings to your preferences, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US