Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 1TB - Black (Verizon)
Average customer rating
4.8
(13,283 Reviews)
Rating breakdown 13,283 reviews
5 Stars
11,606
4 Stars
1,338
3 Stars
202
2 Stars
54
1 Star
83
65%of customers recommend this product.
(
91 out of
139)
Customer Reviews for Samsung - Galaxy S26 Ultra 1TB - Black (Verizon)
Customer Rating
5
S26 ultra
on May 10, 2026
Posted by: Spfgalaxyboy
[This review was collected as part of a promotion.] Galaxy Ai wrecks apples. I've been on the galaxy train since the galaxy s3 and lemme tell you its worth the upgrade every time.
Value
5
Response from Samsung USBy R&R Team, May 11, 2026
Hey Spfgalaxyboy, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We couldn't be happier to hear that you are finding this device such a great asset to your life, and that you are so happy with your upgrade. We have provided a link to the complete manual for your device to help you best align the settings of your device to your preferences. We have also shared a link to the Samsung Support Team to assist you further if you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
26 Ultra Review
on May 13, 2026
Posted by: Dreadedjay
[This review was collected as part of a promotion.] New 8.5 UI brings a much smoother experience to the 26 Ultra. Tons of great features like Galaxy AI and the software generated privacy display which is great in crowded areas or at work.
Value
5
Response from Samsung USBy R&R Team, May 13, 2026
Hey Dreadedjay, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We are thrilled to hear that you are finding the usage of this device to be smooth and easy, and that the new Privacy Display has been useful to you when out in public. We have provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your phone. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on May 18, 2026
Posted by: Apwwwww
[This review was collected as part of a promotion.] Upgraded from the Samsung A15 5G, and Holy cow the difference was truly night and day. The S26 ultra is SO fast, and the camera is SO nice.
Value
5
Response from Samsung USBy R&R Team, May 18, 2026
Hey Apwwwww, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We love hearing how pleased you are with the upgrade to your new device, and that you are finding the camera such a standout feature of your new device. We have provided a link to an article to help you fully explore Galaxy AI on your new device. We have also provided a link to the Samsung Support Team to assist you if any questions arise during your usage. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Mobile network issues
on May 21, 2026
Posted by: Chulwoon
[This review was collected as part of a promotion.] While driving, the mobile network disconnects and reconnects repeatedly about every five minutes, and eventually I get a message saying that the SIM card has been disconnected. I already replaced the SIM card with a new one, but the same issue occurred. I also switched to eSIM, and the same problem still happens. It seems like it might be a phone issue. Even after changing the network mode to 4G, the problem persists. I have also tried resetting the network settings and performing a factory reset, but the issue still continues.
I have used Samsung phones my entire life, and I never had any problems until the S25 Ultra. Because of the issue with my current phone, I had to return it and order a new one.
The most frustrating part is that I have to buy new screen protectors and camera protectors again, and I also have to set everything up all over from the beginning. This takes a lot of time and effort.
I would like to be compensated for the inconvenience and the time I have lost, but Samsung.com is not offering any support or compensation
I have used Samsung phones my entire life, and I never had any problems until the S25 Ultra. Because of the issue with my current phone, I had to return it and order a new one.
The most frustrating part is that I have to buy new screen protectors and camera protectors again, and I also have to set everything up all over from the beginning. This takes a lot of time and effort.
I would like to be compensated for the inconvenience and the time I have lost, but Samsung.com is not offering any support or compensation
Value
1
Response from Samsung USBy R&R Team, May 22, 2026
Hello Culwoon, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra. We know how important your phone is to you every day and needing the connection to your carrier to function as intended. We have shared links to a few troubleshooting guides to assist you with this experience at your convenience. We have also provided links to the Samsung Support Team and your warranty information if this matter persists and you would like to discuss your experience further. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
The perfect device
on May 25, 2026
Posted by: Alex1977
[This review was collected as part of a promotion.] I love my phone. Not only a phone but the perfect device to help me live my life. AI Galaxy takes on a whole new level of Artificial intelligence. Use it for almost everything that's needed to navigate life, bills, news, banking, socializing, and living life to the fullest..
The perfect, Samsung Galaxy s26 ultra 👌
The perfect, Samsung Galaxy s26 ultra 👌
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
It's quite nice.
on May 28, 2026
Posted by: StonerDavid
[This review was collected as part of a promotion.] My phone before this was a note 20 ultra 5g,I really like a lot of things about this phone camera is great, front and back crisp clean vivid,
display resolution on middle setting is perfect for how I've been using it, I mostly have been using it for video calls, Itd be unbelievabe if I cranked it all tha way up I do have one major disappointment, it's more of a spen thing tho, y'all have removed the Bluetooth antenna from the S Pen and now I am no longer able to click the button with the camera app open and take a picture from anywhere yeah you can put your hand up and it'll take a picture but I'd much rather have that feature back. The s26 ultra has a very good battery life even when on a video call for 7 hours or more it was still above 20% battery life and that's using max brightness screen being on the entire time. granted my last phone was about 7 years old and is be lucky to make it 2 whole hours on a video call before it would die. A few things that I myself particularly think is really cool GALAXY AI, GEMINI. they put the privacy screen built into the phone so if someone tries to glance over at your phone they won't be able to see the screen you can set it up for the whole screen or just where the notifications are and there are video effects for like autofocusing/tracking on certain apps that are sound effects allowing you to focus voices or dynamic noise there's an audio eraser to remove unwanted background noise from recorded videos which is probably my favorite.
display resolution on middle setting is perfect for how I've been using it, I mostly have been using it for video calls, Itd be unbelievabe if I cranked it all tha way up I do have one major disappointment, it's more of a spen thing tho, y'all have removed the Bluetooth antenna from the S Pen and now I am no longer able to click the button with the camera app open and take a picture from anywhere yeah you can put your hand up and it'll take a picture but I'd much rather have that feature back. The s26 ultra has a very good battery life even when on a video call for 7 hours or more it was still above 20% battery life and that's using max brightness screen being on the entire time. granted my last phone was about 7 years old and is be lucky to make it 2 whole hours on a video call before it would die. A few things that I myself particularly think is really cool GALAXY AI, GEMINI. they put the privacy screen built into the phone so if someone tries to glance over at your phone they won't be able to see the screen you can set it up for the whole screen or just where the notifications are and there are video effects for like autofocusing/tracking on certain apps that are sound effects allowing you to focus voices or dynamic noise there's an audio eraser to remove unwanted background noise from recorded videos which is probably my favorite.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
easy life with S26
on June 1, 2026
Posted by: KOTOKOTO
[This review was collected as part of a promotion.] The Samsung Ultra 26 offers me numerous features compared to my previous phone—starting with its advanced camera, which makes photo editing effortless, particularly for night photography and family gatherings. Furthermore, the device allows me to make greater use of AI tools for searching, shopping, and accessing, compiling, and summarizing information. It is truly an amazing phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great graphics
on June 1, 2026
Posted by: Lovetoshop
[This review was collected as part of a promotion.] I love my phone, is Great. Will recommend it to everyone
Value
5
Written by a customer while visiting Samsung US