Customer reviews from Samsung US
Samsung - Q-Series Soundbar HW Q990H/ZA 11.1.4 ch Subwoofer with Rear Speaker (2026) - Titan Black
Average customer rating
4.8
(325 Reviews)
Rating breakdown 325 reviews
5 Stars
295
4 Stars
22
3 Stars
2
2 Stars
1
1 Star
5
97%of customers recommend this product.
(
197 out of
204)
Customer Reviews for Samsung - Q-Series Soundbar HW Q990H/ZA 11.1.4 ch Subwoofer with Rear Speaker (2026) - Titan Black
Customer Rating
5
One of the best speaker Ive ever had
on August 30, 2026
Posted by: Baba
from Houston TX
[This review was collected as part of a promotion.] I personally love this speaket. Its really immersive and as an audio lover I really do enjoy this rich sound. Build quality is a chefs kiss.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Sound
on August 28, 2026
Posted by: LimmieLim
[This review was collected as part of a promotion.] It has a really nice sound and not as big as my previous sound system- more sleek. It does, however, lose connection and stop playing even when the internet connection is still intact
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Sporadic operation - Subwoofer and Back Speakers
on August 28, 2026
Posted by: Schroeder
I had bought this system a few weeks ago at Best Buy. It was highly recommended by the salesman. I took it home and set it up. Initially one backspeaker would not connect to the wi-fi/bluetooth. I shut the system down and restarted and that one speaker linked to the system. However, when I turned on the television neither the Sub-Woofer or Rear Speakers worked. I checked all connections several times. I finally unplugged the system from the electrial outlet....waited a few seconds
and plugged back in....and everythingn worked. However, 20 minutes later the same speakers all stopped producing sound. I took the entire system back to Best Buy and explained the issue. They gave me an entirely new system. Got it home...hooked it up and everything worked great. Watching TV for 20-25 minutes those same speakers, sub-woofer and back speakers, stopped working. I unplugged and they all started working. The next day I turned on the TV and those same speakers were not working, although linked to the system. When it worked the sound was fantastic. However, I did not want sporadic operation. I took the second system back and told them I wanted a completely different manufacturer. I upgraded to a Sony Bravia Trio System.
and plugged back in....and everythingn worked. However, 20 minutes later the same speakers all stopped producing sound. I took the entire system back to Best Buy and explained the issue. They gave me an entirely new system. Got it home...hooked it up and everything worked great. Watching TV for 20-25 minutes those same speakers, sub-woofer and back speakers, stopped working. I unplugged and they all started working. The next day I turned on the TV and those same speakers were not working, although linked to the system. When it worked the sound was fantastic. However, I did not want sporadic operation. I took the second system back and told them I wanted a completely different manufacturer. I upgraded to a Sony Bravia Trio System.
Response from Samsung USBy Samsung Solutions, September 8, 2026
Hi Schroeder,
Thank you for taking the time to provide feedback on you Samsung HW-Q990H Soundbar. I’m sorry you were not satisfied with your experience.
We are always here to help and would have been happy to assist in providing settings adjustments to resolve any issues you were experiencing.
When powered on for the first time, the rear speakers and subwoofer should automatically connect wirelessly. If the auto-connection process fails, you can try manually connecting the sub and rears to the soundbar.
Before performing the manual connection procedure, check whether the power cables for the Soundbar and subwoofer are connected properly and make sure that the Soundbar is turned off.
Press and hold ID SET on the rear of the subwoofer for at least 5 seconds. The red indicator on the rear of the subwoofer turns off and the blue indicator blinks. Press and hold the Up button on the remote control for at least 5 seconds. The ID SET message appears on the display of the Soundbar for a moment, and then it disappears. The Soundbar will automatically power on when ID SET is complete. The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the Soundbar and the Wireless Subwoofer.
To setup the wireless rear speaker kit included with the soundbar, first use the color-coded speaker wires to connect the rear speakers to its wireless module and place these three in the back of your room. Plug the wireless receiver module power cord into an electrical outlet and into the wireless receiver module to turn on the wireless receiver module.
Press and hold the ID SET button on the back of the wireless module for at least 5 seconds or until the blue light starts blinking. Turn off your soundbar and press the Up button on the remote for 5 seconds. The ID SET message will appear on the soundbar for a short time and then disappear. After the ID SET process, the soundbar power is automatically turned on. The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the soundbar and the wireless receiver module.
Should you ever decide to give Samsung audio products another try and have questions or need or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our Live Chat with an agent, as well as manuals, software, and warranty information, can be found at the “Support” link on our website. Again, thank you for taking the time to share your experience. We hope to regain you as a customer in the future.
~ Samsung Solutions
Thank you for taking the time to provide feedback on you Samsung HW-Q990H Soundbar. I’m sorry you were not satisfied with your experience.
We are always here to help and would have been happy to assist in providing settings adjustments to resolve any issues you were experiencing.
When powered on for the first time, the rear speakers and subwoofer should automatically connect wirelessly. If the auto-connection process fails, you can try manually connecting the sub and rears to the soundbar.
Before performing the manual connection procedure, check whether the power cables for the Soundbar and subwoofer are connected properly and make sure that the Soundbar is turned off.
Press and hold ID SET on the rear of the subwoofer for at least 5 seconds. The red indicator on the rear of the subwoofer turns off and the blue indicator blinks. Press and hold the Up button on the remote control for at least 5 seconds. The ID SET message appears on the display of the Soundbar for a moment, and then it disappears. The Soundbar will automatically power on when ID SET is complete. The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the Soundbar and the Wireless Subwoofer.
To setup the wireless rear speaker kit included with the soundbar, first use the color-coded speaker wires to connect the rear speakers to its wireless module and place these three in the back of your room. Plug the wireless receiver module power cord into an electrical outlet and into the wireless receiver module to turn on the wireless receiver module.
Press and hold the ID SET button on the back of the wireless module for at least 5 seconds or until the blue light starts blinking. Turn off your soundbar and press the Up button on the remote for 5 seconds. The ID SET message will appear on the soundbar for a short time and then disappear. After the ID SET process, the soundbar power is automatically turned on. The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the soundbar and the wireless receiver module.
Should you ever decide to give Samsung audio products another try and have questions or need or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our Live Chat with an agent, as well as manuals, software, and warranty information, can be found at the “Support” link on our website. Again, thank you for taking the time to share your experience. We hope to regain you as a customer in the future.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
1
Nice sound, terrible support by Samsung
on August 28, 2026
Posted by: James
from Philadelphia, PA
[This review was collected as part of a promotion.] Samsung borked sound bar via a software update early this year and refuses to honor warranty or fix the software issue. Now my soundbar audio frequently cuts out until it reboots itself.
This is a common problem that can be found on Reddit
Features
5
Performance
1
Design
4
Value
2
Response from Samsung USBy Samsung Solutions, August 31, 2026
Hello James,
We appreciate you taking a few moments to review the Samsung HW-Q990H Soundbar. We’re sorry your experience didn’t match your expectations. Your feedback is very important to us as we continuously strive for best-in-class product and service.
You can try doing a factory reset by performing one of the following steps:
With Remote:
Power Off Soundbar
Hold Play/Pause button on the remote for about 5 – 10 seconds
Release the button once you see INT or RESET on the soundbar’s LED panel
Power on soundbar and repair to your TV
Without remote
Turn on soundbar
Press and hold the volume up (+) and volume down (-) buttons on the soundbar at the same time for about 5 – 10 seconds
Release when you see LED say INT or RESET
Wait for soundbar to reboot
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung Soundbar with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, Mon – Fri 8 AM – 9 PM EST, Sat & Sun 8 AM – 6 PM EST. Live Chat with an agent as well as manuals, software, creating a service ticket, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
We appreciate you taking a few moments to review the Samsung HW-Q990H Soundbar. We’re sorry your experience didn’t match your expectations. Your feedback is very important to us as we continuously strive for best-in-class product and service.
You can try doing a factory reset by performing one of the following steps:
With Remote:
Power Off Soundbar
Hold Play/Pause button on the remote for about 5 – 10 seconds
Release the button once you see INT or RESET on the soundbar’s LED panel
Power on soundbar and repair to your TV
Without remote
Turn on soundbar
Press and hold the volume up (+) and volume down (-) buttons on the soundbar at the same time for about 5 – 10 seconds
Release when you see LED say INT or RESET
Wait for soundbar to reboot
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung Soundbar with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, Mon – Fri 8 AM – 9 PM EST, Sat & Sun 8 AM – 6 PM EST. Live Chat with an agent as well as manuals, software, creating a service ticket, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Great sound system
on August 26, 2026
Posted by: Veronicajojo
from Peoria Illinois
[This review was collected as part of a promotion.] The one i have is very and loud I hear all throughout my house it sounds like I'm at a concert I am very much satisfied with it
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Sound!
on August 26, 2026
Posted by: Treson83
[This review was collected as part of a promotion.] The system sounds amazing to set up was easy can ask couldn't ask for more! my living room sounds like a movie theater!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Q990D
on August 26, 2026
Posted by: Mark J
from Westminster Colorado
[This review was collected as part of a promotion.] I love the real world sound of this setup and the surround sound. It sounds incredible in my space. The equipment is top-notch quality as I've come to expect from Samsung.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The make me feel like I'm in the theaters
on August 26, 2026
Posted by: DurSki
from Philadelphia, Pa
[This review was collected as part of a promotion.] This setup is seriously impressive for movie nights! The bass from the subwoofer is incredibly powerful, really making those action scenes come alive. And the clarity from the soundbar complements it perfectly, creating an immersive experience. You'll definitely feel like you're right there in the middle of the drama. It's a game-changer for home entertainment.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US