Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 1TB - Black (AT&T)
Average customer rating
4.8
(13,426 Reviews)
Rating breakdown 13,426 reviews
5 Stars
11,720
4 Stars
1,357
3 Stars
209
2 Stars
55
1 Star
85
65%of customers recommend this product.
(
92 out of
142)
Customer Reviews for Samsung - Galaxy S26 Ultra 1TB - Black (AT&T)
Customer Rating
1
Clunky phone
on April 27, 2026
Posted by: Swarly
[This review was collected as part of a promotion.] I feel the AI has slowed down with this UI update. Apps don't run the same, the internet connection is spotty. I didn't have this problem with my s25 ultra. All in all, I don't like this phone. I wish I could go back to my s25ultra
Value
1
Response from Samsung USBy R&R Team, April 28, 2026
Hi Swarly, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We know how disappointing it can be when your device is not operating as expected or intended. We have provided links to articles to help you maximize the speed, and troubleshoot the connection of your device. We have also shared a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Internet browser is slow
https://www.samsung.com/us/support/troubleshooting/TSG01203056/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Internet browser is slow
https://www.samsung.com/us/support/troubleshooting/TSG01203056/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Came back to Samsung after 5 months
on April 27, 2026
Posted by: Tajones
[This review was collected as part of a promotion.] I've been using Samsung phones since the first s series but I'm also open to other companies cuz I love all technology. But Samsung was always my main device and I did 5 months ago start using pixels and I was going to do pixel as my device but I ended up getting the s26 ultra like 2 weeks ago and I have to say it is an amazing device and I'm glad I have it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome products!
on April 27, 2026
Posted by: Mikeyeatseverything
[This review was collected as part of a promotion.] Fast responsiveness, great reception, neat features!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Galaxy AI, it is realky nice and takes awesome pic
on April 27, 2026
Posted by: Supermom
[This review was collected as part of a promotion.] I am realky happy with my new phone so far Galaxy AI is ok too.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love it. It does everything I need.
on April 27, 2026
Posted by: BrianH
[This review was collected as part of a promotion.] I love it. It does everything I need. Ai is exactly as advertised. I love watching movies and games on my phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this product. The screen size is perfect.
on April 27, 2026
Posted by: KAYGM1995
[This review was collected as part of a promotion.] Galaxy AI is superior to many other versions. It makes special things become even more. I eill never go to another product. Samsung has customer for life including my 3 kids when they're old enough.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
One of the best phones
on April 27, 2026
Posted by: Jumape
[This review was collected as part of a promotion.] The phone has been great. The privacy screen is a must now that I have it and cant really trade it for something else. This little machine is fast, galaxy IA helps allow with what I want to to do, super happy with my purchase.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S26 ultra
on April 27, 2026
Posted by: Love2shop
[This review was collected as part of a promotion.] Seems to be a great phone not much of a upgrade from the s25 ultra
Value
5
Written by a customer while visiting Samsung US