Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 1TB - Black (AT&T)
Average customer rating
4.8
(13,308 Reviews)
Rating breakdown 13,308 reviews
5 Stars
11,627
4 Stars
1,341
3 Stars
203
2 Stars
54
1 Star
83
65%of customers recommend this product.
(
90 out of
138)
Customer Reviews for Samsung - Galaxy S26 Ultra 1TB - Black (AT&T)
Customer Rating
3
S26ultra fial to impress
on April 9, 2026
Posted by: Ajb123
[This review was collected as part of a promotion.] The phone really us not all that much better then my s25 ultra it lags frequently when performing basic functions with Ai its really slow most of the time the only positive is charging speed but don't get this phone thinking the Ai is goikg to be next level because its not it sucks
Value
3
Response from Samsung USBy R&R Team, April 10, 2026
Hello Ajb123, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra. We completely understand how important the uninterrupted usage of your device is to you every day. We have provided a link to an article to help you adjust the refresh rate of your device to help maximize the speed of your device. We have also provided a link to an article to help you if your device if freezing while attempting to perform tasks. We have lastly provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your new device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
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Samsung Community
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How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S26 Ultra: The Ultimate Family Powerhouse
on April 9, 2026
Posted by: RShort
[This review was collected as part of a promotion.] Since its release in 2026, the Samsung Galaxy S26 Ultra has redefined how I document my family's life. It is more than a phone; it is a production studio and personal assistant in my pocket.
Galaxy AI: Your Proactive Partner
The new Galaxy AI suite makes everything effortless. Now Nudge intelligently suggests actions, like surfacing the Gallery when someone asks for trip photos. With Photo Assist, I can edit shots using natural language—I just ask to change the lighting or remove objects, and the AI handles the rest.
Pro-Grade Memories
The camera system is a total game-changer. The f/1.4 aperture ensures crisp shots of the kids even in dim rooms. The Super Steady horizontal lock is incredible for chasing them through the park, providing professional-level stability.
Streaming and Speed
The 6.9-inch display and Snapdragon 8 Elite Gen 5 make streaming a dream. The Privacy Display keeps my screen private in public, while 60W charging ensures I am always ready for the next memory.
The Verdict
The S26 Ultra is thinner, lighter, and smarter. If you love streaming and want the best AI camera for family history, this is the phone to get.
Galaxy AI: Your Proactive Partner
The new Galaxy AI suite makes everything effortless. Now Nudge intelligently suggests actions, like surfacing the Gallery when someone asks for trip photos. With Photo Assist, I can edit shots using natural language—I just ask to change the lighting or remove objects, and the AI handles the rest.
Pro-Grade Memories
The camera system is a total game-changer. The f/1.4 aperture ensures crisp shots of the kids even in dim rooms. The Super Steady horizontal lock is incredible for chasing them through the park, providing professional-level stability.
Streaming and Speed
The 6.9-inch display and Snapdragon 8 Elite Gen 5 make streaming a dream. The Privacy Display keeps my screen private in public, while 60W charging ensures I am always ready for the next memory.
The Verdict
The S26 Ultra is thinner, lighter, and smarter. If you love streaming and want the best AI camera for family history, this is the phone to get.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best series yet
on April 9, 2026
Posted by: Samsungfan2026
[This review was collected as part of a promotion.] The S26 Ultra feels like the first phone where everything just works at a high level. It’s not trying to win in just one category—it’s trying to be the best at everything, and it actually comes close.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone with amazing features. But....
on April 9, 2026
Posted by: H311Hound
from Salt Lake City, UT
Okay, all in all this phone is amazing. I don't want to write a review for the entire thing, mainly wanted to write this to get some attention the video recording. Today is the first day I have recorded a video and switched between the rear and front cameras. Wow, it is PAINFULLY SLOW! I know we are still early on with release and OneUI 8.5. But this could use some attention asap. I do have cameras assistant but I checked and I haven't changed any settings to effect video mode. Samsung please check this out!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Ugh... it's just OK
on April 9, 2026
Posted by: Strubel
[This review was collected as part of a promotion.] The phone is nice but the privacy screen doesn't work very well. When in full privacy the screen quality is absolutely terrible. It was a selling point when I purchased the phone but samsung definitely dropped the ball on it being worth the upgrade. A privacy screen protector is way better and doesn't diminish the screen picture qualty like this auto one built in.
If you're in the market to upgrade from a 23 ultra or up, I'd hold off.
Value
2
Response from Samsung USBy R&R Team, April 10, 2026
Hey Strubel, thank you for your feedback on your Samsung Galaxy S26 Ultra. We understand how disappointing it can be when your new device is not meeting your expectations in quality of specific features. We have provided a link to the complete manual for your device to help you adjust the settings on the Privacy Display so you can have it only enable for specific apps and notifications so you can have the best of both worlds with brightness during your usage, and privacy when desired. This can also help you with additional features you may want to integrate in to your usage. We have also provided a link to the Samsung Support Team to assist you further if you have questions or believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
This phone charges so FAST!
on April 9, 2026
Posted by: RachelGreen
[This review was collected as part of a promotion.] I’ve been using the Galaxy S26 Ultra since launch, and it’s a relief to see Samsung finally stepped up where it counts. I had serious reservations going in, mostly because they seemed to be recycling the same battery specs for years, but those worries were for nothing.
The battery life is fantastic. I’m not just getting through the day; I’m doing it without that low-battery anxiety that usually kicks in by dinner. When I do need to plug in, it charges so fast it’s almost startling. It’s nice to see them finally prioritize efficiency rather than sticking to the status quo.
What really ties the experience together is the AI integration. It feels like the phone is actually working with me rather than just being a tool. It manages background processes so well that I can keep a dozen apps open at once, jumping between them without a hint of lag. That intelligence extends to the ecosystem, too. Pairing with my laptop, tablet, and TVs is dead simple and feels totally streamlined.
The display is easily the best hardware feature. The refresh rate is so high that navigating feels liquid. I also have to mention the privacy screen. Since I’m on public transportation a lot, I used to be self-conscious about people looking over my shoulder. Now, I feel a lot more comfortable. It’s a feature I didn’t know I needed until I had it.
Overall, it’s a fast, smooth, and surprisingly private device. If you’ve been on the fence because of the battery history, they finally fixed it.
The battery life is fantastic. I’m not just getting through the day; I’m doing it without that low-battery anxiety that usually kicks in by dinner. When I do need to plug in, it charges so fast it’s almost startling. It’s nice to see them finally prioritize efficiency rather than sticking to the status quo.
What really ties the experience together is the AI integration. It feels like the phone is actually working with me rather than just being a tool. It manages background processes so well that I can keep a dozen apps open at once, jumping between them without a hint of lag. That intelligence extends to the ecosystem, too. Pairing with my laptop, tablet, and TVs is dead simple and feels totally streamlined.
The display is easily the best hardware feature. The refresh rate is so high that navigating feels liquid. I also have to mention the privacy screen. Since I’m on public transportation a lot, I used to be self-conscious about people looking over my shoulder. Now, I feel a lot more comfortable. It’s a feature I didn’t know I needed until I had it.
Overall, it’s a fast, smooth, and surprisingly private device. If you’ve been on the fence because of the battery history, they finally fixed it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The phone have lots of new improvements.
on April 9, 2026
Posted by: Jmag86
[This review was collected as part of a promotion.] The phone runs very smooth and the new galaxy AI features help you to create a lot of content and allow you to improve your streaming experience with several applications like Youtube.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This Phone is Epic
on April 9, 2026
Posted by: Joyboy
[This review was collected as part of a promotion.] I use Galaxy AI everyday. It helps me stay on top of my tasks and helps me get ready for the day. When I wake up, I have a routine to open up my now brief to tell me what I have going on for the day and it has been amazing. I love the privacy display. I commute on public transit everyday and it keeps things where I want them to be while unwanted attention stays away. I also love the look and feel of the phone. The blue color with the boxy look feels great in my hand and feels like a premium device. I dont normally take a lot of pictures but having this phone makes me want to know because the camera is so good. I am now immersed in the samsung ecosystem, with the new galaxy buds bro, galaxy watch and galaxy tab. Samsung keeps doing things to keep me in and I am not leaving!
Value
5
Written by a customer while visiting Samsung US