Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 1TB - Black (AT&T)
Average customer rating
4.8
(13,423 Reviews)
Rating breakdown 13,423 reviews
5 Stars
11,719
4 Stars
1,356
3 Stars
208
2 Stars
55
1 Star
85
65%of customers recommend this product.
(
92 out of
142)
Customer Reviews for Samsung - Galaxy S26 Ultra 1TB - Black (AT&T)
Customer Rating
2
Horrific expierence setting up phone.
on March 25, 2026
Posted by: Ex samsung for life
2 stars are for the upgrade expierence. The phone is fine. The expierence transfering and setting up the phone has been the worst upgrade expierence of my life. Its 2026, we have robots on other planets, you guys can and must to better than you are.
Response from Samsung USBy R&R Team, March 26, 2026
Hello there, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We completely understand how frustrating it is when your inital setup is not going as expected. We do have resources available online to help you finalize your setup if this frustration is ongoing, including the complete manual for your device, and our team of experts to assist you directly through chat. We have linked both of these resources below to help you finalize your setup, and answer any questions you may have about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
A huge upgrade from S22 ultra!
on March 25, 2026
Posted by: Offseen2020
[This review was collected as part of a promotion.] I absolutely love this phone! The new Galaxy A.I is amazing. I went from a Samsung Galaxy S22 ultra and that was an amazing phone and this one is just so much better. The camera is great, the charging is incredible. 10/10 recommend!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Still the best!
on March 25, 2026
Posted by: professionalr
[This review was collected as part of a promotion.] Galaxy AI impressed me alot. It has standout features that put all other phone manufacturers in the space to shame. The camera ai features stand out the most to me. Highly recommend
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone!
on March 25, 2026
Posted by: GalaxyKris
[This review was collected as part of a promotion.] I absolutely love my Galaxy s26 ultra! I love the stylus for signing documents on my phone. I love the screen size. I love the sound quality. I love the photo and video quality. The zoom works so well! I absolutely love the Galaxy AI. I can just talk to my phone like its a person, and it understands me, and is very helpful answering all of my questions, helping me navigate my phone. I have been a samsung person for a very long time, and this phone is by far the best one I've ever owned.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Takes time getting used to
on March 25, 2026
Posted by: Gordon
[This review was collected as part of a promotion.] Love the features of the phone but takes some time getting used to with everything
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Display issue
on March 25, 2026
Posted by: Long Peace
from New York
I see some articles about customers complaining that the screen is not as clear as it's supposed to be. I also saw it more faded than my previous phone, S23 Ultra. So I went to Settings > Display > turn off Adaptive color tone > Screen mode > choose Vivid > Advanced settings > set Vividness to high (only three levels). This improved the screen appearance to a satisfactory level.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love the camera and the privacy screen.!
on March 25, 2026
Posted by: Afajardo
[This review was collected as part of a promotion.] Galaxy ai is legit, makes doing things a breeze. Adding sporting events two months out was super easy thanks to the Galaxy AI. I wish the S pen was easier to pull out once there is a phone protector in place. Phone felt a little too bulky for me. I switched back to the plus. It's definitely lighter, but I do miss the awesome camera that comes with the Ultra.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Battery life is superb
on March 25, 2026
Posted by: Spidey
[This review was collected as part of a promotion.] I love google Gemini both texting and talking to it, it's mind blowing how well it responds to my questions and even remember details of our past conversations for future questions related to the same thing
Value
5
Written by a customer while visiting Samsung US