Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 1TB - Black (AT&T)
Average customer rating
4.8
(7,474 Reviews)
Rating breakdown 7,474 reviews
5 Stars
6,554
4 Stars
736
3 Stars
115
2 Stars
28
1 Star
41
69%of customers recommend this product.
(
59 out of
85)
Customer Reviews for Samsung - Galaxy S26 Ultra 1TB - Black (AT&T)
Customer Rating
1
Looses signal
on March 26, 2026
Posted by: Signal
from Texas
The phone keeps loosing all signal bars when im in phone calls fix this bug porfavor.
Response from Samsung USBy R&R Team, March 27, 2026
Hey Signal, thank you for your feedback on your Samsung Galaxy S26 Ultra. We know how important the uninterrupted usage of your device, and needing your phone calls to be reliable. We have provided links to a few troubleshooting guides to help you resolve this matter at your convenience. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
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Samsung Community
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Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Defective phone they won't fix.
on April 9, 2026
Posted by: Sam3196
[This review was collected as part of a promotion.] They sent me a phone with a defective camera that does not focus with the 0.6 and they voided my warranty after two weeks due to a scratch that's not even near the camera phone glitches highly do not recommend Samsung.
Value
1
Response from Samsung USBy R&R Team, April 9, 2026
Hey Sam3196, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We completely understand how frustrating it is when your device is not operating as intended or expected. We have provided links to the Samsung Support Team and your warranty information for clarification, and to review any additional options that may be available to you for a repair to your device. We have also provided a link to a troubleshooting guide to help you with the blurry photos you mention when using specific zoom. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Samsung Warranty
smsng.us/Warranty-Info
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Samsung Warranty
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Written by a customer while visiting Samsung US
Customer Rating
4
Bummed
on March 12, 2026
Posted by: Phone
from Alabama
Wish all the colors were available in store and there is no otterbox case
Written by a customer while visiting Samsung US
Customer Rating
5
The ultra of Ultras!
on March 13, 2026
Posted by: SwedeYoop
[This review was collected as part of a promotion.] The moment I pulled this phone out you could tell it was different; it is lighter than my old S22 Ultra as well as the iPhones in my family. This already had the One UI 8.5 which has several improvements mainly the Galaxy AI, the privacy screen, and the camera quality improvements. Galaxy AI has introduced several of it's own capabilities and improvements making many tasks more streamlined; the privacy screen is absolutely AWESOME! When used, the screen does dim somewhat but is actually quite nice as it is easy on the eyes; the security it brings is unmatched. The camera improvements are quite noticeable with the quality of nighttime pictures and the crispness of the pictures overall has improved significantly. The quality is easily comparable to those taken with a professional camera such as a Canon. I had the S22 Ultra for the last year; to say the S26 Ultra is an improvement is a massive understatement. The cost being what it is, they have made enough significant improvements with this model that the cost is well with the upgrade; no regrets here!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Screen size and speed are fantastic.
on March 14, 2026
Posted by: DeeMee
[This review was collected as part of a promotion.] I love the Galaxy AI feature. It lets me create and do so many different things on my phone. My Samsung 26 Ultra is the perfect phone for work, gaming, creating videos and taking pictures. I pre-ordered mine so I wouldn't have to wait for it to be on back order. Thanks Samsung for giving us a great phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Keeps getting better
on March 17, 2026
Posted by: Davocalist26
[This review was collected as part of a promotion.] Another release leads to another outstanding device. Galaxy AI is a great addition. Increase in performance for playing games and the customization keeps me loyal
Value
5
Response from Samsung USBy R&R Team, March 18, 2026
Hi there Davocalist26, thank you for taking time out of your day to share your feedback on your Samsung Galaxy S26 Ultra. We couldn't be happier to hear that you are so pleased with the enhanced features and capabilities of your device. Please, reach out to us again in the future if you ever have questions, or want to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
3
Not up to the hype!
on March 24, 2026
Posted by: Kdelmasters
[This review was collected as part of a promotion.] Upgraded from a s24 ultra to the s26 ultra.
Honestly, other than. The built in privacy screen, it's the same phone.
The upgrade bumped me to 512gb so I have more .memory now.
It does seem lighter, but all in all, I wouldn't do it again.
Honestly, other than. The built in privacy screen, it's the same phone.
The upgrade bumped me to 512gb so I have more .memory now.
It does seem lighter, but all in all, I wouldn't do it again.
Value
3
Response from Samsung USBy R&R Team, March 24, 2026
Hello Kdelmasters, thank you for taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We know how important it is to feel that you've made a good investment in a new device, and are excited to use this device every day. We are pleased to hear that you are happy with the storage upgrade, and are finding it sufficient for keeping all of your important data and media. We have provided a link to the complete manual for your device to help you fully explore the enhanced features on your device including the horizontal lock and Galaxy AI. We also have great tutorial videos that highlight the new features on your device, and integrate them in to your usage. We have lastly, provided a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
A huge upgrade from S22 ultra!
on March 25, 2026
Posted by: Offseen2020
[This review was collected as part of a promotion.] I absolutely love this phone! The new Galaxy A.I is amazing. I went from a Samsung Galaxy S22 ultra and that was an amazing phone and this one is just so much better. The camera is great, the charging is incredible. 10/10 recommend!
Value
5
Written by a customer while visiting Samsung US